Accounting Business Expo 2020 Agenda | Practice Management

Efficient client and practice management is a key factor for success. Happy, engaged, paying and returning clients are even better! Learn how to eliminate bottlenecks, work together cohesively, improve reporting and more in our Practice Management track.
 

Practice Management, Monday 16 November 2020

Jeremy Hirschhorn
09:00

Tax In A Digital World

Jeremy Hirschhorn is Second Commissioner at the Australian Taxation Office (ATO). He has overall responsibility for the Client Engagement Group, which fosters willing participation in Australia’s tax and super systems through well-designed client experiences.Jeremy has more than 20 years' experience across the public and private sector in managing complex tax matters.
  • Jeremy will be discussing how the ATO is making the complex more streamlined. Jeremy will also be showcasing how the ATO is using its data to support businesses in new ways, and how he sees the role of tax professionals changing.
The Hon Nick Greiner
09:30

Business And Politics - The Next 10 Years

New political movements in the UK, the US and much of Europe have overturned the status quo, mostly moving to the right. Xi Jinping’s China is exerting its might with the Belt and Road initiative and other projects. Business leaders are weighing into public conversations on the limits of free speech and climate change. What does leadership look like in the next decade?
  • Will business leaders and businesses become advocates for political causes and not just profits?
  • How will political parties revitalise trust with constituents when technology is outpacing governance?
  • Will the era of trillion dollar companies drive Australia towards lesser equality in wealth?
Tanya Titman
10:00

Why An Innovation Strategy Is Not About Technology

How can a firm approach innovation? Does it look different in a small firm compared to a large one? The biggest challenge is convincing people that innovation doesn’t equal technology. It’s about creating a culture and a mindset. Hear one accountant’s exploration of innovation from within her award-winning, 20-staff firm to a $300 million mid-tier.
  • Discover the seven conditions to create a culture of innovation
  • Learn how you can innovate with your business model, process or market
  • Find out how to coordinate innovation within a larger firm
Gary Weisz
Practice Management
10:50

How To Become A Client Centric Practice

Every firm wants to differentiate but most struggle to deliver what clients value most – an amazing customer experience. This is usually because information about clients is scattered across multiple systems, making it much harder to know which services your clients need. Hear about a new approach that gives clients more options to communicate, leading to higher satisfaction.
  • Learn how to track the most important information about your clients in one system – without writing a single line of code
  • Discover how to pull client information from your practice management software and third-party applications
  • Find out how to provide an enriched client experience, with instant messaging and community access for collaboration and self service
Geoff Stein
Practice Management
11:30

A New Approach To Div7a

The Division 7A rule was introduced to prevent private company shareholders paying themselves through loans or debt forgiveness and thereby avoiding paying tax at marginal tax rates. However, the implementation of Div 7A has proven to be remarkably complex. The ATO is attempting to simplify these rules, with enormous implications for your clients.
  • Understandthe Board of Taxation recommendations and the Treasury and ATO’s response
  • Get practical tips on how to prepare your clients
  • Hear fearless predictions about the most likely outcome
David Boyar
Practice Management
11:30

Why Most Firms Fail On Customer Experience – And How To Fix It

After finishing a job, accountants tell the client where to sign, what and when to pay. Lodgement stats are in order, tax is minimised – a job well done. But half of businesses think their accountant isn’t acting in their best interests, so the job can’t be well done. Most firms completely fail to consider how to improve the customer experience.
  • How better customer service helps you get work out the door quicker
  • Discover how easy it is to offer a better service without changing your technical workflow
  • Learn how to make standardised rules for customer service
Melissa Roberts
Practice Management
12:10

Think You Know Client Business Software? Think Again

MYOB has completely reimagined what your clients should expect from their business software. This is not a session of tweaks and enhancements – it’s a complete rebuild from the ground up of your clients’ software. Want to give your clients a wealth of new opportunities? Give them faster, more powerful, responsive tools.
  • Learn about major updates to our SME solutions that will empower you as an adviser
  • Discover a wealth of new opportunities to improve the way you work with your clients
  • Reduce your clients’ admin while improving their cashflow and working capital
Gabor Szekernyes
Practice Management
12:10

