FAQS

The World Advanced Therapies is going digital
 

There’s never been a better time for the global advanced therapies community to share and come together. We just can’t do that in person right now. So, in conjunction with our partners we are bringing Advanced Therapies to you virtually…here is your one stop shop for all things ATMP and your chance to stay connected.

Across 4 days, we will be broadcasting live presentations, in-depth panel discussions, and interviews from leading advanced therapies experts across the world.

There will be interaction with speakers, networking, Q & A and live virtual roundtable sessions. Join in from wherever you are online either live or watch the sessions on-demand.

 

More participants

Because attendance is now possible from anywhere in the world, we’re working with our partners to invite more industry executives, and expect more registrations.

 

Overall Support Guides

 

General

  • How do I reset my password?
    See instructions HERE
     
  • I have a who can I contact?
    It can take up to 24 hours for your registration details to be available in the app.
    If you're still unable to log in after this period, email Alexandra.royer@terrapinn.com
 

Exhibitor Video

Delegate Video

 

 

Profile

  • How do it edit my profile?
    See instructions HERE
     
  • Can I link my profile with my LinkedIn profile?
    See instructions HERE - (5a)
    Please note you can only pull in the profile picture from LinkedIn
     
  • How can I change my interests? 
    Go to profile > Edit profile > Interested in
    See instructions HERE - (2b,c)
     
  • How do I change my email address?
    See instructions HERE
     
  • How do I update my company profile?
    See instructions HERE

 

My booth

  • What will my virtual booth look like?
    See Exhibitor Guide PDF with example visuals.
    See instructions on how to update your virtual booth HERE - (2) or if you have Grip Teams enabled you can update your virtual booth HERE . You can embed videos and add additional resources (via external link to, for example, a sales brochure PDF).
     
  • Is there a way to drive more traffic to my virtual booth?
    Yes - speak to your Client Manager for promotional opportunities. 
     
  • Will I receive contact information of the people who come by the booth?
    No, you will not receive contact information, however, you will see who has viewed your company, shown interest in your company or your colleagues and then request a meeting with those individuals.
     
  • How do I upload videos to my booth page?
    See instructions HERE

Networking / Meetings

  • When can I start reaching out to people?
    As soon as the platform is live, you are able to ‘Claim your profile’/log in. You can then begin interacting with others. See networking options HERE
     
  • How do I find people with similar interests? 
    The profiling questions which everyone must fill out during registration will allow Grip to set up your ‘recommended’ attendees. Alternatively, you can filter your search by name or interests. 
     
  • How do I manage my availability?
    Profile -> Manage My Availability
     
  • Will my profile take into account the scheduled sessions I have signed up to? 
    Once you have added your sessions into the calendar, your personal agenda will show that you are not available for a meeting.
     
  • How do I request a meeting? 
    See instructions HERE
     
  • How long are the meetings for?
    The meeting slots are 15 minutes long.
     
  • Can I add another member of my team to a conversation? 
    Inside of the virtual meeting room, you will be able to copy the link and share that with the individual you would like to join you. This link is made available inside the virtual meeting room 5 minutes before the meeting is due to take place. 
     
  • How do I reschedule a meeting? 
    See instructions HERE
     
  • What do the networking categories (meet, chat, interested, skip) mean? 
    See explanation HERE  
     
  • Can I export my connections contact details? 
    No. Users contact details are not displayed or exportable in the platform.
     
  • Can I change the meeting host? 
    See instructions HERE

 

Sessions / Content 

  • Can I see everyone that has attended my sponsored session? 
    Yes, anyone that has added the sponsored session to their calendar and watched that session will be delivered as an inbound lead inside your Teams area.
     
  • Can I export a list of participants attending the event? 
    No - you will be able to view the attendee list, however, you will be unable to export the attendee list 
     
  • Can I fully brand a sponsored presentation? If so, how? 
    A sponsored session will have the name of the company and their logo at the top, however, for a fully branded sponsored page, please discuss this with your client manager. 
     
  • How long is the platform available after the event? 
    The platform will remain accessible for 30 days after the last day of the event.