08.00 Registration
08.45 Welcome
08.50 Chairman’s opening remarks
09.00 Work 2.0: The intersection of technology and real estate
  • Making the right investments by understanding how people work and operate
  • What is the potential of sensor technology in teaching us about how we use space?
  • Adapting workplace design and layout in light of a new understanding of space
  • How can we use artificial intelligence to forecast how people will use space in the future?
Nigel Baker, Global Head of Real Estate, Novartis
09.20 Office 2.0: Using your workplace to reinforce your brand
  • The powerful relationship between brand, identity and office design
  • First steps to ensuring your brand it clearly communicated within your space
  • Living your brand not just decorating your office with it 
  • How to manifest a brand in workplace design & workplace culture 
  • Globalization: Global Brand vs local culture
Bianca Hermansen, Director of Global Design and Engagement, LEGO Group
09.40 Work reinvented - surviving a world of work under pressure
  • Examining the impact of the modern way of working on our mind
  • The rise of exhaustion and other consequences of working longer and harder than ever before 
  • Introduction to the science of the human mind and what it tells us about the way we should work
  • How can we, collectively and individually, improve our working lives?
Bruce Daisley, Vice President EMEA, Twitter
10.00 Title Sponsor Presentation: Anticipating growth and what it means for your corporate real estate portfolio
  • How can companies reflect a preparation for growth through their corporate real estate portfolio?
  • What effect is day-to-day politics having on long term corporate real estate strategies?
  • Predicting the future: What requirements will the company of tomorrow have from a real estate perspective?
  • Analysing geopolitical developments and uncovering the fast-growing cities of tomorrow
10.20  Speed Networking 
10.40  Networking break
11.20 Panel discussion: Creating a workplace that will engage and connect a diverse workforce 
  • What design methods should be considered to prepare for changing employee dynamics?
  • How can the workplace meet the needs of a diverse workforce with a range or work styles?
  • Supporting five generations at once: What facilities are needed to connect all?
  • What office layout will work best: Hubs, Open-Plan, Remote?
Shelley Boland, Global Head of Workplace, Standard Chartered Bank
Amy Dee, Director of Global Real Estate, Netflix
Bianca Hermansen, Director of Global Design and Engagement, LEGO Group
Jane Muir Sands, Vice President Workplace, Unilever
11.50 Sponsor: The fourth industrial revolution and its impact on the future of real estate
  • Key drivers for offering your employees flexible working opportunities
  • Identifying the right communication tools for your business
  • Using digital tools to improve collaboration and enhance employee performance
  • Using real-time communication tools to reduce costs
12.10 Roundtables

Office relocation: The impact on work and the workforce 

Artificial intelligence:  How is AI transforming the workplace?

George Zarkadakis, Digital Lead, Willis Towers Watson

Understanding and retaining your talent: How can we drive and measure engagement?

Jenny Thompson, Head of HR Technology and Finance, Fidelity International

Sleep:  How do you encourage employees to rest?

Office acoustics: First steps in creating a sound office

Internet of things:   What could it bring to the workplace in the future?

Behavioural psychology in HR:   How can companies engage employees from a psychological point of view?

Mindfulness:   Using science to put forward the business case for practice in the workplace

Offices that boost wellbeing: How do you implement wellbeing and engagement into your office?

Peter Terry, Head of Facilities, John Lewis Partnership

The offline to online transition

John Kerr, Property Director, Ladbrokes Coral

Gamification and its use in employee engagement:   How can games be used to sustain employee motivation and productivity?

Tim Ackermann, Global Head of Talent Acquisition and Experience, Lidl

Monitoring the health of a travelling workforce:   Where does your responsibility lie?

Air quality: What is the standard for a workplace?

Security in the modern workplace: As technology develops, what impact does this have on security?

Diversity: Creating the right conditions for all talent to thrive?

Sue Unerman, Head of Transformation, Mediacom

Mental health and mental wellbeing:   Is there a difference and if so, what?

