Agenda

Dubai, 14 - 15 October 2019

Schedule

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Oct 1409:05
Conference pass

Keynote: Looking to the future: where next for the global aviation industry?

Keynotes
  • Taking perspective on the future of the aviation industry
  • Discussing top line trends with the ability to disrupt and revolutionise: o Game changing tech: AI, machine learning, automation, AR, VR… o Geopolitical factors: the Eastward shifting industry o The ever-evolving consumer base o Market volatility: fluctuating oil prices
  • Taking advantage of untapped consumer markets with innovative technology offerings
  • Embracing a retailer’s attitude to boost profits
Tim Clark, President, Emirates
Oct 1409:45
Conference pass

Keynote panel: Optimising the journey from curb-side to destination with airport innovation

Keynotes
  • Creating a hub that offers passengers an immersive experience beyond runways and terminals
  • Discussing the importance of building independent economic growth and diversifying revenue streams
  • Incorporating automation, robotics and biometrics to remove common airport pain points
  • Innovatively collecting data at all touch points to draw deep insights and build actionable outcomes
Oct 1410:15
Conference pass

Keynote panel: Keeping pace with the connected traveller of tomorrow

Keynotes
  • Meeting the tech-savvy customer’s increasingly high expectations
  • Delivering a highly personalised experience from curb-side to arrivals
  • Adapting your business strategy to reach a continuously evolving consumer base
  • Reaching new customers with innovative tech advances
  • Seamlessly offering passengers an A-Z of purchases across multiple channels
  • Discussing the key future differentiators needed in an increasingly competitive marketplace
Stefan Pichler, Chief Executive Officer, Royal Jordanian
Oct 1410:40
Conference pass

Keynote: Connecting passenger experience with ancillary revenue

Keynotes
  • Building a consistent passenger relationship that doesn’t begin and end in the airport
  • Leveraging bundling options as a key competitive differentiator
  • Capitalising on an abundance of touchpoints to actively engage passengers throughout their journey
  • Showcasing tailor-picked merchandise to boost on-board buying
  • Presenting personalised offers at check-in to drive upgrade conversionsReserved for sponsor
Oct 1411:20
Conference pass

Panel: Taking perspective on LCC competition

WORLD LOW COST AIRLINES CONGRESS
  • Predicting the likelihood of airline consolidation and the key outcomes
  • Can the LCC marketplace expect continued growth?
  • Analysing the structural strategies needed to remain competitive in a growing market place
  • Can LCCs really protect against fluctuating costs by reducing their fixed costs?
Oct 1411:20
Conference pass

Panel: End-to-end customer focus: Passenger centric culture with companywide initiatives

IFEC
  • Strategically structuring data pools to allow for actionable customer insights
  • Taking ownership of customer touchpoints and pinpointing breakpoints
  • Distributing customer focused strategies geographically
  • Intelligently targeting passengers before, during and after their journey
Oct 1411:20
Conference pass

Panel: The social media hype: what’s in it for you?

AVIATION MARKETING
  • Leveraging social media as an R&D lab for customer centric innovation
  • Effectively utilising the cost-free mass volume of customer feedback
  • Shifting towards private messaging and considering the impact on transparency
  • Matching speed of resolution with increasing customer expectations
  • Breeding loyalty with a personalised response
  • Automating social media strategies for increased functionality
Oct 1411:20
Conference pass

Panel: The personal experience curator

TRAVEL TECH
  • Capitalising on the rise of experiential travel
  • Offering tailor-built experiences that immerse travelers in local culture
  • Promoting personalised experience capabilities across multiple distribution channels
  • Building well suited activity-based products into your mainstream product shelf
  • Creating complete packages that meet individual expectations
Oct 1411:40
Conference pass

Presentation: Blurred lines: what’s the LCC differentiator?

WORLD LOW COST AIRLINES CONGRESS
  • As LCCs adopt FSC characteristics and vice versa, can a pure play LCC still be defined?
  • Efficiently adapting business models between established vs emerging markets
  • Finding savings on the ground rather than in the air
  • Attracting and retaining customers in an increasingly crowded marketplace
  • Walking the thin line between low price and low value
Oct 1411:40
Conference pass

Presentation: Up in the air centricity

IFEC
  • Curating an on board digitised passenger experience
  • Specifying key customer satisfaction drivers
  • Tailoring payment options to routes and regions
  • Leveraging back seat displays to personally upsell in real time to your captive audience
  • Viewing on-board connectivity as an open door to passenger engagement
  • Integrating BYOD strategies into centricity focus
Oct 1411:40
Conference pass

Presentation: Building a brand with authentic story telling

AVIATION MARKETING
  • Conveying what your brand stands for through relatable stories
  • Leveraging unique local strengths to form emotional bonds
  • Lending authenticity to a campaign by giving a customer bragging rights
  • Promoting core brand messaging through an easily accessible platform
  • Recognising the branding power of employees
Oct 1411:40
Conference pass

Presentation: Hyperpersonalising your offerings

TRAVEL TECH
  • Meeting the personalisation promises from the past decade: what’s the hold-up?
  • Developing a homepage which is a personalized feed of information
  • Merging planning and discovery to create an elevated personal experience
  • Empowering consumers to create tailored travel plans with ease and efficiency
  • Evaluating the disruptive tech with the ability to revolutionise personalisation
Oct 1412:00
Conference pass

Presentation: In it for the long haul?

