Dustin Laidsaar | Strategic Business Consultant
Avaya

Day 1 @ 14:00

Roundtable 12: Delivering a Citizen First Experience supported by technology

This roundtable will run at 14:00, 14:30 and 15:00. Recent events have shown us that a better connected public sector is vital in effectively servicing the nation. To achieve this, we need to aim for a citizen first experience supported by technology to drive national outcomes.Why?Citizen-centric experience is not just a thought, it’s a right. Citizens want personalised answers to their queries and concerns, to be treated as equals, and gain access to services at any time, but on their time. And they don’t want to negotiate several different departments to get a resolution.Managing tough economic conditions means creating a centralised experience for the public service – one that empowers workers to deliver informed and coordinated responses with citizens at the centre.Join this discussion group, hosted by Avaya’s Dustin Laidsaar, to learn how technology is poised to transform Australia’s public sector to create a connected and collaborative workforce ready to service today’s ‘everything citizen’ at all levels of government.In addition, we will detail real-world use cases where government agencies have successfully removed operational siloes to foster inter-departmental collaboration while maintaining their wide-ranging regulatory and data protection obligations.