Ravi Jayaprakash is a Senior Solutions Engineer at Okta with over 18 years of experience in the IT industry. He has been providing solution and architecture recommendations for various federal government departments for the last 7 years. Ravi has worked for leading systems integrators and service providers in various verticals including enterprise, government, healthcare, education, mining, and finance across the country. He has achieved industry credentials such as TOGAF and CCIE. Ravi lives in Canberra with his wife, Deepika, and his daughter Sravanti. When he's not helping customers resolve complex architecture challenges, Ravi likes to stay fit by swimming and going on walks with his family.
Day 1 @ 13:50
Roundtable 06: Reinventing the User Experience – Using Identity and Access Management to Better Serve Citizens
This roundtable will run at 13:50, 14:20 and 14:50. The way the government interacts with citizens continues to evolve dramatically. The explosion of devices and communication channels in recent years presents the federal government with a serious dilemma: How do agencies interact with citizens who increasingly rely on smartphones and tablets for public services? Citizens expect government agencies to meet them on their terms, and today that means a quality customer experience (CX) that’s digital, seamless, and unfolds on any channel, device, or platform they choose. Join us for an interactive discussion to explore how agencies can strengthen their Citizen identity and access management programs, with a focus on the four capability pillars of a modern CIAM approach.
last published: 19/Jan/22 03:35 GMT