Passenger Experience

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Passenger Experience, Tuesday 19 March 2019

Opening Keynote Plenary: Next Gen Rail

Neal Lawson
08:50

Rail Leader Keynote Interviews

Back by popular demand, we kick off Asia Pacific Rail 2019 with a series of interviews with C-Level rail operator leaders. Don’t miss these exclusive insights from some of the region’s most forward-thinking executives.
Interviewee: Neal Lawson, Chief Operating Officer, Metro Trains Melbourne
Panel discussion
09:40

Keynote Panel: Next generation rail & the changing transport ecosystem

Following the keynote interviews, our leaders will come together for this exclusive panel discussion to explore the role of rail in the broader transport ecosystem, and how operators need to adapt to ensure they thrive amidst the disruption. Issues to be addressed include:
  • How does rail fit into the wider urban ecosystem?
  • How can rail operators establish partnerships with the right players, and who will drive this?
  • Where does Mobility-as-a-Service (MaaS) fit in the broader context of a digital rail strategy?
  • What technology investments do rail operators need to be making?
  • How can we enable last mile connectivity at all levels, and what role does or should the rail operator play in this?
  • What is the benefit to rail operators in offering end-to-end transport planning and electronic payment? Who is doing it right?
Neal Lawson, Chief Operating Officer, Metro Trains Melbourne
10:10

Title Sponsor Address

10:30

Networking refreshments & exhibition visit

Elevating your passenger experience

Panel discussion
Passenger Experience
11:30

Engaging and understanding your customers in the digital era: delivering real value to them

Passenger Experience
12:10

An address from Axon Vibe

12:30

Networking lunch & exhibition visit

Keynote Plenary: The Power of Big Data

Dr Tony Lee
13:50

Big Data: How MTR is unlocking the power of data for true digitalisation

14:10

Going beyond the buzzword: monetising your data sets

14:30

Platinum Sponsor Address

14:50

Networking refreshments & exhibition visit

New passenger experience technology

Ms Annie Leung
Passenger Experience
15:30

Technology vs utility: Making sure your passenger experience technology adds value

Passenger Experience
15:50

Keeping your passengers connected: Wi-Fi & other connectivity advances

An address from Ergonomie
Passenger Experience
16:10

Real-time update capability: keeping your passengers up-to-date

Passenger Safety

Passenger Experience
16:30

Improving safety through analytics: the use of modelling tool in order to evaluate the dwelling times for trains

Sanjay Kumar
Passenger Experience
16:50

Decreasing accidents at stations: do platform screen doors really help?

Passenger Experience
17:10

Engaging with employees in order to improve safety for passengers

17:30

Networking drinks

last published: 27/Nov/18 02:15