Agenda

Dubai, 14 - 15 October 2019

Schedule

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Oct 1409:00
Conference pass

Opening Address reserved for H.E. Mohammed Ahli, Director General, Dubai Civil Aviation Authority, United Arab Emirates

Keynotes
Mohammed Abdullah Ahli, Director General, Dubai Civil Aviation Authority
Oct 1409:05
Conference pass

Keynote: Looking to the future: where next for the global aviation industry?

Keynotes
  • Taking perspective on the future of the aviation industry
  • Discussing top line trends with the ability to disrupt and revolutionise: o Game changing tech: AI, machine learning, automation, AR, VR… o Geopolitical factors: the Eastward shifting industry o The ever-evolving consumer base o Market volatility: fluctuating oil prices
  • Taking advantage of untapped consumer markets with innovative technology offerings
  • Embracing a retailer’s attitude to boost profits
Tim Clark, President, Emirates
Oct 1409:55
Conference pass

Fireside chat: Sustaining growth: what’s on the horizon?

Keynotes
Interviewee: Adel Abdulla Ali, Chief Executive Officer and Executive Director, Air Arabia
Interviewer: John Strickland, Managing Director, JLS Consulting
Oct 1410:30
Conference pass

Keynote panel: Optimising the journey from curb-side to destination with airport innovation

Keynotes
  • Creating a hub that offers passengers an immersive experience beyond runways and terminals
  • Discussing the importance of building independent economic growth and diversifying revenue streams
  • Incorporating automation, robotics and biometrics to remove common airport pain points
  • Innovatively collecting data at all touch points to draw deep insights and build actionable outcomes
Moderator: John Strickland, Managing Director, JLS Consulting
Aimen Al Hosni, Chief Executive Officer, Oman Airports
Oct 1411:40
Conference pass

Keynote panel: Keeping pace with the connected traveller of tomorrow

Keynotes
  • Meeting the tech-savvy customer’s increasingly high expectations
  • Delivering a highly personalised experience from curb-side to arrivals
  • Adapting your business strategy to reach a continuously evolving consumer base
  • Reaching new customers with innovative tech advances
  • Seamlessly offering passengers an A-Z of purchases across multiple channels
  • Discussing the key future differentiators needed in an increasingly competitive marketplace
Moderator: John Strickland, Managing Director, JLS Consulting
Rohit Ramachandran, Chief Executive Officer, Jazeera Airways Company Ksc
Con Korfiatis, Chief Executive Officer, flyadeal
Stefan Pichler, Chief Executive Officer, ROYAL JORDANIAN AIRLINES
Oct 1412:25
Conference pass

Panel: Taking perspective on LCC competition

Keynotes
  • Predicting the likelihood of airline consolidation and the key outcomes
  • Can the LCC marketplace expect continued growth?
  • Analysing the structural strategies needed to remain competitive in a growing market place
  • Can LCCs really protect against fluctuating costs by reducing their fixed costs?
Moderator: John Strickland, Managing Director, JLS Consulting
Mohamed Ahmed, Chief Executive Officer, SalamAir
Sudeep Ghai, Chief Customer And Commercial Officer, flyadeal
Patee Sarasin, Former Chief Executive Officer And Vice Chairman, Nok Airlines
Oct 1413:10
Conference pass

Presentation: Travel Technology Vision 2019: A Post-digital Trip of a Lifetime

Keynotes
Oct 1414:28
Conference pass

BUSINESS MODELS

WORLD LOW COST AIRLINES CONGRESS - location Gate A
Host: John Strickland, Managing Director, JLS Consulting
Oct 1414:30
Conference pass

Presentation: Blurred lines: what’s the LCC differentiator?