WORLD LOW COST AIRLINES CONGRESS
  • Stimulating LCLH market appetite through supply-led demand
  • Finding potential in FSC monopolised regions
  • Taking advantage of the routes too thin for FSCs
  • Protecting against fluctuating variable costs with further reduced fixed costs
  • Emerging alternative models: low cost medium haul
  • Can LCLH provide sustained profitability?
Oct 1412:00
Conference pass

Presentation: Delivering on centricity promises from booking to boarding

IFEC
  • Converging digital channels with airport facilities to enrich the journey
  • Combining stored intelligence data to provide real-time customer updates
  • Proactively serving passengers throughout their journey via multiple channels e.g. mobile, app, desktop, social…
  • Delivering time-sensitive notifications in the user’s channel of choice
Oct 1412:00
Conference pass

Presentation: Ensuring your marketing strategy is future fit

AVIATION MARKETING
  • Rethinking design, execution and measurement for the digitised market
  • Creating a channel agnostic marketing approach
  • Integrating campaigns across all verticals to create a holistic experience
  • Ensuring you have strong cross-channel teams in place
Oct 1412:00
Conference pass

Presentation: Merging social and personalisation capabilities

TRAVEL TECH
  • Connecting the crowd in a social and personal manner with innovative tech
  • Leveraging social assistive tools to boost the customer experience
  • Drawing a line between personalisation and privacy violation across messaging platforms
  • Bringing in content from various sources
  • Building personalised social media posts into your marketing strategy
  • Valuing the importance of consumer reviews
Oct 1412:10
Conference pass

Presentation: Supporting scale

WORLD LOW COST AIRLINES CONGRESS
  • Implementing effective cloud-based solutions to handle scaling volume
  • Empowering invaluable feedback to improve profit margin and support CX
  • Facilitating accurate real-time responses with cloud tech
  • Considering commercial complexities, drivers and technical capabilities

    Reserved for sponsor
Oct 1412:10
Conference pass

Presentation: Taking experience to new heights with mobile

IFEC
  • Catering for the mass of passengers with mobile-first habits
  • Ensuring mobile optimisation is a key focus for ultimate customer convenience
  • Understanding how mobile use is rewiring consumer transaction habits
  • Evaluating the impact of mobile on workflows and back-end systemsReserved for sponsor
Oct 1412:10
Conference pass

Presentation: Conversion 101

AVIATION MARKETING
  • Optimising conversion rates without design space limits
  • Incorporating automatic CRO systems for drastically enhanced CRO
  • Increasing testing capabilities whilst saving time and reducing costs
  • Freeing staff time to invest in more bottom-line focused tasksReserved for sponsor
Oct 1412:10
Conference pass

Presentation: Delivering personalisation with tech transparency

TRAVEL TECH
  • Providing consistent, cross-channel personalised travel offerings
  • Safeguarding against your offerings being skewed to a restrictive audience
  • Ensuring your solutions will allow you to keep pace through NDC-enabled capabilities
  • Utilising tech that allows you to deliver a fully customizable travel experienceReserved for sponsor
Oct 1412:20
Conference pass

Roundtables

Keynotes
1. Recognising changing sector definitions
10. Insta-holidays: is this really driving the travel industry?
2. Boosting internal AI adoption
3. How will Brexit impact the aviation industry?
4. Case study: the ‘Netflix’ experience
5. Making sense of your data with machine learning
6. Utilising VR and AR for crew engagement
7. Exploring the possibilities of on board virtual reality
8. Analysing the best way to drive awareness and usage of new IFEC solutions
9. Assessing the need for greater collaboration across the travel industry
Oct 1414:20
Conference pass

Panel: The connectivity evolution

IFEC
  • Meeting the growing wi-fi expectations of consumers
  • Considering the impact of improved connectivity on existing IFE seatback platforms
  • Harnessing connectivity upgrades as a bridge to more ancillary revenue streams
  • Evaluating if near-fi solutions will become the expected bare minimum
  • Will connectivity installation negate future IFE investment?
Oct 1414:20
Conference pass

Panel: Delivering a next level experience with AI

TRAVEL TECH
  • Separating the tech gimmicks from the tech gamechangers
  • Developing sophisticated AI strategies to save time and money
  • Providing a next gen multi-channel customer service that fosters loyalty
  • Creating actionable insights from big data collection and interpretation
  • Facing the challenges of AI integration
  • Staying ahead of the curve: where to look next?
Oct 1414:20
Conference pass

