Charles McHardie AM | Deputy CEO, Transformation Projects Group
Services Australia

Charles McHardie AM, Deputy CEO, Transformation Projects Group, Services Australia

Charles McHardie is the Deputy CEO of the Transformation Projects Groups for Services Australia. He is responsible for major projects across Services Australia  with core responsibility for significant investment in transformation programmes for Centrelink, Health, Aged Care, Veterans and myGov service offers to millions of Australians. Prior to this role he was the Deputy Secretary, Transformation and Enabling Services for the Department of Veterans’ Affairs, responsible for the digital enabled and business led transformation of services delivered to Veterans’ and their families under Veteran Centric Reform. He also previously held the position of Acting Chief Information Officer and Chief Technology Officer at the Department of Human Services. In these positions he was responsible for the delivery of ICT supporting the department’s Centrelink, Medicare and Child Support programmes, as well as managing a large portfolio of ICT projects for social services and health programmes. Charles is a highly experienced public service and military professional with more than thirty years of knowledge in managing complex operational and ICT environments. Prior to joining the Australian Public Service, Charles enjoyed a long and distinguished career in the Royal Australian Navy, retiring in April 2015 after 30 years of service alternating between ICT, Intelligence positions and operational postings. Charles was deployed three times to the Middle East in Australia’s contribution to Operations Enduring Freedom and Iraqi Freedom as well as operations in East Timor. Charles was appointed as a Member of the Order of Australia (AM) in 2011 for services to Naval Warfare and awarded a commendation for distinguished service in 2014 for his Command of Combined Task Force 150, responsible for Coalition Maritime Counter Terrorism Operations based in Bahrain. He holds a Master of Science (Information Technology) from the University of New South Wales, a Master of Systems Engineering from the University of New South Wales and a Master of Arts (Strategic Studies) from Deakin University.


Day 1 @ 11:50

Digitisation goes beyond a digital interface

Whilst simply changing a form from paper to digital provides a range of improvements in areas such as user experience and data quality, the real gains in efficiency are realised by streamlining the processes that relate to the data being captured. Panellists will discuss the digitisation journey they have been on and provide advice on best practise approaches.

Day 2 @ 13:30

Digital transformation with a focus on your customers as well as your employees

  • Implementing customer-centric technology to deliver the right service
  • A focus on the people, the process and the tools required to integrate technology across your organisation
  • Replicating your customer digital experiences for your employees in a hybrid environment
last published: 20/Oct/21 05:15 GMT

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