Work 2.0 day 2



Chairman’s opening remarks

Sonia Studer

Leveraging Diversity and inclusion as a business buy in

  • Building an inclusive culture and leveraging on employee differences when working together
  • Driving innovation and meet the needs of wide range of customers
  • Acting and engaging in an inclusive way within society and stakeholders across the entire value chain

Brady Pyle

Growing Out of This World Leaders:  A Perspective from NASA

  • NASA’s Philosophy and Model for Leadership Development
  • How Succession Development works at NASA
  • Current areas of emphasis, including Inclusive Leadership and Leaders as Coaches
  • Key role mentoring & networking play in the development strategy

Bruce Daisley

Work reinvented - surviving a world of work under pressure

  • Examining the impact of the modern way of working on our mind
  • The rise of exhaustion and other consequences of working longer and harder than ever before
  • Introduction to the science of the human mind and what it tells us about the way we should work
  • How can we, collectively and individually, improve our working lives?


Sponsor: The fourth industrial revolution and its impact on the future of real estate

  • Key drivers for offering your employees flexible working opportunities
  • Identifying the right communication tools for your business
  • Using digital tools to improve collaboration and enhance employee performance
  • Using real-time communication tools to reduce costs

Speed Networking


Networking break






Real estate and space

How has facilities management evolved?

  • The role of facilities has dramatically changed in recent years: What predictions can be made for the next 10 years?
  • What has the changing demographic of the workforce meant for the facilities industry?
  • What will the increase of remote workers mean for FM?
  • How can Facility managers best adapt to workplace expectations?
Collaborative technology

Innovation culture: a prerequisite for success in the digital age

  • How is digitization is driving markets, customer behavior and collaboration within companies?
  • To be successful in the digital age, innovation culture is a prerequisite and must be anchored throughout a company
  • Elements of innovation culture range from attitude of employees to rethinking go-to-market models
  • Deutsche Telekom is driving innovation culture at all levels, using a broad set of analogue as well as digital formats

The story of the Odeon integration and what it tells us about the new world of work

  • Introduction to the Odeon’s integration project: Bringing three companies together
  • How and why did the Odeon ensure that they fully included their employees in the change
  • What did the integration teach us about what employees now want?
  • Moving towards a democratic business: What the project taught us about effective leadership

Reframing the economic case for safety and wellbeing in business

  • How to become business savvy in health and why its so important 
  • Making the commercial case for health and wellbeing to the board: VOI vs ROI
  • Linking health and wellbeing with your organisation’s success
  • Implementing a strong health and wellbeing strategy to attract and retain the best talent for the business
Real estate and space

Office 2.0: Using your workplace to reinforce your brand

  • The powerful relationship between brand, identity and office design
  • First steps to ensuring your brand it clearly communicated within your space
  • Living your brand not just decorating your office with it
  • How to manifest a brand in workplace design & workplace culture
  • Globalization: Global Brand vs local culture

Collaborative technology

Driving digitalisation in the workplace and managing its impact on the organisation

  • Overcoming the challenge of change in a partnership-structured organisation
  • Examining the potential of digitalisation on employee productivity
  • Adapting the whole organisation to a new way of working and interacting
  • Preparing for the impact on firm culture during and after digital integration

Adapting to the future design of ‘work’

  • Creativity and its role within success in the future of work
  • KPI’s in today’s world of work
  • Breaking down barriers and embracing autonomy, mastery and purpose
  • Designing work to make it the reward

Maintaining the wellbeing of flexible and remote workers • What are the specific wellbeing risks to working

  • What are the specific wellbeing risks to working completely remotely?
  • What responsibility do business leaders have on their remote employers?
  • Which wellbeing considerations need to be addressed when encouraging flexible working?
  • How can you monitor and manage employee’s health from a distance?
  • How can you encourage and promote employee good health through online channels?
Real estate and space