12.40 Lunch








Chair: Andrew Spence , HR and Workforce advisor, writer, coach, trainer and speaker 


14.00 The function of novelty in the workspace: Creating effective high density spaces

  • Reinventing the call centre and designing an office defined by freedom
  • Reinforcing the employer brand by bringing the experience of the traveller to the workplace
  • Maintaining functionality and effectiveness in novelty workplaces
  • The philosophy and design process that is redefining work environments

Aaron Harvey, Creative Director, Airbnb


14.00 Case study: Getting collaboration right for the entire workforce

  • Outline of the project: identifying technology needed for different work profiles
  • The results: what the study discovered about the needs of different profiles
  • Company response to the findings: How collaboration methods have changed

Richard Burton, Head of Innovation, EDF Energy


14.00 Building a culture of inclusivity at Blackrock

  • What does inclusion mean to Blackrock and why is it so important?
  • How have Blackrock incorporated storytelling into their people management?
  • Feedback from employees on their experience of sharing in the workplace
  • The impact of an inclusive culture on a company like Blackrock

Darren Ali, Head of HR, Blackrock


14.00 Promoting a positive health and wellbeing culture

  • Thriving for sustainable high performance through health and wellbeing: Enabling body and mind change
  • How the future of health at work goes beyond just the prevention of illness 
  • Taking a proactive approach to allow opportunities for involvement of the workforce in all elements of health and wellbeing
  • Monitoring and tracking employee and company progress

Kai Haas, Global Head of Health, Novartis




14.20 Sponsor: Making agility a priority in workplace design of today and tomorrow 

  • Transformation to a fluid and permeable space that encourages interaction
  • Creating workspaces that will support individuals working in isolation as well as more agile settings
  • How can workplace design accommodate multiple ways of working at once?
  • Developing physical spaces as open and flexible as the digital spaces they work in


14.20 Sponsor: Using IOT for a better-connected office 

  • How can IOT improve the way people interact with their workplace and each other?
  • What impact is the IOT having on the CRE industry?
  • Providing employees with up to date information about their surroundings
  • Looking at specific technologies that are available
  • What will be available in the office of the future?


14.20 Sponsor: Harnessing the power of technology to support the next generation of talent

  • What is the use of data in the new world of HR?
  • Using AI to source big data and predictive analytics to create opportunities within recruitment
  • How is the workforce of the future going to be different from today?
  • Embracing digital tools to deliver competitive talent and business advantage



14.20 Sponsor: How to go above and beyond with your wellbeing strategy

  • Workplace wellness in the mid to long term
  • The importance of an agile wellbeing programme that can be adapted to different cultures and values
  • Overcoming the challenge of measuring the impact of wellbeing on the bottom line
  • Taking a holistic approach: Programmes for the whole organisation

14.40 Panel: Smart real estate and effective workplaces

  • Making agility a reality in short time scales: Planning from design to construction
  • How can you collaborate with other departments to get the space you need quickly?
  • How can companies experiencing hypergrowth create spaces that accommodate flexibility? 
  • Overcoming the cost factor: Building quickly within a budget

Aaron Harvey, Creative Director, Airbnb
Victoria Smythe, Regional Workplace Leader, LinkedIn
Jo Wake, Global Facilities Manager, Deliveroo
Amy Dee, Director of Global Real Estate, Netflix


14.40 Panel: The rise of new ways of working and what it means for the office of 2030?

  • Why do organisations tend to struggle to accommodate new ways of working?
  • What needs to be put in place to supporting employees working alone in workstation?
  • what impact does activity based working have on office design?
  • Predictions for 2030: Will a physical environment be needed at all?

Sarah Lodge, Director of Facilities, Turner Broadcasting Systems
Simon Eade, Head of HR, Volvo
Henk Smeenk, Concept Owner "Winning ways of working", KLM


14.40 Panel: Sustaining a positive company culture through turbulent times

  • Why is it so important that organisations have a clear purpose and values?
  • When do companies need cultural interventions and how should these be led?
  • Why is it so important that organisations have a clear purpose and values?
  • How must organisations equip themselves for a future of even further change?