Panel: A retailer’s mindset

AIR RETAIL AND PAYMENTS
  • Adopting a retailer’s mindset
  • Capitalising on captive audiences with effectively applied customer intelligence
  • Taking advantage of the inexpensive logistics of airport and in-flight retail
  • Using pre-flight touchpoints to create retail excitement and manage expectations
  • Delivering a multi-channel retail approach backed by a solid organisational structure
  • Viewing airports as an upmarket shopping destination
Oct 1414:20
Conference pass

Panel: Data: the new oil

AVIATION IT SHOW
  • Exploiting big data use to dramatically increase customer service levels
  • Widening the scope of data collection to better understand customer needs and expectations
  • Equipping customer-facing employees with effective data access for real-time value
  • Optimising individual customer interactions with innovative tech
  • Continuously building consumer trust around data use and ownership
Oct 1414:40
Conference pass

Presentation: IFEC upgraded

IFEC
  • Utilising embedded IFEC plus connected PEDs as a competitive differentiator
  • Effectively harnessing big data to open wider IFEC ancillary streams
  • Building bespoke passenger solutions with real-time accessibility
  • Targeting key demographics known for high spending ability with tailored content
  • Considering the integration of AR and VR
Oct 1414:40
Conference pass

Presentation: Chatbots: the new travel agents?

TRAVEL TECH
  • Utilising chatbots across social media and messaging platforms
  • Facilitating a personalised, gratifying and seamless travel experience
  • Enhancing the online travel experience with 24/7 rapid availability
  • Enabling search functions and booking capabilities for a highly efficient service
  • Continuously learning and improving all future interactions
Oct 1414:40
Conference pass

Presentation: Revamping inflight retail

AIR RETAIL AND PAYMENTS
  • Improving your inflight retail offerings with advanced connectivity
  • Seamlessly converting seat back displays into extensive sales platforms
  • Digitising products to give passengers the chance to examine before they buy
  • Applying tech to create smarter inventory management systems and reduce dead weight
  • Evaluating the viability of browse before you fly and home delivery models
Oct 1414:40
Conference pass

Presentation: Advanced analytics

AVIATION IT SHOW
  • Developing an all-inclusive view of your data landscape to draw meaningful, timely conclusions
  • Prescriptive analytics: where future outcomes meet human decision-making
  • Turning to machine learning algorithms to enhance data quality anomaly detection
  • Mining data from distribution for advanced cross-selling
  • Tracking the effectiveness of offers throughout the whole value chain
Oct 1415:00
Conference pass

Presentation: Is VR the future of IFE?

IFEC
  • Is virtual reality incorporation into IFE offerings a tangible reality?
  • Immersing passengers in 360 degrees of entertainment
  • Offering an entertainment experience that defies physical constraints
  • Considering the challenges facing mainstream VR adoption
Oct 1415:00
Conference pass

Presentation: Machine learning potential

TRAVEL TECH
  • Upending existing systems with machine learning innovation
  • Empowering personalisation capabilities at scale
  • Presenting customers with the information most relevant to them
  • Optimising the number of clicks it takes a customer to get where they want
  • Isolating key customer feedback with natural language processing and ML to generate insightful suggestions
  • Predicting potential needs by studying aggregated and anonymized bookings
Oct 1415:00
Conference pass

Presentation: Personalising seamless payments

AIR RETAIL AND PAYMENTS
  • Offering a wide range of viable payment options
  • Understanding the payment types expected by different demographics
  • Tailoring your payment offerings to suit specific route geographies
  • Integrating Apple Pay, Samsung Pay and Android Pay into your omnichannel payments platform
  • Streamlining your loyalty process and including it with payments
Oct 1415:00
Conference pass

Presentation: Building trust with transparency

AVIATION IT SHOW
  • Combining accuracy with affordability for industry-wide transparency
  • Capturing the necessary data whilst holding personal privacy in high regard
  • Giving passengers personal control over their data
  • Assessing the continuing impact of GDPR
Oct 1415:20
Conference pass

Presentation: Too much choice? Choosing an IFEC solution wisely

IFEC
  • Switching towards an unconventional, shorter outlook when considering IFEC investments
  • Considering the physical logistics of equipping aircraft with the expected tech
  • Choosing solutions that can evolve as expectations shift
  • Ensuring personalisation is the prominent factor in the decision-making processReserved for sponsor
Oct 1415:20
Conference pass

Presentation: Taking automation to the next level

TRAVEL TECH
  • Leveraging digital technology to add a human touch
  • Pioneering the use of automated chatbots to boost customer service
  • Delivering an enhanced experience through increased ease and efficiency
  • Applying automation strategies to solve genuine pain points:- Travel ERP solutions- Digital process management- Machine learningReserved for sponsor
Oct 1415:20
Conference pass

Presentation: Uniting payments + retail

AIR RETAIL AND PAYMENTS
  • Giving your customers the option to pay the way they want to pay
  • Maximising both payment efficiency and visibility
  • Capitalising on the simplicity of one platform
  • Incorporating a payment system with high growth potentialReserved for sponsor
Oct 1415:20
Conference pass

