Sri Safitri | Project Director, Customer Experience Transformation
Telkom Indonesia | Indonesia

Sri Safitri, Project Director, Customer Experience Transformation, Telkom Indonesia

Sri Safitri is currently a Project Director of Customer Experience Transformation at Telkom Indonesia, the largest telco with over 200 Million subscribers base. 
She was previously the Chief Marketing Officer of telkomtelstra, a subsidiary of Telkom Indonesia and also a joint venture company of Telkom Indonesia and Telstra Australia. Her current responsibility includes overall Digital Experience Strategy & Design, Customer Experience Transformation and Digital Business Go To Market Strategy & Planning.
Her career in the Indonesian telecommunications industry for nearly 20 years, including a wide range of senior positions at Telkom and its subsidiary, working in IT, sales, strategy, planning and marketing. Safitri is also actively involve in industry associations such as ACIOA (ASEAN CIO Association where she is appointed as an Indonesian Councillor. She is also currently a Vice Chairman of Indonesia Cyber Security Association and Indonesia Blockchain Society.


Day Two @ 15:20

PANEL: Building an ecosystem to boost innovation

  • Creating a culture that encourages risk taking and rapid iteration
  • Establishing innovation labs – What are the key success factors?
  • Learning from successful players in other industries and third parties
  • All hands on deck – How to encourage all employees buy-in for digital transformation?

Day Two @ 16:00

PANEL: Reshaping the customer experience with digitalisation

last published: 19/Mar/19 06:55 GMT

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