Amitava Das | Analytics Head - Telecom, Media & Information Services, Technology Business
Tata Consultancy Services

Amitava Das, Analytics Head - Telecom, Media & Information Services, Technology Business, Tata Consultancy Services

With close to two decades of experience, Amitava has worked with organizations across industries including telecommunications, media, and entertainment. Before joining Tata Consultancy Services (TCS), he was a member of leadership teams in many organizations, including Genpact—leading several key initiatives. 
 
Currently, he heads the Telecom, Media & Information Services team within the Analytics & Insights division of TCS. Based out of Kolkata, India, Amitava manages both the business operations and client services side of things, focusing largely on new business creation.

Appearances:



Total Telecom Congress Day 1 @ 17:10

Enhance operational efficiency and customer satisfaction with AI and machine learning

               The highly competitive telecom industry is characterized by low margins and fickle customers. To stay competitive, telecom companies have to optimize their operating models, ensure timely order fulfillment, and enhance customer experience. Explore TCS success stories to learn how telecom companies can deploy pre-emptive analytics using machine learning and artificial intelligence (AI) to -
  •     Identify operational bottlenecks and create strategies to improve operational efficiency 
  •     Analyze customer transaction data from multiple sources and apply deep learning to enhance customer experience 

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