Nicole Ferguson, Head of Staff Engagement, NHS
Helen Williams, HR Lead, Statoil
Darren Ali, Head of HR, Blackrock



14.40 Panel: What can companies put in place to promote good mental health?

  • How can organisations ensure that their employees enjoy work rather than endure?
  • The pros and cons of integrating exercise into company culture
  • How can companies connect employees with similar interests?
  • Mental health and mental wellbeing – is there a difference?
  • Creating spaces for people to go to nurture their mental health

Marcus Hunt, Health and Wellbeing Manager, UK, I & Europe, Unilever
Emma Mamo, Head of Workplace Wellbeing, Mind
Lloyds Banking Group representative 






15.10 Smart building design and its role in Nokia’s workplace strategy

  • How is technology altering the fundamental truths of corporate real estate?
  • Why the IOT is moving company focus beyond cost reduction
  • The uses of IOT in building design now and in the future
  • Identifying which device is right for your workplace

Camilla Winsten, Global Head of Design Services, Nokia
Claire Blackbrow, Workplace Resources EMEA, Nokia


15.10 Case study: 5 Broadgate - Introducing a new era of technology for UBS

  • Setting a new standard based on ‘next generation’ services
  • Building the infrastructure: What was needed to get 5 Broadgate ready?
  • Implementing a significant upgrade and seamless migration of services without impacting business or damaging UBS’ reputation
  • Deploying an INS (intelligent network system) and its effect on the approach to program and commissioning of the building

Ashley Davis, Managing Director , UBS 

15.10 Delivering an exceptional employee experience

  • Gaining a deeper understanding of what drives your employee
  • The importance of motivation in getting your workforce to achieve their best
  • Create experiences and communications that shift performance across the board 
  • The secret behind making your staff thrive at work everyday

El Cavanagh-Lomas, Vice President HR, EMEA, Cisco Systems



15.10 Using VR to understand mental health

  • How are Thames Water using innovative technology to help employees understand mental health?
  • The reasons behind investing in VR to support our health and strategy
  • How VR can teach managers to spot signs of depression and anxiety
  • The results: What changes has the company seen since using this new technology?

Gareth Mullen, Head of Health and Safety, Thames Water


15.30 Sponsor: Sound environments for a healthier, more productive workforce

  • Providing the space for intelligent work: why variety is important
  • How can we minimise sound disruption in an open plan office?
  • How can acoustic design be implemented to support different types of working?
  • Building the business case for acoustic design: Major business benefits
  • How can sound effect an employee’s mental health?

15.30 Sponsor: Empowering the mobile workforce

  • The mobility vision: Increasing profits through productivity
  • The ROI for keeping employees connected when they are on the move
  • Communications for voice, video, data and collaboration
  • Overcoming the challenge of security: Secure connectivity everywhere

15.30 Sponsor: Embracing CX methodologies to improve employee experience

  • Begin with needs-based segmentation: Grouping employees based on their wants and needs
  • Design your employee experience based on their drives and needs
  • Creating a journey map to identify key stages in the employee journey
  • Outlining the desired outcome for employee and company

15.30 Sponsor: Using wearable technology to improve your employees’ health and your bottom line

  • Flexible, scalable solutions to fit your budget and improve the health of your employees 
  • Implementing an easy-to-use and integrated platform to help employees reach their wellness goals
  • Measure progress over time with validated data
  • Results from case studies around the world
15.50 Afternoon break





16.30 Creating a workplace experience that will enhance the power of your brand

  • Changes in communication that are needed to embrace the new ways of working
  • Creating an environment that lifts the internal culture of the company
  • Combining digital and physical tools to bring one workplace experience to life
  • How did we get here? Lessons learnt and guiding principles from Adidas

Michael Grosam, Senior Director, Corporate Workplace Services, Adidas 


16.30 Gamification of learning: Leveraging gamification to drive NWOW 

  • NWOW: New way of working requires ‘work is also fun’ 
  • What is enterprise gamification? 
  • How to upgrade processes with gamification to drive efficiency and effectiveness. 
  • Real life "gamification" examples from IBM's learning and knowledge management systems

Mia Vanstraelen, HR Director, IBM


16.30 Building a successful employer brand during times of change

  • The vision: Who were we and what did we need to become?
  • Establishing company culture and values and linking them to our employer brand
  • Enabling change and transformation at every level
  • Mistakes made along the way and lessons learnt
Mathew Davies, HR Director, Addison Lee

16.30 Embedding mindfulness practice into a wide company culture

  • Introducing mindfulness in a safe and authentic way
  • Examining the feedback from HSBC employees: Who were interested in the programme and for which reasons?
  • Keeping it sustainable: In which ways are HSBC ensuring that mindfulness is provided in a sustainable way?
  • Getting senior management to drive the movement forward
  • Looking towards the future: What does HSBC have on the horizon for mindfulness in the workplace?
Mari Lewis, Head of EU and UK Architecture, HSBC

