Passenger Experience

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Passenger Experience, Tuesday 19 March 2019

Opening Keynote Plenary: Next Gen Rail

Dr Jacob Kam

Rail Leader Keynote Interviews

Back by popular demand, we kick off Asia Pacific Rail 2019 with a series of interviews with C-Level rail operator leaders. Don’t miss these exclusive insights from some of the region’s most forward-thinking executives.
Interviewee: Chong Kheng Chua, Deputy Chief Executive (Infrastructure & Development), Land Transport Authority Singapore
Panel discussion

Keynote Panel: Next generation rail & the changing transport ecosystem

Following the keynote interviews, our leaders will come together for this exclusive panel discussion to explore the role of rail in the broader transport ecosystem, and how operators need to adapt to ensure they thrive amidst the disruption. Issues to be addressed include:
  • How does rail fit into the wider urban ecosystem?
  • How can rail operators establish partnerships with the right players, and who will drive this?
  • Where does Mobility-as-a-Service (MaaS) fit in the broader context of a digital rail strategy?
  • What technology investments do rail operators need to be making?
  • How can we enable last mile connectivity at all levels, and what role does or should the rail operator play in this?
  • What is the benefit to rail operators in offering end-to-end transport planning and electronic payment? Who is doing it right?
Chong Kheng Chua, Deputy Chief Executive (Infrastructure & Development), Land Transport Authority Singapore

Title Sponsor Address


Networking refreshments & exhibition visit

Elevating your passenger experience

Jason Wong

Networking lunch & exhibition visit

Keynote Plenary: The Power of Big Data

Dr Tony Lee

Big Data: How MTR is unlocking the power of data for true digitalisation

Jing Gui

An address from Huawei

Session led by: huawei-technologies-co.,-ltd.
Rishi Dutta

Going beyond the buzzword: making use of Big Data


Networking refreshments & exhibition visit

New passenger experience technology

Annie Leung
Passenger Experience

Technology vs utility: making sure your passenger experience technology adds value

Andrew Shirra
Mathieu Dunant
Passenger Experience

Smart cities and mobility: solving the first and last mile problem

Passenger safety

Ivan Kladnig
Sanjay Kumar
Passenger Experience

Decreasing accidents at stations: do platform screen doors really help?

Mr Guillaume Craveur
Passenger Experience

Fire risk audits: improving safety in tunnels


Networking drinks

last published: 12/Feb/19 11:05