Chris Tibbetts | Group Head Digital Solutions
National Express

Chris Tibbetts, Group Head Digital Solutions, National Express

Chris has worked in the rail industry for over 15 Years. Starting his career as an On Board Customer Service Manager for GNER before moving to become the Head of Business Improvement. After leaving GNER Chris worked as a Management Consultant working on Franchise Bids for Stagecoach, First Group and National Express. Chris has worked for National Express for over 5 years and was responsible for technology strategy on the Essex Thameside Bid that brought Automatic Delay Repay Compensation for delays of over 2 minutes, Personalised Performance Reports and Flexible Seasons on Smartcards. Chris has been working in his current role of Group Head of Digital Solutions for the past 18 months and in this role he has been responsible for the launch of the VUER On Board WiFi and Infotainment Solution on NX Coaches, managing the role out of NX Global Customer Feedback System and supporting mobilising the new RRX Rail Concession in Germany

Appearances:



Rail Festival Connectivity Summit Monday 13th November @ 13:30

Delivering a WIFI and infotainment solution on the UK coach network

  • Developing a resilient business plan suited to the transport industry and avoiding danger zones
  • Learn from National Express’ experience of unforeseen hurdles and the solutions now in place
  • Optimising the ancillary benefits of passenger experience and previously unreachable data

Rail Festival Connectivity Summit Monday 13th November @ 16:15

Uncovering the how rail can overcome optimising connectivity & on-board services for rail

  • Understanding your customers and the real opportunities to improve experiences and increase retention
  • Developing a clear business need to implement connectivity and provide other services: convincing your board
  • What I wish I had known earlier… key take away’s from our experiences and hear about our future plans

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