16.50 Panel: What role does office location have on attracting the employee of tomorrow?

  • What are the most important factors that companies consider when deciding on their next office location?
  • How do these factors evolve around the world?
  • Where are the new global hubs that companies or looking at?
  • How can office location not only motivate existing staff but aid in recruitment?
  • What are you looking for? Interpreting data before deciding on a move

Peter Elliott, Head of Property Development, Transport for London


16.50 Panel: How can you best prepare your employees for digital transformation?

  • How can companies ensure that the employees are put at the heart of digital transformation?
  • How can you engage and involve employees in the decision-making process of new technology?
  • How can employees be educated to feel positive about new technology?
  • How can companies best manage the change in management structures, job roles and cultures?

Mia Vanstraelen, HR Director, IBM  
Michael Rubas, Senior Vice President HR Planning and Operations, Deutsche Telekom
Sue Unerman, Head of Transformation, Mediacom
Moderated by: Rickard Jones, Agile Lead, Barclays


16.50 Panel: Preparing your company for the future: How should organisations attract tomorrow’s top talent?

  • What does the millennial and gen z expect from their employer that is unique from previous generations?
  • What can companies do to strengthen their employer brand?
  • Enhancing the candidate experience: How can companies provide a positive experience, even when the candidate is unsuccessful?
  • How can hiring managers be supported when making the final decision?
Shereen Daniels, Head of HR, Café Nero
Alberto Platz, VP Global Acquisition and Engagement, Swarovski
Nimai Swaroop, Global Director Talent Engagement & Resourcing, Diageo
Gabor Varjasi, Chief Human Resources Officer, Hungarian Post

16.50 Panel: Mindfulness and its impact on the bottom line: Building the business case 

  • What do studies tell us about the impact of mindfulness on corporations?
  • What is the evidence behind mindfulness and employee creativity and collaboration?
  • Which companies have incorporated mindfulness into their strategies and what have the results been?
  • Should mindfulness be encouraged business-wide or only for certain groups/workers?
Bruce Greenhalgh, Head of Employee Assistance, BT
Mari Lewis, Head of EU and UK Architecture, HSBC
Parham Vasaiely, Feature Strategy and Autonomous Driving Engineering Manager, Jaguar Land Rover
Debbie Jeremiah, Mindful Leader Program Manager, Faculty GE Crotonville
Becky Thoseby, Group Head of Wellbeing, Department of Transport
17.20: An update from Parliament on mindfulness and its benefits in the workplace
Tim Loughton, Member of Parliament, East Worthing and Shoreham

17.40: The future of employee wellness: Looking after your employees, wherever they may be
  • Emirates’ strategy: To provide health care access for employees from their accommodation
  • Introduction to Emirate’s pilot study for a telemedicine pod which employees can enter
  • Findings from the study and how this will this impact health care strategy going forward
  • A vision for the future: Supporting employees with remote health care access globally
Richard Jenkins, Chief Medical Officer, Emirates
18.00: End of conference

18.00: Networking drinks in the exhibition hall

20.00: Work 2.0 After party




08.00 Registration 
Led by Louise Cox Chester, Country Director UK, Potential Project
08.55 Chairman’s opening remarks
09.00 Leveraging diversity and inclusion as a business by in
  • Building an inclusive culture and leveraging on employee differences when working together
  • Driving innovation and meet the needs of wide range of customers
  • Acting and engaging in an inclusive way within society and stakeholders across the entire value chain
Sonia Studar, Global Head of Diversity, Nestle
09.20 Building a technology strategy to drive success in a digital age
  • The rise of social, mobile and cloud technologies and their impact on work
  • Finding the right mix of technology to drive your workplace forward
  • Ensuring key functions of the business are fit for purpose in a digital world
  • The business plan, the deployment plan and the adoption plan
09.40 Growing Out of This World Leaders:  A Perspective from NASA
  • NASA’s Philosophy and Model for Leadership Development
  • How Succession Development works at NASA
  • Current areas of emphasis, including Inclusive Leadership and Leaders as Coaches
  • Key role mentoring & networking play in the development strategy
Brady Pyle, HR Director, NASA
10.00 Sponsor: Unlocking the power of employee collaboration
  • Increasing employee productivity through seamless communication
  • Bringing your workforce together no matter where they are in the world
  • Identifying which capabilities to give to which employees and when?
  • Making the change without disrupting the business
10.20 Speed Networking 
10.40 Break