Sponsor: The significant role location has to play in the workplace of tomorrow

  • Keeping pace with the newest employee expectations: What is important to them and why?
  • The effect of location on attracting top talent
  • Taking a longer-term view on office space investment in order to meet new demands
  • Popular office locations around the world
Collaborative technology

Sponsor: Incorporating a team messaging platform into your workplace communications

  • Gathering your team’s conversations and keeping everyone in sync
  • The benefits of having your team’s conversations, in one place, wherever they go
  • The vision: Making work simpler, more enjoyable and more productive
  • Stay connected to each other with platform sync and notification

Sponsor: Implementing a successful corporate culture transformation

  • Aligning culture within your business strategy: Identifying the behaviours that align to achieving the business strategy
  • Making emotional connections with employees
  • Taking your culture of cruise control: the importance of
  • actively managing your culture
  • The effect of culture on business performance and the bottom line.

Sponsor: The business benefits of a successful wellbeing program

  • Establishing the direct and indirect benefits wellbeing programs can bring to your business
  • Educating employees about the significance of productivity and its costs due to illness with a lack of physical health
  • The steps needed to implement and maintain a successful wellbeing program
  • Assessing which wellbeing programs are effective for which work environments





Real estate and space

Success factors for how you direct change to work differently

  • Assessment of the magnitude of the change
  • Monitor the change curve – plan and communicate effectively the change
  • Success factors and tips to drive the change
Collaborative technology

Yell’s transformation story: Adapting to next generation technology

  • Setting the pace for the change: How did Yell decide what was right for the company?
  • Which technologies are having the greatest impact on the workplace and the way we work?
  • What have we learnt about the way technology has changed our customer’s experience to the way it could change our employees experience?
David Burns, Chief Technology Officer, Yell

Recruiting for diversity: Re-setting our view of the labour market to tap into the best talent

  • The world of education is changing fast how do we need to adapt as HR professionals?
  • Building your own pipelines and developing your own talent
  • How to tap into new talent pools to benefit your organisation
  • Building career pathways across your organisation


Innovation in safety: A compelling case for change

  • Overview of the traditional safety paradigm and its impact on organisations
  • Problematic side effects of the traditional approach: Disengagement and disempowerment of people, increasing bureaucracy, loss of innovation and productivity
  • Introduction to safety differently and the paradigm shift in how organisations understand and manage safety
  • New and refocused safety practices and new roles for business leaders
Real estate and space

Panel discussion: How can the physical working environment drive company culture?

  • Why is it important that the physical working environment expresses company vision and purpose?
  • What link does the office environment have on the way employees and clients perceive the companies?
  • How can office transformation be used to generate a change in company culture?
  • Is it worth the investment? What is the ROI of a strong company culture?
Collaborative technology

Panel: How can office technology meet the heightened expectations of the millennials?

  • How can companies ensure that the employees are put at the heart of digital transformation?
  • How can you engage and involve employees in the decision-making process of new technology?
  • How can employees be educated to feel positive about new technology?
  • How can companies best manage the change in management structures, job roles and cultures?

Panel discussion: Building the business case for diversity in the workplace

  • Why is diversity, now more than ever, important to achieve in the workplace?
  • How can diversity be made a priority when there are other big issues to deal with?
  • Are there strands of diversity that are easier to facilitate than others?
  • Examining the link between employee diversity and company innovation

Panel discussion: How should behavioural safety be approached in the workplace?

  • What are the advantages of a simple approach to safety which focuses on the human basic needs
  • Engaging employees in their safety: getting employees thinking about why they want to go home safe
  • Are businesses beginning to get a handle on changing employee attitudes?
  • Moving from compliance to behaviours: How to get the right balance


Networking Lunch





Real estate and space

Adapting the office to suit a new range of work styles

  • Overview of the project: Why did Zalando need to change their environment?
  • How have new preferences in work style impacted the office layout?
  • The evolution of the desk: Introducing new desks to support new ways of working
  • Feedback: What have Zalando employees said about the transformation?
Collaborative technology

Creating the best technology teams for your busines

  • Engage and hire the best talent
  • Nurture the correct behaviours & build your own culture
  • Develop your people and teams, help them improve
  • Technologists love technology, make it something they are proud of

Understanding performance and how it links to engagement and culture

  • Overview of Deutsche Bank’s performance study: Listening to what employees actually wanted
  • Key findings on setting expectations, providing feedback and accountability  
  • Realising the importance of more and better conversations when understanding performance
  • Looking to the future: How did the findings of the study shape Deutsche Bank’s approach towards performance?

