THE TOTAL TELECOM CONGRESS 2021
CONFERENCE AGENDA

 

All times are listed in BST

 

London, 26 - 27 October 2021

Schedule

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Oct 2609:00
Conference pass

Chair's Opening Address

Keynotes
Angel Dobardziev, Senior Director, European Consulting, IDC Asia Pacific
Oct 2609:10
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CxO Presentation from Vodafone

Keynotes
Johan Wibergh, Group Chief Technology Officer, Vodafone Group
Oct 2609:20
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CxO Presentation from Orange

Keynotes
Michael Trabbia, Chief Technology and Innovation Officer, Orange
Oct 2609:30
Conference pass
Oct 2609:40
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CxO Fireside Chat with BT

Keynotes
Harmeen Mehta, Chief Digital & Innovation Officer, BT
Oct 2609:50
Conference pass

Global Telecoms Reimagined: Exploring the telco’s role in the booming digital ecosystem

Keynotes
  • How can telcos reinvent themselves to maximise revenues in the digital economy?
  • New partnerships and ecosystems
  • Building scalable platforms
Moderator: Angel Dobardziev, Senior Director, European Consulting, IDC Asia Pacific
Johan Wibergh, Group Chief Technology Officer, Vodafone Group
Harmeen Mehta, Chief Digital & Innovation Officer, BT
Michael Trabbia, Chief Technology and Innovation Officer, Orange
Oct 2610:20
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Making Digital Transformation A Reality

Keynotes
Oct 2611:20
Conference pass

Building B2B 5G services is the key to unlocking new revenues

5G
  • Building new mobility products for your enterprise customers
  • How can you identify the right opportunities for your business?
Moderator: Ian Corden, Director, Plum Consulting
Patrick Waldemar, Vice President, Head of Technology, Telenor Research
Ari Banerjee, Senior Vice President, Strategy, Netcracker Technology
Haithem Al Faraj, SVP Technology, STC
Oct 2611:20
Conference pass

The future is cloud-native

Cloud & Platforms
  • How are telcos switching to cloud first approaches?
  • How is the merging of network and IT organisations changing the telco and what opportunities will it bring?
Oct 2611:20
Conference pass

Organisational change in the cloud-focussed, 5G world

Telco Transformed
  • How can telcos adapt their business models in the new digital economy?
  • Developing agility, flexibility and scalability
Moderator: Roland da Silva, Strategy Advisor, Independent
Lazaro Fernandez, General Manager, FreeMove Alliance
Oct 2611:20
Conference pass

Building the sustainable telco

Telecoms for Good
  • Defining what ‘sustainability’ means to your organisation
  • What priority areas should a telco’s sustainability strategy cover?
  • Environmental considerations: mitigating the impact of telecom infrastructure deployments on the environment
  • Working towards a carbon neutral future
Catherine Bals, Head of Reputation & Sustainability, Proximus
Jikke Op de Weegh, Head of Sustainability - KPN Infrastructure, KPN
Oct 2612:00
Conference pass

The invisible 5G networks of the future

5G
New materials are opening the door to transparent phased array antennas and unlocking a host of new 5G use cases. This will facilitate two major cellular trends – the use of spatial multiplexing for high-capacity smart antenna arrays and shrinking cell sizes to overcome propagation challenges and to increase capacity.Derek will unveil new research and the path to development for transparent dual-layer phased array antennas, concentrating on the use of advanced new materials that minimize the visual impact of small cell base stations for private and residential networks.This innovation paves the way to the integration of small cell infrastructure with vastly reduced visual pollution and will accelerate a host of valuable new 5G use cases.
Derek Long, Head of Telecoms and Mobile, Cambridge Consultants Ltd
Oct 2612:00
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VNF is dead, cloud is taking over

Cloud & Platforms
Oct 2612:00
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How does customer experience need to change, to acquire and retain new customers and ensure a profitable road to recovery?

Customer
In the advent of some significant mergers and acquisitions in the UK telecoms sector, has fuelleda race to acquire customers and capture and secure market share. At the same time its also necessary to deliver a superior brand and customer experience to retain customers.Investment in acquisitions can often mean limited funds to ensure retention and improve experience. Consumers’ adoption of, and dependence on digital, whether for basic everyday living, working, studying or entertainment has presented enormous challenges to telecoms operators during the pandemic.The changes in usage of products and services will mean that consumer priorities on the kind of experience they are seeking will be different from the pre-Covid era, with the appetite for more digitised experiences.Consequently someone else may have been talking to your customer. The likes of Amazon, Apple, Nordstorm – and the other gods of customer service may have been educating your customer in what excellent looks and feels like. On the consumer side, there is an emerging group of vulnerable customers needing a more empathetic experience as furlough ends, and many faced with increased financial pressure to pay back both personal and business loans.During this presentation Alan will discuss:
  • Whethertelcos should invest in branding and marketing, or focus on a superior digitised customer experience, what’s the optimum balance?
  • How does customer experience need to change to meet new and emerging consumer needs to both delight customers, and improve efficiencies in the post pandemic era?
  • What new digitised experiences will delight the customer, whilst help telcos gain operational efficiency and save time and money?
  • What type of strategies and technologies can be adopted to demonstrate stronger empathy, and inclusion when it comes to helping vulnerable customers?
Alan Linter, Director of Innovation, Capita
Oct 2612:00
Conference pass

Fiber roll-out quality at scale thanks to AI and Visual Automation

Telco Transformed
Fabian Hug, AI Project Manager, Swisscom AG
Oct 2612:20
Conference pass

Delivering superior customer experience. What are the innovations Telcos need to be exploring in next generation CX?

