Michael Hopwood | Managing Director
Customer Consulting Group | Australia

Michael Hopwood, Managing Director, Customer Consulting Group

Michael Hopwood, Managing Director of Customer Consulting Group, has over 20 years’ experience in the IT Industry. Throughout his career he has worked for large multi-national organisations such as Microsoft, Sage and Telstra and founded several successful small professional service consulting firms. The majority of the time has been related to delivering Customer Relationship Management (CRM) solutions from a range of software vendors such as Microsoft, Sage, Salesforce and Zoho into many State and Federal Government departments and agencies as well as commercial organisations. His most recent venture, Customer Consulting Group, has been recognised as a leader in its space by receiving accolades for its spot in APAC CIOOutlook’s Top 10 CRM Consulting/Services Companies, as well as being an Australian Small Business Champion Finalist and Local Business Awards Finalist across multiple years.


Day 1 @ 11:50

Digitisation goes beyond a digital interface

Whilst simply changing a form from paper to digital provides a range of improvements in areas such as user experience and data quality, the real gains in efficiency are realised by streamlining the processes that relate to the data being captured. Panellists will discuss the digitisation journey they have been on and provide advice on best practise approaches.

Day 1 @ 13:50

Roundtable 02: How to engage stakeholders effectively

This roundtable will run at 13:50, 14:20 and 14:50.
  • Understanding the appropriate amount of data capture on stakeholders
  • Creating a Stakeholder Management Plan
  • Personalising interactions with Stakeholders

Day 1 @ 16:20

Deliver services that delight your stakeholders

  • Personalise interactions with effective stakeholder management
  • Increase efficiency with structured case management
  • Increase productivity with standardised workflows and business processes
last published: 19/Jan/22 03:35 GMT

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