WORLD LOW COST AIRLINES CONGRESS - location Gate A
  • As LCCs adopt FSC characteristics and vice versa, can a pure play LCC still be defined?
  • Efficiently adapting business models between established vs emerging markets
  • Finding savings on the ground rather than in the air
  • Attracting and retaining customers in an increasingly crowded marketplace
  • Walking the thin line between low price and low value
Oct 1414:30
Conference pass

Presentation: Moving from legacy to cloud PSS: challenges vs opportunities

EXPERIENCE
Kashif Rehman Rana, Chief Systems Officer, Pakistan International Airlines
Oct 1414:30
Conference pass

Panel: The personal experience curator

TRAVEL TECH - location Gate C
  • Capitalising on the rise of experiential travel
  • Offering tailor-built experiences that immerse travelers in local culture
  • Promoting personalised experience capabilities across multiple distribution channels
  • Building well suited activity-based products into your mainstream product shelf
  • Creating complete packages that meet individual expectations
Moderator: Nabil El-Shafeay, Founder And Chief Executive Officer, Visit & Go
Bassam Zakaria, General Manager, Dusit International
Samir Hamadeh, General Manager, Alpha Tours
Matthew Sliedrecht, Director - Marketing, Cleartrip
Oct 1414:55
Conference pass

Presentation: In it for the long haul?

WORLD LOW COST AIRLINES CONGRESS - location Gate A
  • Stimulating LCLH market appetite through supply-led demand
  • Finding potential in FSC monopolised regions
  • Protecting against fluctuating variable costs with further reduced fixed costs
  • Emerging alternative models: low cost medium haul
  • Can LCLH provide sustained profitability?
  • Exploring the impact of NEO equipment on the long haul low cost market,
  • What are the key reasons behind LCLH failures to date? Will anything change?
Andrew Pyne, Chief Executive Officer, Tus Airways
Oct 1414:55
Conference pass

Presentation: Transitioning travel to the millennial market

TRAVEL TECH - location Gate C
Oct 1415:10
Conference pass

Presentation: Machine learning potential

TRAVEL TECH - location Gate C
  • Upending existing systems with machine learning innovation
  • Empowering personalisation capabilities at scale
  • Presenting customers with the information most relevant to them
  • Optimising the number of clicks it takes a customer to get where they want
  • Isolating key customer feedback with natural language processing and ML to generate insightful suggestions
  • Predicting potential needs by studying aggregated and anonymized bookings
Sanjay Sharma, Head Of Information Technology, Jumeirah Group
Oct 1415:20
Conference pass

Presentation: How fraud can impact both your revenue and your commercial strategy

WORLD LOW COST AIRLINES CONGRESS - location Gate A
  • Current trends in airline travel fraud
  • How poor fraud management strategies are impacting your revenue generation and strategy
  • How the dynamic nature of fraud cannot be managed effectively with legacy rules-based solutions
Oct 1415:40
Conference pass

Presentation: Breaking the aviation mould

WORLD LOW COST AIRLINES CONGRESS - location Gate A
  • Disrupting traditional airline pricing models
  • Uncovering the role virtual interlining tech has played in reforming traditional air travel
  • Creating a true multi-modal travel platform with innovative technologies
Oct 1415:40
Conference pass

Panel: Creating engagement with the connected traveller of today

TRAVEL TECH - location Gate C
  • Viewing mobile devices as the ultimate millennial travel companion
  • Providing ongoing travel support to users throughout the duration of their vacation
  • Delivering timely and relevant updates to boost experience
  • Introducing tailored alerts to effectively support and sell whilst on the move
  • Fostering loyalty through effective multichannel communication
Mamoun Hmidan, Managing Director Of Mena And India, Wego
Oct 1416:00
Conference pass

Presentation: Building a brand with authentic story telling

EXPERIENCE
  • Conveying what your brand stands for through relatable stories
  • Leveraging unique local strengths to form emotional bonds
  • Lending authenticity to a campaign by giving a customer bragging rights
  • Promoting core brand messaging through an easily accessible platform
  • Recognising the branding power of employees
Ahmed Sultan, Former Deputy Chief Executive Officer And Head Of Bilateral Agreement, FLYNAS
Oct 1416:00
Conference pass

Presentation: Providing the ultimate omnichannel CX

TRAVEL TECH - location Gate C
  • Allowing a conversation to hop from social media to mobile to phone without any disruption
  • Creating a consistent buying journey across all customer touchpoints
  • Maintaining valuable interaction history and context when users switch channels
  • Developing an omnichannel strategy for all consumer communication
  • Preparing for new channel advances: are you ready for voice searching?
Bechir Omran, HolidayMe.com
Oct 1416:20
Conference pass

