PRACTICE MANAGEMENT THEATRE

1 Ticket = 6 FREE To Attend Conferences

 

 

 

 

 

Practice Management, Tuesday 26 November 2019

DELIVERING EXCEPTIONAL CLIENT SERVICES

Panel discussion
Practice Management
09:00

Panel: Offering a hybrid approach of automated services and human advisors

  • Future-proofing by embracing technology
  • Differentiating through delivering outstanding customer service
  • Emphasizing the irreplaceable human element
Howard Hull
Practice Management
09:20

Exceptional client service from the perspective of the client

Tarek Elagamy
Practice Management
09:40

Adding extra value to services through personalisation and a creative approach

Practice Management
10:00

Using technology to build on the role of the client-valued business consultant

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10:20

Networking break and exhibition visit

DIGITAL PRACTICE MANAGEMENT

Yasser Hamdi
Practice Management
11:20

Understanding how finance can make best use of the companies audit function

Zeeshan Umer
Practice Management
11:40

Implementing technology to consider how business processes operates in different scenarios

Vikas R. Panchal
Practice Management
12:00

Employing technology to enable a strong business-accountant relationship

12:20

Networking lunch

Practice Management
13:38

PRIVACY AND SECURITY

Panel discussion
Practice Management
13:40

Panel: Future-proofing your practice-management system to protect client data

  • Developing a culture ingrained in data privacy
  • Treating data as an asset
  • Understanding the threats and capabilities of the new technology landscape
  • Understanding the impact of a data breaches on the firm
Noura Al-Kahtani
Practice Management
14:00

Balance sheet audit approach: the major risk red flags to note when re-examining historical financial statements

Iyad Mourtada
Practice Management
14:20

Masters of fraud: accounting and financial fraud case studies from the real world

Practice Management
14:40

Enabling threat intelligence and predictive security intelligence that adapts against emerging threats

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CREATING VALUE AND VALUE BILLING

Mohammed Afzal
Practice Management
15:00

Making the transition to value-based pricing

Abderrahman Benouhoud
Practice Management
15:20

Shared services centres and value creation in asset-light service industry’

Abderrahman Benouhoud, Vice President Of Financial Control Planning And Business Support, Accor
Practice Management
15:40

Value billing vs fixed pricing: understanding the concept of selling your value

Practice Management
16:00

Easily test new offerings, price plans, and services with cloud-based monetization platforms

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16:20

Stand parties

17:00

CFO invite-only drinks reception

18:00

Exhibition closes

last published: 16/Sep/19 10:15

 

Practice Management, Wednesday 27 November 2019

Practice Management
08:58

PRACTICE GROWTH

Panel discussion
Practice Management
09:00

Panel: Developing an effective sales and marketing strategy

  • Defining and profiling target clients
  • Uncovering your unique selling point
  • Defining service offerings to address the needs of the customer
  • Marketing a solution which addresses key client challenges
Nandan Bendarkar
Practice Management
09:20

Evaluating the pros and cons of being a ‘one-stop-shop’ accounting firm

Zayd Maniar
Practice Management
09:40

Leveraging off the growth or maturity stage of an organisation

Practice Management
10:00

Redefining client relationships and realising greater revenue per client with value-billing solutions

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10:20

Networking break and exhibition visit

CLIENT RETENTION

Panel discussion
Practice Management
11:00

Panel: Becoming a trusted advisor: being more than an accountant

  • Meeting changing expectations
  • Anticipating future client needs
  • Repositioning teams to showcase advisory capacities
  • Providing real-time information to influence client’s business decisions
Adnan Khan
Practice Management
11:40

Evaluating the pros and cons of being a one stop shop accounting firm

Practice Management
12:00

Fostering customer retention by taking your clients into the cloud

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12:20

Networking lunch

BUILDING A MODERN AND AGILE WORKFORCE

Ashok Mehngi
Practice Management
13:40

Developing a training plan to keep ahead of digital change

  • Upskilling existing employees with technology training
  • Employing tech-savvy accountants to provide a new approach to tasks
Sireesha Venkata
Practice Management
14:00

Effective strategies for finance directors to manage operations and support the management team effectively

Nalin Tripathi
Practice Management
14:20

Recruiting the finance and IT departments of the future

Practice Management
14:40

Sensing and responding to change without negative impact to the organisations vision, workflow or processes

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MILLENIAL CLIENTS

Rachel Mcarthur
Practice Management
15:00

Engaging with millennial clients through social media

Panel discussion
Practice Management
15:20

How to appeal to ‘millennipreneurs’

  • Providing a range of time and money saving services
  • Developing rapport and delivering on promises
  • Employing transparency, pro-activeness and a personalised approach
Practice Management
15:40

Implementing an omnichannel customer management strategy to drive millennial engagement

16:00

Farewell reception

17:00

Exhibition closes

last published: 16/Sep/19 10:15