Towards Zero Debtor Days: A Transactional Day In The Life Of An Ideal Firm

The proliferation of payment solutions has brought new hope to increasing cash flow, yet also complicated a simple idea. By taking a systematic approach to getting paid you can dramatically lower your debtor days. Tools such as engagements, invoice funding and integrating your payment system to your invoicing engine will make it easier to get paid sooner.
  • Learn of all your transactional touch points with your clients and how they impact on your debtor days
  • Understand why a non-systematic payment solution can actually cost you time and money
  • Discover some simple steps that can instantly lower your debtor days
Andrew Sims
Practice Management
13:30

Connectivity And The Gig Economy: Why You Need To Think Of Yourself As An Online Business

Accountants, like all small businesses, are discovering the opportunities to increase profits and decrease costs when you have reliable, high-speed internet. You can outsource backoffice services such as HR and legal, outsource your actual compliance or bookkeeping work, or tap into a vast pool of cloud software. Hear how leading firms have tuned their performance with internet-based services.
  • Understand how digital connectivity improves the customer experience
  • Find out how to convert customer experience to profit
  • Get tips on how to start or finish your journey to an online business
Ron Drost
Practice Management
13:30

The Revolution Continues: The Next Chapter In The ATO’s Correspondence Roadmap

The biggest change in 30 years in ATO document delivery has already hit – and the ATO has another lot of changes in the pipeline. Practices need to implement five key changes to their processes for handling Notices of Assessment and stay compliant with privacy and security guidelines.
  • Discover the fastest way to process, check and file NOAs and deliver to your client
  • Learn how you can apply the latest in machine learning and robotics to ATO documentation
  • Get some tips for developing a solid digital delivery strategy
Andrew Spring
Practice Management
14:10

Voluntary Administration – An Effective Way To Resuscitate A Business

Business can be tough and change is inevitable. But what happens if an otherwise viable business follows the wrong path? Or is victim to an extraordinary loss? Sometimes the ground can fall away underneath your feet due to competition, technology advances or regulatory reform. As trusted advisers to business, how do you help your clients through the tough times?
  • Discover when voluntary administration is the right option
  • Understand the pros and cons of a voluntary administration
  • Find out the costs of a voluntary administration (financial and non-financial)
Keddie Waller
Practice Management
15:30

How To Build A Firm Of The Future – Industry Report

Accountants face rapid change on a daily basis due to new technologies, a complex regulatory environment, shifting business needs and an increasingly engaged public. CPA Australia’s “My Firm. My Future” is a landmark report which uses industry data and qualitative and quantitative research to provide practical insights on building a sustainable practice for the future.
  • Find out how to set your firm up for the future based on research findings
  • Discover how to leverage technology to build a smarter business
  • Understand the value in technology and the role it can play in your practice
Jeremy Thorpe
16:00

Coronavirus, Bushfires, Energy Crisis: What Is The Net Impact On The Economy?

A pandemic shuts down China, the world’s factory, slashing revenue from student fees at universities and strangling supply chains. An apocalyptic fire season demolishes holiday trade along the eastern coast. Climate change denial cripples our energy policy and investment. US-led trade wars increase uncertainty. What will the short and long term effects be on Australia’s economy?
  • Find out whether a tough six months is a good indicator of the next year
  • Discover the impact of global policies on domestic fortunes
  • Understand which industries will be hardest hit
Neil Luo
16:30

The Role Of The Accountant In Shaping The Modern Business Of 2020

A discussion between Australia's fastest growing Fintech and an established giant of SME business technology. Airwallex and Xero will discuss the concept of the modern business and the importance of thinking and acting globally for customers, suppliers and employees.
  • Find out how SMEs are using technology to compete with big business and how their accounting partners are supporting them
  • Hear how Airwallex became the fastest unicorn in Australian history and how startups can supercharge their growth
  • Learn how to identify opportunities to save time and money with automating, offshoring and innovating
last published: 15/Apr/20 06:45

