Sophie Chapman | Head Of Train Services
Heathrow Express

Sophie Chapman, Head Of Train Services, Heathrow Express

Sophie started working at Eurostar in 1995 and performed many roles including Head of Stakeholder Relationships an  Head of On Board Services. She then joined Heathrow Express in 2018 as a consultant, becoming Head of Operations in Dec 2018 to Dec 2019. Since Dec 2019 Sophie is now Head of Train Services with responsibility for operations, rail contracts, fleet engineering, roll out of new fleet and depot exit.


Rail Live 2020 - 31st March @ 13:00

Managing Operational partnerships effectively to optimise services

  • Changing Heathrow Express’ operational structure to facilitate industry wide developments
  • Ensuring contracts and partnerships are effective: the lessons we have learnt through the process
  • looking after direct and contracted colleagues during periods of transition
last published: 05/Mar/20 15:15 GMT

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