Presentation: Protecting your data

AVIATION IT SHOW
  • Implementing concrete cyber prevention and management strategies
  • Securing your extended enterprise data (IoT, cloud…)
  • Building a comprehensive portfolio of integrated cybersecurity solutions
  • Choosing a data protection solution that can keep pace with the continuously evolving cyberthreatsReserved for sponsor
Oct 1415:30
Conference pass

Panel: Creating engagement with the connected traveller of today

TRAVEL TECH
  • Viewing mobile devices as the ultimate millennial travel companion
  • Providing ongoing travel support to users throughout the duration of their vacation
  • Delivering timely and relevant updates to boost experience
  • Introducing tailored alerts to effectively support and sell whilst on the move
  • Fostering loyalty through effective multichannel communication
Mamoun Hmidan, Managing Director Of Mena And India, Wego
Oct 1415:30
Conference pass

Panel: Maximising margins with mobile

AVIATION IT SHOW
  • Prioritising mobile to grow commercial potential
  • Utilising mobile for direct passenger interaction throughout the whole customer journey
  • Evaluating the ROI on apps vs mobile optimized sites
  • Capitalising on the increasing influence of mobile as an enabling revenue tool
Oct 1415:30
Conference pass

Presentation: Enhancing the passenger experience with AI

AIVIATION
  • Creating a compelling visual passenger experience
  • Demonstrating new products in a realistic manner
  • Exploring the potential of VR headsets with IFE systems
  • Upselling premium classes with virtual tours of higher classes
  • Allowing nervous passenger to escape into an alternative reality
Oct 1415:30
Conference pass

Panel: A seamless walkthrough

AIRPORT T.EX
  • Eliminating the friction associated with security checkpoints
  • Integrating blockchain and biometrics to create secure gateless borders
  • Envisaging the future of digital passports as a self-sovereign digital ID
  • Verifying consistency across all stakeholders
Oct 1415:50
Conference pass

Presentation: Providing the ultimate omnichannel CX

TRAVEL TECH
  • Allowing a conversation to hop from social media to mobile to phone without any disruption
  • Creating a consistent buying journey across all customer touchpoints
  • Maintaining valuable interaction history and context when users switch channels
  • Developing an omnichannel strategy for all consumer communication
  • Preparing for new channel advances: are you ready for voice searching?
Oct 1415:50
Conference pass

Presentation: The importance of mobile strategy for airport growth

AVIATION IT SHOW
  • Recognising the potential role of mobile in supporting scaling airport operations
  • Commiting budget to introduce mobile innovation to deliver a seamless passenger experience
  • Optimising wayfinding solutions through mobile
  • Delivering real-time notifications to minimise passenger pain-points
  • Understanding the potential of mobile to support increased employee responsiveness
Oct 1415:50
Conference pass

Presentation: Smart seating

AIVIATION
  • Powering the rise of premium economy with AI innovation
  • Evaluating the viability of self-learning seats for maximum comfort
  • Analysing adjustments made during flight to improve service timing
  • Increasing the use of optical and motion sensors
Oct 1415:50
Conference pass

Presentation: Wayfinding 2.0

AIRPORT T.EX
  • Creating a customer centric information and wayfinding system from the arrivals kerb to the departure gate
  • Delivering a highly distinctive and consistent wayfinding system with a unique personality
  • Improving customer service and cost effectiveness
  • Enabling digitised information screens to be continuously updated with real-time information
Oct 1416:10
Conference pass

Presentation: Mobile optimisation

TRAVEL TECH
  • Creating a seamless travel booking experience across all mobile channels
  • Integrating mobile booking systems for transportation, accommodation and tours
  • Adopting a mobile-first approach to future development
  • Recognising your mobile strategy extends beyond a translated desktop experience
  • Weighing the advantages of mobile optimized sites vs dedicated apps
  • Boosting usability on mobile to drive increased conversion
Oct 1416:10
Conference pass

Presentation: The cloud: no longer a luxury but a necessity

AVIATION IT SHOW
  • Viewing cloud use as an essential business driver
  • Making a foundational shift to build/rebuild a cloud-based IT structure
  • Scaling operational efficiencies and customer service efforts with cloud support
  • Leveraging the cloud ecosystem for seamless connectivity between front and back systems
Oct 1416:10
Conference pass

Presentation: Connecting the dots: tech, operations and planning

AIVIATION
  • Evaluating the actionable benefits generated by IoT feedback
  • Qualifying the correct data to create a beneficial network of devices
  • Curating a self-driving loop with architecture enabling data + decision = action
  • Turning operational asset costs into drivers of incremental revenue with IoT
Oct 1416:10
Conference pass

Presentation: Blockchain and baggage

AIRPORT T.EX
  • Improving baggage and cargo tracking
  • Giving full transparency throughout the transfer process
  • Tying in smart contract to automate lost baggage reconciliation
  • Managing increased passenger baggage flow
Oct 1416:30
Conference pass

Presentation: A true app advantage?

