Lessons from 25 years of metro benchmarking
- What benchmarking data shows us about 20-25 year trends in metro performance
- Key hot topics in the industry from an operator perspective and how these have evolved in 20-25 years
- What does this tell us about the future?
- In particular, what do customers actually want from embracing the opportunities of digital, data, new technology?
Richard Anderson, Managing Director, Transport Strategy Centre (Tsc), Imperial College London