Chair: Andrew Spence, HR and Workforce advisor, writer, coach, trainer and speaker






11.20 Creating a workplace that empowers your people and transforms your business

  • Why it is time to leverage your workplace as a tool to strengthen your business
  • The business case for investing in time and research to drive your transformation
  • Proven impact of workplace design on performance metrics: Communication and innovation
  • Spaces around the world that have empowered people and generated innovative ideas

Session reserved for: Mike Walley, Head of Workplace, Criteo


11.20 Innovation culture: a prerequisite for success in the digital age

  • How is digitization is driving markets, customer behavior and collaboration within companies?
  • To be successful in the digital age, innovation culture is a prerequisite and must be anchored throughout a company
  • Elements of innovation culture range from attitude of employees to rethinking go-to-market models
  • Deutsche Telekom is driving innovation culture at all levels, using a broad set of analogue as well as digital formats
Martin Wilckens, HR Digital & Innovation, Deutsche Telekom

11.20 The story of the Odeon integration and what it tells us about the new world of work

  • Introduction to the Odeon’s integration project: Bringing three companies together
  • How and why did the Odeon ensure that they fully included their employees in the change
  • What did the integration teach us about what employees now want?
  • Moving towards a democratic business: What the project taught us about effective leadership

Kathryn Pritchard, Chief People Officer, Odeon



11.20 Reframing the economic case for safety and wellbeing in business

  • How to become business savvy in health and why it’s so important  
  • Making the commercial case for health and wellbeing to the board: VOI vs ROI
  • Linking health and wellbeing with your organisation’s success
  • Implementing a strong health and wellbeing strategy to attract and retain the best talent for the business

Shaun Davis, Global Director of Safety, Health, Wellbeing & Sustainability, Royal Mail Group


11.40 Creating the co-working space of the future

  • Co-Working spaces have dramatically increased in recent years: What predictions can be made for the next 10 years?
  • What has the changing demographic of the workforce meant for the co-working industry?
  • What will the increase of remote workers mean for the growth of co-working hubs?
  • How can property owners and business centres best adapt to these changes?

Session reserved for: Tim Yendell, Head of Workplace, RBS


11.40 Driving digitalisation in the workplace and managing its impact on the organisation

  • Overcoming the challenge of change in a partnership-structured organisation
  • Examining the potential of digitalisation on employee productivity
  • Adapting the whole organisation to a new way of working and interacting
  • Preparing for the impact on firm culture during and after digital integration

James Collis, Partner, Ashurst


11.40 Adapting to the future design of ‘work’ 

  • Creativity and its role within success in the future of work
  • KPI’s in today’s world of work
  • Breaking down barriers and embracing autonomy, mastery and purpose
  • Designing work to make it the reward

Gordon Bedford, Global Head Health, Safety, Environment and Business Continuity Resilience, Novartis


11.40 Maintaining the wellbeing of flexible and remote workers

  • What are the specific wellbeing risks to working completely remotely?
  • What responsibility do business leaders have on their remote employers?
  • Which wellbeing considerations need to be addressed when encouraging flexible working?
  • How can you monitor and manage employee’s health from a distance?
  • How can you encourage and promote employee good health through online channels?

Gareth Davies, Global Head of Health and Safety, Nokia



12.00 Sponsor: The significant role location has to play in the workplace of tomorrow

  • Keeping pace with the newest employee expectations: What is important to them and why?
  • The effect of location on attracting top talent 
  • Taking a longer-term view on office space investment in order to meet new demands
  • Popular office locations around the world



12.00 Sponsor: Incorporating a team messaging platform into your workplace communications

  • Gathering your team’s conversations and keeping everyone in sync
  • The benefits of having your team’s conversations, in one place, wherever they go
  • The vision: Making work simpler, more enjoyable and more productive
  • Stay connected to each other with platform sync and notification


12.00 Sponsor: Implementing a successful corporate culture transformation

  • Aligning culture within your business strategy: Identifying the behaviours that align to achieving the business strategy
  • Making emotional connections with employees
  • Taking your culture of cruise control: the importance of 
  • actively managing your culture
  • The effect of culture on business performance and the bottom line.