TRAVEL TECH
  • Facilitating booking and reservation procedures with efficient apps
  • Combing apps with IoT for innovative experiences
  • Tying in beacon technology to boost promotional messaging penetration
  • Enhancing real world environments with VR and smart phone app linksReserved for sponsor
Oct 1416:30
Conference pass

Presentation: Increasing reliability with cloud incorporation

AVIATION IT SHOW
  • Scaling securely alongside industry growth
  • Adopting cloud use to avoid costly infrastructure rebuilds
  • Developing reliable safeguards and backup processes
  • Minimising downtime and optimising operational efficiencyReserved for sponsor
Oct 1416:30
Conference pass

Presentation: Boosting mobility with wearable tech

AIVIATION
  • Reviewing the disruptive industry benefits of wearable tech
  • Evolving user interfaces and commands to effectively apply wearable technology capabilities
  • Adapting to wearable connectivity: providing real time information, real time language translation and enhanced brand engagement
  • Understanding the efficiencies wearable tech offers to crewReserved for sponsor
Oct 1416:30
Conference pass

Presentation: Advancing the wider passenger journey with automation

AIRPORT T.EX
  • Improving customer experience by cutting wait times at baggage reclaim
  • Speeding up the check in process
  • Reducing lost baggage incidents
  • Implementing autonomous baggage tagsReserved for sponsor
Oct 1416:40
Conference pass

Closing keynote panel: Separating yourself from the crowd

Keynotes
  • Navigating an increasingly crowded marketplace
  • Taking perspective on the sustainability of supply-led demand
  • Consolidation: the key to maximising profits?
  • Evaluating the benefits of FSC and LCC mergers
  • Standing out from the crowd with innovative tech to elevate the whole passenger experience

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Oct 1509:15
Conference pass

Keynote panel: The future for aviation in Africa in a single, connected sky

Keynotes
  • Working, following and strategising under one common regulatory framework
  • Facilitating positive change in Africa’s aviation industry – looking to partnerships and connectivity
  • Exploring the opportunity and reach of new routes and destinations
  • Preparing for growth and aligning infrastructure requirements
  • Committing to SAATM, African Union’s Africa 2063 and pan-African integration and intra-continent development
  • Competing vs collaborating with local, western and worldwide airlines
Oct 1509:45
Conference pass

Keynote: An infrastructure upgrade: efficient provision for airlines and airports

Keynotes
  • Building the enabling infrastructure to: o cope with increasing air travel demand o fight competition from western carriers o react to changing consumer behavior
  • Effectively establishing trans African routes and connecting cities with expanded fleets
  • Implementing sound technological infrastructure in the air and on the ground
  • Employing the infrastructure for steady journey flow, ease and customer centricity: smart signs, beacons, automated technology
Oct 1510:05
Conference pass

Keynote: Uncovering the space for voice in the traveller’s journey

Keynotes
  • Evaluating the potential for conversational tech i.e. voice assistants, chatbots…to disrupt the travel industry
  • Discussing how conversational experiences can assist travellers throughout the entirety of their journey
  • Understanding how voice-supported tech can provide 24/7 scalable support
  • Driving customer engagement and fostering loyalty through an elevated experience
Oct 1510:25
Conference pass

Keynote: Exploring the capabilities of tech for both airlines and airports in Africa

Keynotes
  • Integrating technology: innovating with world class technology
  • Improving customer satisfaction and loyalty with personalised tech
  • Adopting biometrics to airport procedures for improved systems, safety and speed
  • Using technology to streamline operations, cut costs and react to the increasing pace of change
  • Building partnerships for innovation with the wider travel ecosystem: weighing opportunities vs costsReserved for sponsor
Oct 1511:20
Conference pass

Panel: New frontiers

WORLD LOW COST AIRLINES CONGRESS
  • Identifying emerging markets with a fast-rising demand for air traffic
  • Shifting geographical focus to match changing economic events
  • Increasing and harmonizing oversight standards
  • Comparing volatility risk against aviation demand; is the move worth it?
  • Looking towards the future of the MEASA region
Oct 1511:20
Conference pass

Panel: Disrupting the norm with the sharing economy

TRAVEL TECH
  • Adopting alternative travel, accommodation and activity products into your customer facing shelf
  • Leveraging existing data to capitalize on the new norm of sharing
  • Applying more sophisticated revenue management techniques to create a level playing field
  • Utilising collected info from flight and lodging stacks to mike price appropriate offerings
  • Evaluating the role of GDSs alternative offerings adoption in keeping pace with the sharing economy
Oct 1511:20
Conference pass

Panel: Chatbots for the win

AIVIATION
  • Offering a superior user experience with enhanced functionality and AI
  • Improving customer gratification through personable CRM tools
  • Analysing user patterns to ensure high adoption and retention levels
  • Providing personalised suggestions to facilitate upselling
  • Leveraging chatbots as an excellent profiling tool
  • Enhancing consumer engagement with 24/7 availability
Oct 1511:20
Conference pass

