Best Practice

Get more out of your staff with better organisation, smarter workflows and stronger support. Take a dive into how to optimise the operation of your firm, manage the capacity of your staff, increase profitability per client and per employee, and provide a better customer experience.


Tactical presentations, practical workshops and interactive panel discussions.

Previous Topics

    • The next killer feature in accounting? Holistic expense management
    • A crash course in innovation strategy from a Big Four bank
    • How to turn ATO updates into consulting dollars, on autopilot
    • Why software design is connected to culture – and your ability to hire
    • Finding a better way – how to take your firm to the cloud
    • The top-tier law firm that disrupted the disruptors
    • Measuring your ROI on people and culture is impossible, right? Not any more
    • Don’t settle for second best when it comes to apps (especially expenses)
    • Is “the world’s first law firm without lawyers” a model for accountants?
    • Why SMSF accountants can no longer rely on annual processing
    • Why you really need to start using a CRM
    • Utilising cloud technology to grow your business in 2019 and beyond
    • Uber for accountants? It’s already here real estate agents
    • Reclaim a quarter of your year – the automation opportunities right under your nose


Previous Topics

      • Don’t call me a Bookkeeper! How to digitise a bookkeeping practice
      • Killer tips on how to kill email with chat
      • Busting the hype: what’s really possible with Machine Learning in the next 5 years
      • How to automate firms by using apps as full-time equivalents
      • How to use BI to replace printed reports in mid and large firms
      • The truth about automating bookkeeping – with no exceptions
      • Smithink tech survey 2018 – how does your firm compare?
      • Reimagining the compliance workflow through automation
      • Perfect match: Is new advice software doing enough to get a rose?
      • How to evaluate tech effectively for your firm (and clients)
      • How to use Microsoft Power BI with Xero to run your practice KPIs


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