Mark Langmead | Director, Compass Operations
TransLink Vancouver

Mark Langmead, Director, Compass Operations, TransLink Vancouver

Mark Langmead is Director, Compass Operations with TransLink.  He is responsible for revenue collection and the customer experience with the Compass smart card and ticket program in Vancouver BC. In this capacity, Mark developed and implemented the strategic plan to transition the organization from traditional magnetic strip fare media to smart tickets and cards. Mark is responsible for the development and implementation of long term strategic plans and the introduction of new fare products and features to increase ridership, revenue, and improve the overall customer experience. Mark is leading the introduction of Tap to Pay credit card and smartphone payments at TransLink which will begin next month.

Appearances:



Rail Live 2019 - 5th March @ 14:15

Introducing open payment on an integrated system

  • Transitioning to smart tickets
  • Introducing new payment methods
  • Integrating with other transport providers

Rail Live 2019 - 5th March @ 14:30

PANEL: What are the impacts of innovative ticketing technologies on transport and infrastructure?

  • Discuss the relevance and longevity of the smart card
  • How will the implementation of futuristic NFC, beacons, biometrics and implants affect operations and Overall strategy?
  • What are the possibilities for using blockchain in ticketing for rail?
last published: 20/Feb/19 17:35 GMT

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