12.00 Sponsor: The business benefits of a successful wellbeing program 
  • Establishing the direct and indirect benefits wellbeing programs can bring to your business
  • Educating employees about the significance of productivity and its costs due to illness with a lack of physical health
  • The steps needed to implement and maintain a successful wellbeing program 
  • Assessing which wellbeing programs are effective for which work environments





12.20 Leveraging workplace space and design to align people and culture

  • Blending our company brand into the workplace from design all the way to construction
  • Deciding on the message we wanted portrayed: How did we want the workplace to make our employees feel?
  • Using the workplace to show off our culture and values whilst remaining practical and keeping down costs
  • The impact on our employees: Productivity and retention



12.20 Yell’s transformation story: Adapting to next generation technology

  • Setting the pace for the change: How did Yell decide what was right for the company?
  • Which technologies are having the greatest impact on the workplace and the way we work?
  • What have we learnt about the way technology has changed our customer’s experience to the way it could change our employees experience?

David Burns, Chief Technology Officer, YELL

12.20 Recruiting for diversity: Re-setting our view of the labour market to tap into the best talent 

  • The world of education is changing fast how do we need to adapt as HR professionals? 
  • Building your own pipelines and developing your own talent
  • How to tap into new talent pools to benefit your organisation
  • Building career pathways across your organisation

Mike Thompson, Head of Early Careers, Barclays


12.20 Innovation in safety: A compelling case for change

  • Overview of the traditional safety paradigm and its impact on organisations
  • Problematic side effects of the traditional approach: Disengagement and disempowerment of people, increasing bureaucracy, loss of innovation and productivity
  • Introduction to safety differently and the paradigm shift in how organisations understand and manage safety
  • New and refocused safety practices and new roles for business leaders

John Green, HSEQ Director - European Hub, Laing O'Rourke


12.40 Panel discussion: How can the physical working environment drive company culture?

  • Why is it important that the physical working environment expresses company vision and purpose?
  • What link does the office environment have on the way employees and clients perceive the companies?
  • How can office transformation be used to generate a change in company culture?
  • Is it worth the investment? What is the ROI of a strong company culture?



12.40 Panel: How can office technology meet the heightened expectations of the millennials?

  • How can companies ensure that the employees are put at the heart of digital transformation?
  • How can you engage and involve employees in the decision-making process of new technology?
  • How can employees be educated to feel positive about new technology?
  • How can companies best manage the change in management structures, job roles and cultures?
  • Tom Westall, Head of Hubs and Offices, LEGO

Tom Westall, Head of Hubs and Offices, LEGO

12.40 Panel discussion: Building the business case for diversity in the workplace

  • Why is diversity, now more than ever, important to achieve in the workplace?
  • How can diversity be made a priority when there are other big issues to deal with?
  • Are there strands of diversity that are easier to facilitate than others?
  • Examining the link between employee diversity and company innovation

Tim Ackermann, Global Head of Talent Acquisition and Experience, Lidl
Sonia Studar, Global Head of Diversity, Nestle
Rachel Osikoya, Head of Diversity and Inclusion, Maersk Group
Martin Blackburn, UK People Director, KPMG

12.40 Panel discussion: How should behavioural safety be approached in the workplace?
What are the advantages of a simple approach to safety which focuses on the human basic needs
Engaging employees in their safety: getting employees thinking about why they want to go home safe
Are businesses beginning to get a handle on changing employee attitudes?
Moving from compliance to behaviours: How to get the right balance 
Simon Neal, Head of HSE, Ericsson
Ruth Gallagher, Safety Improvement Director, Heathrow Airport
John Green, HSEQ Director - European Hub, Laing O'Rourke



13.10 Lunch





14.10 Adapting the office to suit a new range of work styles

  • Overview of the project: Why did Zalando need to change their environment?
  • How have new preferences in work style impacted the office layout?
  • The evolution of the desk: Introducing new desks to support new ways of working 
  • Feedback: What have Zalando employees said about the transformation?

