Nageswari Vijayakumar | Principal Service Delivery Manager: Technology and Digital Platforms
Department of Government Services

Nageswari Vimal is an experienced Service Delivery and Operations leader with a strong background in managing large-scale digital platforms and critical government services. She has spent her career working at the intersection of technology, operations, and customer experience, helping organisations maintain service continuity, respond to major incidents, and deliver reliable digital services that citizens depend on every day. Drawing on frontline experience in service management, operational resilience, cloud platforms, and digital transformation, Nageswari brings practical insights into how government organisations can modernise while maintaining trust, security, and service reliability.