Presentation: Connecting the dots: tech, operations and planning

WORLD LOW COST AIRLINES CONGRESS - location Gate A
  • Evaluating the actionable benefits generated by IoT feedback
  • Qualifying the correct data to create a beneficial network of devices
  • Curating a self-driving loop with architecture enabling data + decision = action
  • Turning operational asset costs into drivers of incremental revenue with IoT
Manoj Kumar, Expert-Aaib,Licensed Engineer, SpiceJet
Oct 1416:40
Conference pass

Startup pitch-off 2019

Keynotes
Join us as two new travel start-ups deliver short, snappy pitches to our seasoned industry judges in return for honest feedback.First pitch: Valeriy Bespalov, BDD, Road.TravelSecond pitch: Philipp Fleck, CTO, AR4 GmbH

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Oct 1509:29
Conference pass

NAVIGATING THE SKIES

Keynotes
Host: John Strickland, Managing Director, JLS Consulting
Oct 1509:30
Conference pass

Keynote interview: Standing on our own

Keynotes
  • Working, following and strategising under one common regulatory framework
  • Facilitating positive change in Africa’s aviation industry – looking to partnerships and connectivity
  • Exploring the opportunity and reach of new routes and destinations
  • Preparing for growth and aligning infrastructure requirements
  • Committing to SAATM, African Union’s Africa 2063 and pan-African integration and intra-continent development
  • Competing vs collaborating with local, western and worldwide airlines
Moderator: John Strickland, Managing Director, JLS Consulting
Remco Althuis, Chief Executive Officer, Air Seychelles Limited
Oct 1510:15
Conference pass

Fireside chat: Developing a future-fit strategy

Keynotes
John Strickland, Managing Director, JLS Consulting
Oct 1511:45
Conference pass

Panel: New frontiers

WORLD LOW COST AIRLINES CONGRESS - location Gate A
  • Identifying emerging markets with a fast-rising demand for air traffic
  • Shifting geographical focus to match changing economic events
  • Increasing and harmonizing oversight standards
  • Comparing volatility risk against aviation demand; is the move worth it?
  • Looking towards the future of the MEASA region
Moderator: John Strickland, Managing Director, JLS Consulting
Aaron Munetsi, Regional General Manager - Middle East And Africa, South African Airways
Clayton Begido, Assistant Director Network Planning, Kuwait Airways
Oct 1511:45
Conference pass

Panel: Disrupting the norm with the sharing economy

TRAVEL TECH - location Gate C
  • Adopting alternative travel, accommodation and activity products into your customer facing shelf
  • Leveraging existing data to capitalize on the new norm of sharing
  • Applying more sophisticated revenue management techniques to create a level playing field
  • Utilising collected info from flight and lodging stacks to mike price appropriate offerings
  • Evaluating the role of GDSs alternative offerings adoption in keeping pace with the sharing economy
Laurent Voivenel, Senior Vice President, Swiss-Belhotel International
Oct 1511:45
Conference pass

Presentation: Boosting revenue and passenger experience with predictive AI

AIRXPERIENCE - location Gate B
  • Assisting with overbooking issues through accurately predicated flight capacity
  • Observing external market forces to determine profit-protecting flight prices
  • Predicting personal patterns to effectively cross and upsell
  • Improving fleet-management through predictive maintenance
  • Foreseeing the knock-on effects of travel disruptions to update passengers in real time
Jassim Haji, President, Aviation Artificial Intelligence Society
Oct 1512:15
Conference pass

Presentation: The rise of the micro-trip

TRAVEL TECH - location Gate C
  • Assessing the impact of flight route expansion and increased mobility on spontaneous travel
  • Squeezing more into shorter time frames with curated travel itineraries
  • Offering a bespoke experience to create a rewarding, tailored experience
  • Recommending products in both final and stop-over destinations as travelers begin to build them into their itineraries
Tricia Warwick, Director, VisitBritain
Oct 1512:15
Conference pass

Panel: Cutting through the confusion

AIRXPERIENCE - location Gate B
  • Clearly demonstrating the value of your loyalty program
  • Giving users a clear program understanding to improve general satisfaction
  • Recognising and acting on preferences to drive engagement
  • Driving loyalty app utilisation
Abdullah Ucuncu, Specialist Sales - Middle East And Cyprus, TURKISH AIRLINES
Oct 1512:20
Conference pass

Presentation: How analytics are transforming workforce planning and crew engagment