Robert Höhne, Lead Construction & Development, Zalando 


14.10  Social media and its role in a connected workforce

  • The role and effect of social media in the modern workplace
  • Social media’s influence on workplace dynamics and the dangers if left unregulated
  • How to prevent social media from becoming a distraction in the office
  • Using social media to reach out to new talent

Section reserved for: Nicola Millard, Head of Customer Insights and Futurology, BT


14.10  Understanding performance and how it links to engagement and culture

  • Overview of Deutsche Bank’s performance study: Listening to what employees actually wanted 
  • Key findings on setting expectations, providing feedback and accountability  
  • Realising the importance of more and better conversations when understanding performance 
  • Looking to the future: How did the findings of the study shape Deutsche Bank’s approach towards performance?

Birthe Mester, Global Head of Performance and Culture, Deutsche Bank


14.10  Using predictive analytics to know you have an issue before you have an issue

  • Making the move from lagging to leading indicators of health and wellbeing 
  • Providing proactive risk management and competitive advantage
  • Advanced reporting and improved decision making
  • Measuring exactly how healthy and resilient a workforce actually is and what you can do to improve that

Judith Grant, Associate Director, Health and Wellbeing, Mace Group


14.30  Sponsor slot: Getting the tech right- What do you need to start tomorrow?

  • What technology is essential to create a fully integrated co-working hub?
  • What are the changing needs of your customer base?
  • What new technology is available to take your hub to the next level?
  • Simplifying the entire process: What can new software do?


14.30   Sponsor: Implementing an ‘all in one’ platform to get work done

  • Connected digital tools to improve how your workforce collaborates
  • The business benefits of converging all work functions
  • Automated work processes to get things done faster
  • Using a mobile app to increase productivity even when ‘on the go’


14.30   Sponsor: How to drive, manage and measure employee engagement during change

  • How to implement a strategy for coping with unanticipated events, challenges and crises
  • Understanding the role and responsibility of the organisation in the context of the entire environment
  • Embedding agility and short response into a company culture
  • Changing attitudes within the organisation and seeing change as a positive 

14.30   Sponsor: The benefits of incorporating health assessments into your wellbeing programme

  • Identifying what health assessments are being used for verses what they should be used for
  • What do we want health assessments to do?
  • Examples of where health assessments have improved health
  • Introducing the ideal health assessment composition


14:50 Panel: Overcoming the key challenges of workplace transformation

  • Changing the behaviours and mind set needed to work effectively in a new work space
  • How do you train managers to lead in the new environment?
  • How can companies maintain engagement throughout the transformation?
  • Where has workplace transformation gone wrong and why?

Steve Carr, Head of Property & Facilities, LV=


14:50  Panel: Next generation communication technology for the modern workplace

  • How can visualisation tools be used to support better communication?
  • How can businesses tailor collaboration methods to suit individual communication styles?
  • What is the role of social media in communication for office 2.0?
  • Latest developments in communication technology

Richard Burton, Head of Innovation, EDF Energy

Gary Keene, Audio and Visual Manager, Google

14:50  Panel discussion: How should companies be measuring performance in the new world of work?

  • Measuring innovation and creativity: Can numbers still capture performance?
  • How should companies change their goals and objectives to be relevant in the future of work?
  • How can employee improvement be measured?
  • How can HR make the most out of performance reviews?
  • What tools and technologies can help measure performance?

Luigi Maria Fierro, Global Head of Performance Management, ING
Martyn Moutinho, Head of People Development, ITV
Birthe Mester, Global Head of Performance and Culture, Deutsche Bank
Helen Williams, HR Lead, Statoil


14:50  Panel: What is the right approach to take when collecting, managing and using employee’s health data?

  • How should organisations use the data generated by wearable technology?
  • How can data be used to design a health care strategy?
  • What data should be available to employers and how should they be able to use it?
  • How shouldn’t employers be able to use health data:
  • Examples of where data use gone wrong?
15.20 Leading in a post-truth world
What are the characteristics of resilient leaders? Observations on leadership from a 20-year career as a corporate medical director
David Roomes, Chief Medical Officer, Rolls Royce
15.40 End of conference




Work 2.0 is two events: A world-class conference where business leaders from around the world meet; and, a unique work, wellbeing and office tech exhibition. To visit the exhibition is free. There is, naturally, a registration fee to attend the conference.



Ina Luft
+44 (0)20 7092 1191


Luke Alexandrou
+44 (0)20 7092 1183


Lucy Nicholas
+44 (0)207 092 1094