Dustin Laidsaar | Strategic Business Consultant

Dustin Laidsaar, Strategic Business Consultant, Avaya

With 20 years in the customer experience industry - leading contact centre operations and management across the Telecommunications, Government, Airline and Financial Services industries, Dustin is now a Strategic Business Consultant at Avaya, helping customers excel by challenging their approach with his mantra - ‘Are you solving the right problem or are you solving the problem right? Dustin has led many presentations, keynotes and transformation projects for organisations of all sizes from SMB through to the largest enterprise and Government departments across Australia & New Zealand. His wealth and depth of experience allows him to take big enterprise ideas to small businesses and the agility of small businesses to the large organisations.


Day 1 @ 14:00

Roundtable 12: Delivering a Citizen First Experience supported by technology

This roundtable will run at 14:00, 14:30 and 15:00. Recent events have shown us that a better connected public sector is vital in effectively servicing the nation. To achieve this, we need to aim for a citizen first experience supported by technology to drive national outcomes.Why?Citizen-centric experience is not just a thought, it’s a right. Citizens want personalised answers to their queries and concerns, to be treated as equals, and gain access to services at any time, but on their time. And they don’t want to negotiate several different departments to get a resolution.Managing tough economic conditions means creating a centralised experience for the public service – one that empowers workers to deliver informed and coordinated responses with citizens at the centre.Join this discussion group, hosted by Avaya’s Dustin Laidsaar, to learn how technology is poised to transform Australia’s public sector to create a connected and collaborative workforce ready to service today’s ‘everything citizen’ at all levels of government.In addition, we will detail real-world use cases where government agencies have successfully removed operational siloes to foster inter-departmental collaboration while maintaining their wide-ranging regulatory and data protection obligations.
last published: 10/May/22 11:45 GMT

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