Passenger Experience

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Passenger Experience, Wednesday 1 July 2020

08:50

Welcome remarks

09:00

Opening address

Dr Jacob Kam
09:10

Rail Leader Interview

Back by popular demand, we kick off Asia-Pacific Rail 2020 with a series of interviews with C-Level rail operator leaders. Don’t miss these exclusive insights from some of the region’s most forward-thinking executives.
Panel discussion
09:50

Rail Leader Panel

Moving beyond mass transit to personalised transit
  • Why rail players must prioritise and speed up their digitalisation processes, and how they can do it
  • What are the long and short term digitalisation goals rail operators should be setting and where should they be investing to achieve them?
  • Multimodality: What does the future look like and what is rail’s role?
  • How to adapt existing service-provider business models through data-sharing and standardization to accommodate MaaS
  • Finding cost efficiencies through digitalisation
10:40

Title Sponsor Address

Puneet Chawla
Passenger Experience
11:00

India’s G Station Projects: Equipping over 1000 stations with free wireless internet to 8 million passengers a month

Passenger Experience
11:20

To be confirmed

Reserved for Roctec Technology
Tilly Loughborough
Passenger Experience
11:40

Empowering passengers to self-manage in event of an unplanned disruption

Providing accurate, real-time information and solutions to allow passengers to make decisions
Frank Ibe
Passenger Experience
12:00

Maximising metro capacity in already busy or growing cities

Passenger Experience
12:20

Networking lunch & exhibition visit

Panel discussion
13:20

Innovative models in rail operations

14:40

The Digital Present

  • Digital is not in the future – it’s right now
  • Why the most adaptable will succeed
  • How can rail can get up to speed with other industries
Passenger Experience
15:00

To be confirmed

Reserved for Axon Vibe
Panel discussion
Passenger Experience
15:20

The impact of digitalisation on passenger experience

  • Boosting customer satisfaction
  • Adopting a passenger-oriented approach to planning
Ravi Ravitharan
Passenger Experience
16:20

Improving safety and commuter experience using WiFi technology

Ravi Ravitharan, Director, Institute of Railway Technology, Monash University
Boyd Cohen
Passenger Experience
16:40

Mobility as a Service platform designed for the rail industry

  • Unique insights from users of an early MaaS pilot in Spain
  • Expanding rail network digital footprint globally via an open, interoperable MaaS ecosystem
17:00

Networking cocktail reception & close of day one

last published: 17/Mar/20 06:05

 

Passenger Experience, Thursday 2 July 2020

Richard Anderson
09:10

Lessons from 25 years of metro benchmarking

  • What benchmarking data shows us about 20-25 year trends in metro performance
  • Key hot topics in the industry from an operator perspective and how these have evolved in 20-25 years
  • What does this tell us about the future?
  • In particular, what do customers actually want from embracing the opportunities of digital, data, new technology?
Richard Anderson, Managing Director, Transport Strategy Centre (Tsc), Imperial College London
Panel discussion
09:30

Keynote operations panel

  • What do passengers really want and how can operators deliver this?
  • With a myriad of new technology applications on the market, how can operators choose what delivers value to both passengers and the business?
  • What is the role of operators in driving innovation in technology to solve problems relating to the future of mobility?
  • The role of suburban and urban rail in meeting the urban mobility challenge
  • Strategic allocation of continual investment to meet needs of riders
Sumit Srisantithum, Chief Operating Officer, Bangkok Mass Transit System Public Company Limited (BTS)
10:10

Diamond sponsor address

last published: 17/Mar/20 06:05