WORLD LOW COST AIRLINES CONGRESS - location Gate A
  • Striving to cater to the yearly growth in passenger capacity
  • Uncovering the potential of the significantly underpenetrated Indian market
  • Securing finance to navigate through the current headwinds and create long-term growth
  • Weighing up the likelihood of key player consolidation
Oct 1512:35
Conference pass

Roundtables

Keynotes
1. How analytics are transforming workforce planning and crew engagement
2. Assessing the likelihood of regional airline consolidation
3. How will Brexit impact the aviation industry?
Ajai Jayathilakan, Acadamic, Modern College of Business
Oct 1514:30
Conference pass

Panel: Discussing the distribution disrupting trends

TRAVEL TECH - location Gate C
  • Maintaining ownership of the customer relationship whilst working with distribution partners
  • Addressing brand dilution through distribution partnerships
  • Analysing the potential impact of blockchain on traditional distribution systems
  • Understanding the likely effects of the NDC revolution
Oct 1514:30
Conference pass

Panel: Nurturing the airline-airport relationship

AIRPORT T.EX - location Gate A
  • Optimising the working airport-airline relationship dynamic
  • Discussing the importance of improved relationships to manage expected passenger growth
  • Co-dependently designing the passenger journey for increased efficiency
  • Disrupting traditional working interactions with advanced tech
Manish Sinha, Chief Operating Officer, Hyderabad International Airport
Khalil Lamrabet, Senior Vice President - Aviation Development, Abu Dhabi Airport Company
Oct 1514:50
Conference pass

Presentation: Becoming a true travel retailer

TRAVEL TECH - location Gate C
  • Extending your merchandising reach to connect with customers:- at the right time- with the right offer- on any device and through any channel
  • Guaranteeing consistency across direct and indirect channels with innovative end-to-end booking and servicing flows
  • Presenting relevant, personalised offers to customers in a sleek, simplistic manner across multiple channels
  • Leveraging tech NDC capabilities to optimise indirect channel touch pointsReserved for sponsor
Oct 1514:50
Conference pass

Presentation: The changing ancillary frontier

TRAVEL TECH - location Gate C
  • Considering the role of ancillary distribution as complete experience expectations evolve
  • Commercialising new ancillary offerings through online distribution
  • Understanding the potential opportunity for B2B ancillary solution providers
  • Facing the tech challenges impacting a seamless transition
Sherif Omar, Director, Global Distribution (Dubai), Shangri-la
Oct 1515:10
Conference pass

Presentation: Airport capacity: preparing for growth

AIRPORT T.EX - location Gate A
  • Handling increasing passenger volume with digital uptake
  • Incorporating virtual modelling and simulation to better allocate resources
  • Leveraging big data analytics to optimise passenger flow with effective decision making
  • Transitioning from pilot-schemes to full implementation with minimal disruption
  • Maintaining business continuity throughout growth
  • Justifying spend to save with operation resilience, adaptability and agility
Nick Jones, Head Of Forecasting And Customer Insight, Dubai Airports
Oct 1515:10
Conference pass

Presentation: The airport of the future

AIRPORT T.EX - location Gate A
  • Diversifying airport processes to provide optimal convenience
  • Providing flexibility for operational functions with savvy airport design
  • Automating airport walk through to minimise checkpoints
  • Assessing the immediate reality of biometric use
  • Incorporating self-service functionality wherever possible
Carl Wescott, Serial Entrepreneur, Airlift
Oct 1515:30
Conference pass

Presentation: Bridging the skills gap

AIRPORT T.EX - location Gate A
  • Ensuring the demand for digitised workers doesn’t outpace demand
  • Defining an organisational structure fit for the future
  • Treating your workforce as consumers: the future of HR?
  • Educating leaders to drive reskilling efforts
Oct 1515:50
Conference pass

Presentation: People make the difference

AIRPORT T.EX - location Gate A
  • Recognising the un-ignorable link between employee experience & customer experience
  • Investing in employee experience to generate a higher ROI
  • Giving employees the freedom to go the extra-mile
  • Fostering a spirit of collaboration that extends to customers
  • Rewarding employees to boost your long-term profits
Oct 1516:10
Conference pass

Presentation: Is your training future fit?

AIRPORT T.EX - location Gate A
  • Creating an effective training and development program
  • Keeping staff at the heart of your digital strategy
  • Transplanting digital concepts into people’s day to day roles.
last published: 15/Oct/19 13:11 GMT
 

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