Panel: Connecting passenger experience with ancillary revenues

AIRXPERIENCE
  • Viewing ancillary streams as the golden ticket to strengthen passenger experience
  • Grabbing the opportunity to actively engage with passengers at multiple touchpoints
  • Building a consistent relationship with offerings that don’t begin and end at the airport
  • Leveraging active user interfaces and apps to provide dynamic products and pricing
  • Serving contextualised information through maps and augmented reality
Oct 1511:40
Conference pass

Presentation: Middle Eastern focus: looking to the future

WORLD LOW COST AIRLINES CONGRESS
  • Placing cautious optimism on regional growth and recovery
  • Catering towards the increasing travel demand
  • Remaining agile whilst deploying capacity to serve demand surge
  • Assessing the importance of codesharing in regional growth
  • Restructuring business framework to tackle intense competition
  • Striving to cater to underserved routes in demand
Oct 1511:40
Conference pass

Presentation: The rise of the micro-trip

TRAVEL TECH
  • Assessing the impact of flight route expansion and increased mobility on spontaneous travel
  • Squeezing more into shorter time frames with curated travel itineraries
  • Offering a bespoke experience to create a rewarding, tailored experience
  • Recommending products in both final and stop-over destinations as travelers begin to build them into their itineraries
Oct 1511:40
Conference pass

Presentation: Boosting revenue and passenger experience with predictive AI

AIVIATION
  • Assisting with overbooking issues through accurately predicated flight capacity
  • Observing external market forces to determine profit-protecting flight prices
  • Predicting personal patterns to effectively cross and upsell
  • Improving fleet-management through predictive maintenance
  • Foreseeing the knock-on effects of travel disruptions to update passengers in real time
Oct 1511:40
Conference pass

Presentation: Day-of-travel retailers

AIRXPERIENCE
  • Owning the customer relationship before, during and after their journey
  • Partnering with tech innovators to order data and take control
  • Culturally shifting away from BoB traditions to become true on the day retailers
  • Making the connection between retail on the ground and in the sky
  • Leveraging platforms that connect all passenger touchpoints
  • Localising the passenger experience for the connected traveler
Oct 1512:00
Conference pass

Presentation: Opening up Central Asia

WORLD LOW COST AIRLINES CONGRESS
  • Examining the impact of open skies policies being introduced across Central Asia
  • Driving tourism with increased accessibility
  • Satisfying the growing public and business demand for accessible, affordable airfare
Oct 1512:00
Conference pass

Presentation: The appren-trip

TRAVEL TECH
  • Profiting from the rising demand to learn whilst travelling
  • Catering to gen Zs focus on expanding life skills through travel experiences
  • Offering trips with a purpose: cultural exchanges, volunteering, work placements…
  • Focusing on building alternative products into your main offerings
Oct 1512:00
Conference pass

Presentation: Unmanned 2.0

AIVIATION
  • Envisaging the next generation of autonomous air travel
  • Reducing costs whilst handling the pilot shortage
  • Maintaining safety with AI based systems in the cockpit
  • Judging the public reaction to increased automation
  • Automating cargo transport: a more logical first step?
Oct 1512:00
Conference pass

Presentation: Unbundling for profit

AIRXPERIENCE
  • Attracting the more price sensitive customer with unbundling
  • Segmenting product offerings for profit maximisation
  • Banking incremental revenue that would otherwise be lost
  • Evaluating the universal adoption by FSCs
  • Adding bundled fare families to maximise yield
  • Diluting your brand with unbundling: a risk?
Oct 1512:10
Conference pass

Presentation: India: opportunities vs challenges

WORLD LOW COST AIRLINES CONGRESS
  • Striving to cater to the yearly growth in passenger capacity
  • Uncovering the potential of the significantly underpenetrated Indian market
  • Securing finance to navigate through the current headwinds and create long-term growth
  • Weighing up the likelihood of key player consolidation
Oct 1512:10
Conference pass

Presentation: Mixing business with leisure

TRAVEL TECH
  • Blurring the lines between business and leisure
  • Addressing the different requirements of the opposite travel types with one seamless customer journey
  • Preparing for increased spending designed to boost traveler well-being
  • Analysing the generational shifts driving forward the boom of bleisure
  • Placing a specific focus on loyalty benefits when marketing to the bleisure demographicReserved for sponsor
Oct 1512:10
Conference pass

Presentation: Automation advances

AIVIATION
  • Automating both front and back end work flows
  • Integrating futuristic Robotics Automation Processes for cost-cutting transformation
  • Freeing employees from repetitive tasks to focus on customer service delivery
  • Applying advanced machine learning algorithims to automate operations
  • Ensuring automation doesn’t distract from key decision makingReserved for sponsor
Oct 1512:10
Conference pass