Practice Management, Tuesday 17 November 2020

Shane Gannon
09:00

CFO’s Story: How To Manage A $13 Billion Company In Growth Mode

What’s on the plate of a CFO of a $13 billion company that is experiencing rapid growth? Mirvac’s assets under management nearly doubled to $23 billion in five years and are on track to hit $32 billion by 2024. How do you scale up an organisation to handle that growth and avoid inefficiency?
  • Discover the technology trends that are changing the skillset needed in the finance team
  • Find out why employee engagement is such a critical metric to supporting high growth
  • Get tips on how to create a high-performing culture
Gavin Whyte
09:30

Why Everyone Will Move to Real-Time Audits, and When

The basics of carrying out an audit haven’t changed for centuries. The tectonic shifts in technology are giving rise to new ways of thinking that could see sampling dumped for real-time audits of every single transaction – even if a SME sells thousands of items a day.
  • Discover how changes access to banking data will give accountants much more power
  • Learn about the potential new models for audit and when they are likely to emerge
  • Find out how firms can redesign their audit teams and create radical new services
Tanya Drerup
10:00

Innovating By Systems – How An E-Commerce Giant Goes Global

Ecommerce giant Carsales.com.au is a household name for cars, motorcycles and marine classifieds. But it’s not just in Australian households. The $4.5 billion ASXer operates across the Asia Pacific and has interests in Brazil, South Korea, Malaysia, Indonesia, Thailand and Mexico.
  • Understand how systems are critical to hitting operational and financial metrics
  • Discover how operations and finance teams work together
  • Find out how to innovate quickly within the constraints of ASX regulations
Interviewee: Tanya Drerup, General Manager, Corporate Systems, Carsales.com.au
Tom Port
Practice Management
10:50

How Small And Medium Firms Can Outperform The Big 4 – With Culture

Does every talented accounting professional want to work for the Big 4? Or do they work for firms that have been around forever? The truth is that a firm’s brand is becoming less important when it comes to recruitment and retention. Talented people will work for firms that offer them the best culture. And they will stay.
  • Understand the environment, software and psychology of recruiting (and retaining) the best people
  • Find out why recruitment will become absolutely critical to your firm’s performance in the very near future
  • Get practical ideas for creating a culture that supports staff and why concepts such as hotdesking have fallen from favour
Leigh Gatherer
Practice Management
10:50

MYOB Practice – New Heights In Compliance

MYOB has built the most efficient compliance solution in the market. Discover how a solution developed in close consultation with accountants and bookkeepers can give you easy access to the information you need when you need it and create huge opportunity to increase your revenue.
  • Discover how to save time collecting data, preparing, doing and reviewing work
  • Uncover opportunities to drive new efficiencies through your practice
  • Streamline your compliance workflow like never before
André Croteau
Practice Management
11:30

Why You Shouldn't Use VLookup, And Other Excel Power Tips

People think that Vlookup is a great tool but it’s better not to use it. There are plenty of ways to screw up formulas with Vlookup especially when wanting to insert columns within the database. Upgrade your Excel skills with index/match, arbitrary lookups, user-defined formulae and other essential features.
  • See examples of the problems that arise with Vlookup
  • Discover why altering a database to get information can introduce errors
  • Learn about new functions that most people don’t know exist (XLOOKUP)
Keddie Waller
Practice Management
12:10

How To Build A Firm Of The Future – Industry Report

Accountants face rapid change on a daily basis due to new technologies, a complex regulatory environment, shifting business needs and an increasingly engaged public. CPA Australia’s “My Firm. My Future” is a landmark report which uses industry data and qualitative and quantitative research to provide practical insights on building a sustainable practice for the future.
  • Find out how to set your firm up for the future based on research findings
  • Discover how to leverage technology to build a smarter business
  • Understand the value in technology and the role it can play in your practice
Nick Sinclair
Practice Management
12:10

Why Outsourcing Solves Your Succession Problem

Everyone used to think that outsourcing would mean fewer local jobs – now it’s clear it has the opposite effect. Counterintuitively, most firms with outsourced teams end up hiring bigger local teams because they have more capacity for new clients. It also gives your junior staff more time to learn soft skills from partners, and move into business advice.
  • Learn how to map out a plan for succession
  • Find out how you can build a people strategy for your firm
  • Identify the types of tasks for the right roles
Shaye Thyer
Practice Management
12:50

