Andrew Meek | Director - Service Management
Atlassian

I have always been fascinated by how technology is used. From my first experiences with technology on a family dairy farm, through to working today with top private and public sector organisations across APAC. I am amazed at the many and varied ways that technology can help move us forward.

Throughout my career I have had a particular focus on Service Management, and how technology underpins the way the way that services are delivered within an organisation and to its customers. This includes technology services, including IT Service Management and IT Operations Management as well as Enterprise Service Management and Global Business Services Programs.

Working across many sectors, countries and organisations, I believe that one of the key ingredients for both innovation and transformation is learning from and building on the experience of others. This is one of my key passions, and a key part of my role leading the Service Management team for APAC at Atlassian.

Prior to joining Atlassian, I held a range of solutions leadership roles with other technology companies, as well as consulting, delivery and operations roles prior. I hold a Bachelor of Technology (Information Systems) and Master of Business Administration.

Appearances:

Day 1 @ 14:10

Roundtable #05: From IT service desk to government process management: An AI-powered path forward

This roundtable runs three times at 2:10 pm, 2:40 pm, and 3:10 pm

Navigating Post-GovERP Autonomy — How agencies can build a flexible, auditable service layer across HR, Finance, Procurement, and Security without another big-bang program, and what "small-t transformation" looks like in practice.
AI-Assisted Workflows & the Workforce Crisis — Leveraging Rovo AI agents to deflect requests, automate onboarding, and support Essential Eight compliance, turning workforce shortages into a case for intelligent automation.
Audit-Ready, Secure by Design — Meeting ANAO scrutiny and Essential Eight requirements with a traceable, IRAP PROTECTED-assessed platform built for incremental, low-risk service transformation.

Andrew Meek, Director - Service Management, Atlassian

Day 1 @ 16:25

AI ROI gap: how service teams can move beyond AI pilots

Justifying tech investments: Prove tangible returns on AI spend to auditors, budget owners, and Ministers.
Scaling team collaboration: Connect individual AI tools to broader organizational workflows to prevent project failure.
Driving measurable impact: Transition from isolated experiments to scalable, agency-wide human and AI collaboration.

Andrew Meek, Director - Service Management, Atlassian

last published: 05/Aug/26 01:05 GMT

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