Presentation: Empowering ancillaries with data

AIRXPERIENCE
  • Leveraging customer event logs to truly understand your passengers
  • Integrating data from across disparate systems to generate insights
  • Utilising effective web analytics to track and centralise information early on
  • Generating a content library that allows for easy algorithm and CRM selectionReserved for sponsor
Oct 1512:20
Conference pass

Roundtables

Keynotes
1. The unique relationship between LCCs and airports
10. Exploring the challenges of operationalizing NDC in existing work environments
2. The future of aircraft leasing
3. Assessing the likelihood of regional airline consolidation
4. Continuing growth in the South East Asian aviation market
5. Is Pilot shortage a reality?
6. Choosing the cybersecurity solution right for you
7. Analysing the potential use cases of drones in airports
8. The conscious traveler: reconsidering your offerings
9. Discussing the disruptive impact of blockchain across travel bookings
Oct 1514:20
Conference pass

Panel: Discussing the distribution disrupting trends

TRAVEL TECH
  • Maintaining ownership of the customer relationship whilst working with distribution partners
  • Addressing brand dilution through distribution partnerships
  • Analysing the potential impact of blockchain on traditional distribution systems
  • Understanding the likely effects of the NDC revolution
Oct 1514:20
Conference pass

Panel: Nurturing the airline-airport relationship

AIRPORT T.EX
  • Optimising the working airport-airline relationship dynamic
  • Discussing the importance of improved relationships to manage expected passenger growth
  • Co-dependently designing the passenger journey for increased efficiency
  • Disrupting traditional working interactions with advanced tech
Oct 1514:20
Conference pass

Panel: The rise of premium economy continues

AIRXPERIENCE
  • Taking the onboard experience to the next level
  • Meeting the expectations of the new premium traveler
  • Allowing passengers to achieve premium service with a la carte ancillary offerings
  • Implementing next level cabin innovation to ensure the most ROI on premium installations
Oct 1514:20
Conference pass

Panel: Cutting through the confusion

LOYALTY
  • Clearly demonstrating the value of your loyalty program
  • Giving users a clear program understanding to improve general satisfaction
  • Recognising and acting on preferences to drive engagement
  • Driving loyalty app utilisation
Oct 1514:40
Conference pass

Presentation: The changing ancillary frontier

TRAVEL TECH
  • Considering the role of ancillary distribution as complete experience expectations evolve
  • Commercialising new ancillary offerings through online distribution
  • Understanding the potential opportunity for B2B ancillary solution providers
  • Facing the tech challenges impacting a seamless transition
Oct 1514:40
Conference pass

Presentation: The airport of the future

AIRPORT T.EX
  • Diversifying airport processes to provide optimal convenience
  • Providing flexibility for operational functions with savvy airport design
  • Automating airport walk through to minimise checkpoints
  • Assessing the immediate reality of biometric use
  • Incorporating self-service functionality wherever possible
Oct 1514:40
Conference pass

Presentation: Business; time for an upgrade?

AIRXPERIENCE
  • Discussing the rise of premium business
  • Enabling the frequent flyer to enjoy a premium experience at competitive prices
  • Capitalising on multiple configuration cabins to tap into key business markets
Oct 1514:40
Conference pass

Panel: More than just miles

LOYALTY
  • Offering frequent fliers more than just miles
  • Providing flexibility in miles redemption to boost overall satisfaction
  • Waiving fees and tailoring offers based on loyalty status
  • Creating brand advocates through effective loyalty initiatives
  • Moving from loyalty points towards a loyalty fiat currency
  • Fostering loyalty innovation with partnerships
Oct 1515:00
Conference pass

Presentation: Becoming a true travel retailer

TRAVEL TECH
  • Extending your merchandising reach to connect with customers:- at the right time- with the right offer- on any device and through any channel
  • Guaranteeing consistency across direct and indirect channels with innovative end-to-end booking and servicing flows
  • Presenting relevant, personalised offers to customers in a sleek, simplistic manner across multiple channels
  • Leveraging tech NDC capabilities to optimise indirect channel touch pointsReserved for sponsor
Oct 1515:00
Conference pass

Panel: The future of biometrics

AIRPORT T.EX
  • Creating a secure, paperless system to identify passengers across multiple journey touchpoints
  • Improving airport processing times with fingerprint and facial recognition
  • Integrating into FIDS to serve personalised information
  • Eliminating tedious processes to facilitate growth and a seamless passenger experience
  • Collaborating with all entities to create one single, global biometric ID standard
Oct 1515:00
Conference pass

Presentation: Airport capacity: preparing for growth

AIRPORT T.EX
  • Handling increasing passenger volume with digital uptake
  • Incorporating virtual modelling and simulation to better allocate resources
  • Leveraging big data analytics to optimise passenger flow with effective decision making
  • Transitioning from pilot-schemes to full implementation with minimal disruption
  • Maintaining business continuity throughout growth
  • Justifying spend to save with operation resilience, adaptability and agility
Oct 1515:00
Conference pass