Using predictive analytics to know you have an issue before you have an issue

  • Making the move from lagging to leading indicators of health and wellbeing
  • Providing proactive risk management and competitive advantage
  • Advanced reporting and improved decision making
  • Measuring exactly how healthy and resilient a workforce actually is and what you can do to improve that
Real estate and space

Sponsor slot: Getting the tech right- What do you need to start tomorrow?

  • What technology is essential to create a fully integrated co-working hub?
  • What are the changing needs of your customer base?
  • What new technology is available to take your hub to the next level
  • Simplifying the entire process: What can new software do?
Collaborative technology

Sponsor: Implementing an ‘all in one’ platform to get work done

  • Connected digital tools to improve how your workforce collaborates
  • The business benefits of converging all work functions
  • Automated work processes to get things done faster
  • Using a mobile app to increase productivity even when ‘on the go’

Sponsor: How to drive, manage and measure employee engagement during change

  • How to implement a strategy for coping with unanticipated events, challenges and crises
  • Understanding the role and responsibility of the organisation in the context of the entire environment
  • Embedding agility and short response into a company culture
  • Changing attitudes within the organisation and seeing change as a positive

Sponsor: The benefits of incorporating health assessments into your wellbeing programme

  • Identifying what health assessments are being used for verses what they should be used for
  • What do we want health assessments to do?
  • Examples of where health assessments have improved health
  • Introducing the ideal health assessment composition
Real estate and space

Panel: Overcoming the key challenges of workplace transformation

  • Changing the behaviours and mind set needed to work effectively in a new work space
  • How do you train managers to lead in the new environment?
  • How can companies maintain engagement throughout the transformation?
  • Where has workplace transformation gone wrong and why?
Collaborative technology

Panel: Next generation communication technology for the modern workplace

  • How can visualisation tools be used to support better communication?
  • How can businesses tailor collaboration methods to suit individual communication styles?
  • What is the role of social media in communication for office 2.0?
  • Latest developments in communication technology

Panel discussion: How should companies be measuring performance in the new world of work?

  • Measuring innovation and creativity: Can numbers still capture performance?
  • How should companies change their goals and objectives to be relevant in the future of work?
  • How can employee improvement be measured?
  • How can HR make the most out of performance reviews?
  • What tools and technologies can help measure performance?

The impact of digitalisation on employee health and wellbeing

  • Impacts of Information Communication Technologies (ICT) on the Occupational Safety and Health of the workforce
  • Introducing a new kind of working life where we can work whenever, wherever.
  • In future, if these drivers continue we may expect to see the workforce increasingly being required to work ‘on-demand and on-call’
  • The potential of smart technology for gathering health data
Nicola Millard

Botman vs SuperAgent: Automation and the future of customer service

  • Customer service has always been at the forefront of automation - how is machine learning going to shape the future of service delivery?
  • What are the bots good at, and what do humans still excel at? What is the optimal balance?
  • What skills do our human agents need? Are they redundant, or do they need super powers?
  • What lessons can be learned that apply across all jobs?
last published: 16/Jan/18 14:05 GMT


Work 2.0 is two events: A world-class conference where business leaders from around the world meet; and, a unique work, wellbeing and office tech exhibition. To visit the exhibition is free. There is, naturally, a registration fee to attend the conference.



Ina Luft
+44 (0)20 7092 1191


Luke Alexandrou
+44 (0)20 7092 1183


Lucy Nicholas
+44 (0)207 092 1094