Common FAQs

Is the event a physical event, in-person?
YES! We are so excited to host the event in-person in Halls 404 – 406 at Suntec Singapore. 
 
Can I register on the day of the event at Suntec Singapore?
Yes, you can. All registrations and payment have to be made online. Click here to register online. We do not accept cash / offline payment. 
 
Can I attend the event virtually or dial in? 
No. All attendees will need to be at the event physically. Conference content will not be available online. The virtual platform (powered by Swapcard app) is only available for attendees to arrange for meetings, view the Exhibitor Listing and Agenda outline. 
 
Where can I view the latest agenda?
You can still find our latest agenda here . The most up-to-date version will also feature on our event platform, Swapcard which you'll receive the logins about 3 weeks before the event. Please note, there will be no "paper agendas" at the event, so we encourage you to download the app.
 
I have registered for the event as a paid delegate but I cannot attend the in-person event due to unforeseen circumstances. What should I do? 
Please write it to therese.ledesma@terrapinn.com stating the reason for absence at Submarine Networks World 2022. Please note that your pass is non-transferable. 

Can I get a 1-day conference pass? Is there an Exhibition-Only pass?
Unfortunately, we do not provide 1-day conference pass and Exhibition-Only passes. Latest ticket pricing can be found here
 
Does the conference pass include airfare and accommodation?
The ticket does not include travel and accommodation costs. Please make the necessary arrangements. Submarine Networks World 2022’s Official Hotels can be found  here . Rooms are available on a first-come-first-served basis at the discretion of the respective hotels. 
 
Do I need to apply for a visa to Singapore? What documents do I need?
Please visit https://www.ica.gov.sg/enter-depart/entry_requirements/visa_requirements and check with your local immigration authorities for latest information. You are also strongly advised to check with your local immigration and health authorities for all travel and pandemic protocols. All overseas attendees entering Singapore also have to complete SG Arrival Card (SGAC) with Electronic Health Declaration  within three (3) days prior to the date of arrival in Singapore. Click here to get more information.
 
I need a Letter of Invitation (LOI) for my visa application. What should I do?
Please ensure you have registered for Submarine Networks World 2022 first. Once that is done, email us at customerservice.sg@terrapinn.com with your contact details. Please note we will take up to 3 working days to issue the LOI upon receiving full details. Requests for LOI will cease on 31 August 2022.
 
Will lunch / F&B be served?
Lunch is included in the conference pass for all confirmed conference delegates.
You can also explore other F&B options in Suntec Singapore https://sunteccity.com.sg/store_categories/dining . Please note you cannot bring F&B items into the Halls. 
 
Where and when can I collect my badge?
Please collect your badge from the registration desk. Registration and event opening hours can be found here.
 
What is Swapcard?
Swapcard is our official event platform app. You will receive your log-in details from 16 August 2022 onwards. Please check your mailbox for an email from hello@swapcard.com. Once you have received your details, you must download the app and login as you will need to present your QR code at registration for your badge.

The app will also give you the opportunity to make connections and network with other attendees. As there will be no paper agendas at the event, you can view it on the app; build your own personalised agenda by marking the sessions you are interested in.

Please note, you cannot attend the event or dial into any sessions virtually through the app. You will need to attend the event physically to participate in sessions.
 
How can I arrange for meetings in Swapcard?
Look for the Attendees tab in the virtual event platform and make use of the filters to see the list of attendees recommended to you for meetings.
 
Can I continue to access the virtual event platform after the event?
No.
 
How do I access the presentation slides and recordings after the event?
Session recordings and/or presentation slides will NOT be available after the event. 
 
What are the COVID-19 entrance protocols?
Please visit our Safe Event Management page here for latest information. 
 
What are the Admission Guidelines and dress code?
Click here to find out more.
 
What's the address of the venue?
Submarine Networks World 2022 will be in Halls 404 – 406 in Suntec Singapore. Click here to plan your route to Suntec Singapore.
 
Do you provide luggage storage services?
No. You can reach out to Suntec Singapore, the venue operator at https://www.evasuntec.com/49755-business-centre/342346-4-21-business-centre for their Business Centre services

GET INVOLVED AT SUBMARINE NETWORKS WORLD

 

 

TO EXHIBIT, SPONSOR OR SPEAK


Adam Ball
adam.ball@terrapinn.com

 

 

DELEGATE ENQUIRIES


Sunny Wilson
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Hairol Salim
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