Keynotes
Delivering ‘digital experiences’ across tools, devices and locations have become mandatory for companies to meet and exceed their customer needs and expectations. But what does a ‘digital experience’ really mean? And how can we improve this experience in telecom? Doing it well presents an opportunity to service providers to exceed expectations, deliver services quickly, share information and prevent problems rather than just react to them. It also presents many opportunities to understand usage and preferences with a view to cross sell, upsell and targeting of new services as they are launched.Telecom operators have a huge opportunity to transform how their customers experience their products and services through the design of richer, easier, immersive and contextualised user experiences. Within this context, managing and providing ‘digital experiences’ across tools, devices and locations have become mandatory for companies to meet and exceed their customers’ expectations. But what does a ‘digital experience’ really mean?During this session we will discuss:
  • What do your customers want in terms of a next generation of customer experience and what are the Key ingredients for the post pandemic a digital platform
  • How do you go about a building a good customer experience?
  • What are the approaches to building the business case?
Delivering superior customer experience. What are the innovations Telcos need to be exploring in next generation CX?
Delivering superior customer experience. What are the innovations Telcos need to be exploring in next generation CX?
Oct 2612:20
Conference pass

Delivering a digital experience for the customer of the future

Customer
  • Revolutionising customer experience in the digital age
  • How are the customer and their needs evolving?
  • The emerging technologies which are reshaping CX: voice, chatbots, AI, etc
Moderator: Teresa Cottam, Chief Analyst, Omnisperience
Richard Owen, Founder, OCX Cognition
Oct 2612:20
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Presentation from Macquarie Group

Telco Transformed
Oct 2614:20
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Developing a 5G network platform that enables agility and flexibility

5G
  • Taking a service-first approach to 5G deployments
  • How can telcos build 5G networks that enable agility and scalability?
Shahryar Khan, Head Of Automation And Systems Transport, Network Services Management And Automation, Telia Company
Arnaud Vamparys, Senior Vice President Of Radio Networks And 5G Group Champion, Orange
Oct 2614:20
Conference pass

Infrastructure-as-a-Service: The reinvention of the network

Cloud & Platforms
  • How are cloud and platform based approaches changing how telcos think about networks?
  • The role of hybrid cloud
  • AI, SDN and NFV
Oct 2614:20
Conference pass

Personalisation is key to enhancing CX

Customer
  • Personalising customer experience through innovative uses of data
  • The importance of knowing your customer
  • The role of predictive analytics in your CX strategy
  • Privacy considerations
Moderator: Scott Appleton, TMT Strategy Manager, Cartesian
Oct 2614:20
Conference pass

Building a company culture that is future-ready

Telco Transformed
  • How can telcos change their business culture to enable innovation in the digital age?
  • Learning from digital-first organisations
  • Fostering the right skills in your workforce
Oct 2615:00
Conference pass
Oct 2615:00
Conference pass

Presentation from Optiva

Cloud & Platforms
Oct 2615:00
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How IHQ are using AI and machine learning to deliver true personalization for marketing and CX leaders

Telco Transformed
Oct 2615:20
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Open RAN: Cutting through the hype?

5G
  • Can Open RAN deliver on its huge promise?
  • How can telcos capitalise on the Open RAN opportunity?
  • Understanding the benefits of automated, intelligent Open RAN networks
Oct 2615:20
Conference pass

Data Monetization: How Telecoms Companies Find New Revenue In Spatial Data

Cloud & Platforms
In this fireside chat with Vodafone, CARTO and AnalysysMason we look at how mobile event data can be turned into location-based insights, looking at Vodafone's journey in this space. We'll discuss the potential use cases (such as OOH analytics, retail site selection or tourism trends analysis) - exploring how geospatial data can be turned into digestible information for B2B clients in both the public and privatesector.
Moderator: Ameer Gaili, Research Analyst, Analysys Mason
Oct 2615:20
Conference pass

An omnichannel approach to customer experience

Customer
Whether you’re in B2B or B2C, customers today are demanding seamless experiences across the channel and devices of their choice. Omnichannel means different things to different organisations, so how do you drive a truly effective omnichannel experience that delivers for both customers and employees? And how has Covid-19 reshaped customer expectations and what are the long term implications for CSPs? Join us in this panel session moderated by Oisin O'Connor, Snr Director - GTM Lead at Salesforce Industries where we will be joined by Vodafone Business to discuss what it takes to deliver seamless end to end experiences for your customers.
Oct 2615:20
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Data driven technologies: Revolutionising business processes with AI and machine learning

Telco Transformed
Oct 2616:00
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The changing broadband services landscape: how can service providers deliver new platforms to enhance CX?