Forget Making Partner. Your Best Staff Want Impact

The drive to diversify into advisory services is often about the benefits in fees, margins and team capacity. But this misses the mark. Your best staff aren’t in it to make partner, they want to make a difference in someone's life. When we focus on impact we’re speaking the language of our talent and our future leaders.
  • Find out how an impact-led approach helps clients appreciate the value of advisory
  • Discover how to reframe your services in terms of customer experience
  • Learn about better ways of planning for succession in your firm
David Moss
Practice Management
12:50

Not Licensed For SMSF Advice? Here's What You Can Say And What You Can't

Are you wondering exactly what you can say when talking about superannuation? About making contributions, payments out of superannuation, setting up and closing a self-managed super fund? The majority of accountants didn’t get licenses to provide advice on super. But there are still many conversations you can have to pass superannuation information onto clients.
  • Understand the difference between accountants who held a licence before 1 January 2019, and those without
  • Learn about what you can still say even when not licensed and what crosses the line
  • Know the options still available for your business in superannuation financial advice
Ben Miller
Practice Management
13:30

How To Build An Intelligent Practice

Working in accounting and tax can be overwhelming. Keeping up with case law, legislative changes, ATO rulings and announcements and macro-economic events on top of a heavy workload is nearly impossible. Emerging technologies can manage this burden by transforming the way we work. Find out how to escape repetitive processes and focus on selling intelligent insights instead.
  • Discover how to mine your existing client database for new business opportunities
  • Learn how to demonstrate value to clients when compliance services are becoming commoditised
  • Find out how to move away from retrospective compliance to proactive advisory work
Marc Trup
Practice Management
13:30

Refresh Your Vision By Becoming Your Own Customer And Listening To Others

Today, portfolios are becoming so diverse – you can invest in Uber drivers, vending machines and desks as well as residential and commercial property. These unconventional portfolios can generate large volumes of transactions – and a lot of reconciliation errors in Xero and QuickBooks. A single-platform approach can reduce the time it takes to manage client assets.
  • Find out how to increase data quality (and reduce your workload) by sending journals to Xero rather than transactions
  • Discover when it is better to reconcile transactions outside Xero or QuickBooks
  • Learn how to reduce discrepancies, and eliminate frustration and blame with clients
Sharon McClafferty
Practice Management
14:10

Improving Your Business One Project At A Time

Somewhere you have stashed a list of ideas to grow and optimise your business that only gets longer. It’s time to bite the bullet – remembering that the likelihood of success is higher if you tackle that list one project at a time. Find out how to pick a project with the biggest financial impact, and then strategically plan and implement it.
  • Hear how two firms successfully planned and launched new services
  • Find out about the "hustle factor" and why it matters
  • Learn how to get your team to own projects and care about business performance
Geraldine Magarey
Practice Management
14:50

The Future Of Advice: How To Position Yourself To Become An Expert Adviser

The work of advisers is becoming increasingly complicated, driven by the globalisation of financial markets, ever-more sophisticated financial products and low interest rates. Consumers are also looking for socially and environmentally responsible investment opportunities. New research from Deloitte Access Economics reveals how accountants can help Australians and New Zealanders overcome their challenges by meeting people’s changing financial needs.
  • Understand the definition of advice and the different types of advice in relation to changing needs
  • Learn about the trends in advice such as demographic preferences and differences, technology and regulatory environment
  • Discover what the future of advice looks like
Ron Drost
Practice Management
14:50

The Revolution Continues: The Next Chapter In The ATO’s Correspondence Roadmap

The biggest change in 30 years in ATO document delivery has already hit – and the ATO has another lot of changes in the pipeline. Practices need to implement five key changes to their processes for handling Notices of Assessment and stay compliant with privacy and security guidelines.
  • Discover the fastest way to process, check and file NOAs and deliver to your client
  • Learn how you can apply the latest in machine learning and robotics to ATO documentation
  • Get some tips for developing a solid digital delivery strategy
last published: 15/Apr/20 06:45

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