Cloud & Platforms
  • How has COVID impacted customers’ connectivity needs? And what challenges is this bringing to "customer experience"?
  • What is “customer experience” in the context of the smart home - how can this be measured, and why is it so important?
  • What strategies are service providers embracing to optimise CX throughout the smart home?
  • What roles do cloud, AI and open-source software to provide a platform enhance CX?
Moderator: Andrew Collinson, Research Director, STL Partners
Gavin Sheldon, MD, Technology Development, Liberty Global
Oct 2616:00
Conference pass
Oct 2616:00
Conference pass

How intelligent automation is accelerating the pace and scale of transformation achieved by the new telecoms industry

Telco Transformed
Oct 2617:10
Conference pass

Reinterpreting the role of the telco in the ecosystem era

Keynotes
  • What role should the telco play in an era of complex communications ecosystems?
  • Building simplified platforms that enable new partners
  • How can organisational change support this new business model?
Moderator: Andrew Collinson, Research Director, STL Partners
Gavin Sheldon, MD, Technology Development, Liberty Global

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Oct 2709:00
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Chair's Opening Address

Keynotes
Oct 2709:20
Conference pass

The evolving IoT delivery model: can telcos alone deliver the ecosystem to deliver and monetise 5G and IoT?

Keynotes
Oct 2709:30
Conference pass

Presentation from UK5G

Keynotes
Oct 2709:40
Conference pass

Presentation from KPN

Keynotes
Oct 2709:50
Conference pass

5G & the Internet of Things: Capturing revenue in an era of technological disruption

Keynotes
  • How can telcos capitalise on the opportunity of 5G & IoT?
Oct 2711:20
Conference pass

Exploring the edge computing ecosystem

Cloud & Platforms
  • How can telcos justify MEC investments?
  • Key players and partners in edge ecosystems
Moderator: Michael Dargue, Vice President, Cartesian
Elizabeth Rumsey, Multi-Cloud and MEC Platform Portfolio Team Lead, Vodafone UK
Ari Banerjee, Senior Vice President, Strategy, Netcracker Technology
Oyovwe Okorodudu, AVP - EMEA, HGC Global Communications
Oct 2711:20
Conference pass

Let the telco entertain you: moving beyond the traditional services

Customer
  • The telco’s advantage in digital entertainment
  • New revenue streams
  • Partnership opportunities
  • Creating new service bundles to excite your customers
Moderator: Roland da Silva, Strategy Advisor, Independent
Ani Korpela, Chief Content Officer, Elisa
Oct 2711:20
Conference pass

Investment strategies for the digital economy

Telco Transformed
  • Global investment context
  • Is M&A and consolidation prerequisite for large scale transformations?
  • Should telcos be buying digital capabilities?
Moderator: Gita Sorensen, Founder And Director, GOS Consulting
Laurence G. Hainault, Managing Director, Head of EMEA Telecoms, Credit Suisse AG
Oct 2711:20
Conference pass

How telcos can win the B2B IoT race?

IoT
  • Strategies for delivering B2B IoT products
  • The telcos essential role in Industry 4.0
Moderator: Peter Curnow-Ford, Managing Partner, Viatec Associates
Sanjeev Jain, Chief Information Officer EMEA, Verizon Enterprise Solutions
Francis Cepero, Vertical Market Solutions Director, A1 Digital International
Oct 2712:00
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LOVE | A communication platform of a new kind

Customer
Oct 2712:00
Conference pass

Best Practices for Complex Transformation Programmes

Telco Transformed
Ari Banerjee, Senior Vice President, Strategy, Netcracker Technology
Oct 2712:20
Conference pass

5G-Aliser: An interactive discussion on the 5G eco-system

Keynotes
5G-Aliser: An interactive discussion on the 5G eco-system
Oct 2712:20
Conference pass

Promoting diversity and inclusion in your business

Telco Transformed
  • What does diversity mean to your organisation?
  • Promoting the importance of diversity of ideas and voices from entry level to board level
  • Actions speak louder than words
Moderator: Isabelle Paradis, President, HOT TELECOM
Crissi Williams, CEO, The ITP
Marieke Zuidema, Director People Development & Leadership, VodafoneZiggo
Oct 2714:20
Conference pass

Industry 4.0: What is the telco’s role in the delivering smart industry?

Keynotes
  • Building the service offering to support smart industry
  • Exploring the technology mix
last published: 19/Oct/21 15:55 GMT

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TO SPONSOR OR EXHIBIT

Mylo Higginson
mylo.higginson@totaltele.com

 

 

 

TO SPEAK

Kerry Merritt
kerry.merritt@totaltele.com

 

 

 

PRESS RELATIONS

James Llewellyn
james.llewellyn@totaltele.com