Presentation: Scaling loyalty with tech adoption

LOYALTY
  • Examining the fast-growing airline loyalty IT market
  • Implementing real-time data exchange through the cloud to alleviate customer frustrations
  • Automating loyalty programs for fast and more accurate gratificationAssessing the potential impact of blockchain on loyalty programsReserved for sponsor
Oct 1515:10
Conference pass

Panel: The power of big data

TRAVEL TECH
  • Powering a customised travel experience with the use of big data
  • Effectively mining your data to create a story that builds engagement Increasing business value through data driven insights
  • Leveraging data to drive ancillary revenue
  • Standardising an open data strategy to enhance service delivery and innovation
Oct 1515:10
Conference pass

Presentation: Driving sustainability

AIRPORT T.EX
  • Improving overall stakeholder coordination to facilitate sustainable growth
  • Balancing the benefits of environmentally-friendly tech whilst minimising investment cost
  • Establishing several approaches to reducing energy consumption without compromising expansion plans
  • Discussing best practice from lessons learned in global airport expansion projectsReserved for sponsor
Oct 1515:10
Conference pass

Presentation: Mitigating biometric data concerns

AIRPORT T.EX
  • Evaluating the ‘fool proof’ reputation of biometric technology and data
  • Biometric data is currently largely impermanent. Where does GDPR fit?
  • Addressing major policy governance concerns
  • Building public trust in commonplace biometric useReserved for sponsor
Oct 1515:10
Conference pass

Panel: Distribution disruption

DISTRIBUTION
  • Navigating the increasingly fluid distribution landscape
  • Looking at the disruptive potential of upstarts
  • Delivering next-gen distribution capabilities
  • Defining a distribution strategy based on the ease and value of reaching your customer set
  • Bridging the gap between innovation and legacy GDS systems
Oct 1515:20
Conference pass

Presentation: Engaging with analytics 

TRAVEL TECH
  • Driving experience and customer engagement with advanced analytics use
  • Incorporating predictive analytics to:- effectively forecast demand- increase direct bookings- deliver precision pricing at the right time
  • Administering proactive engagement and real time personalisation at scale
Oct 1515:20
Conference pass

Panel: Taking a proactive approach

AVIATION IT SHOW
  • Establishing proactive defenses to ensure you stay ahead of the ever-evolving risks
  • Implementing effective cyber prevention initiatives with sufficient budget allocation
  • Prioritising employee awareness training
  • Capturing cybersecurity as part of your global risk register
  • Securing your extended network (Iot, cloud…)
Oct 1515:20
Conference pass

Panel: Digital skills incorporation and development

AIRPORT T.EX
  • Transplanting digital concepts into people’s day to day roles
  • Addressing the lack of digital understanding in airport microsystem
  • Initiating a company culture shift to engage employees with tech
  • Creating an effective training and development program
  • Keeping staff at the heart of your digital strategy
Oct 1515:20
Conference pass

Presentation: The NDC impact

DISTRIBUTION
  • NDC: a product of airline’s frustration?
  • Predicting a distribution revolution as direct connects build volume
  • Becoming a retailer with a competitive differentiator
  • Moving from binary distribution to a spectrum
  • Adopting a new data transmission standard
  • Handling the transition period and associated challenges e.g. cybersecurity, traffic management. ticketing…
Oct 1515:40
Conference pass

Presentation: Where can voice tech take you?

TRAVEL TECH
  • Weighing up the digital novelty disrupting the travel sector: an immediate reality?
  • Building a new path to purchase through voice-activated assistants
  • Offering immediate support through voice-powered technologies
  • Leveraging voice-tech to further boost personalisation and foster loyalty
  • Processing natural language data to better understand the content and context of customer interactions
Oct 1515:40
Conference pass

Presentation: Spreading a cybersecurity culture

AVIATION IT SHOW
  • Encouraging internal collaboration between different departments
  • Utilising existing industry values to enhance cyber resilience
  • Increasing boardroom level understanding to secure appropriate investment
  • Sharing best practice to contribute towards globalised standards
Oct 1515:40
Conference pass

Presentation: People make the difference

AIRPORT T.EX
  • Recognising the un-ignorable link between employee experience & customer experience
  • Investing in employee experience to generate a higher ROI
  • Giving employees the freedom to go the extra-mile
  • Fostering a spirit of collaboration that extends to customers
  • Rewarding employees to boost your long-term profits
Oct 1515:40
Conference pass

Presentation: Shifting strategies for shifting demographics

DISTRIBUTION
  • Anticipating significant change to passenger behavior with new tech emergences
  • Connecting with a dramatically changing and diverse consumer base
  • Building and sustaining a highly efficient product shelf
  • Incorporating AI based processes for dynamic product offerings and pricing
  • Moving from rigid legacy systems to flexible, passenger centric distribution models
Oct 1516:00
Conference pass

Panel: The future of VR and AR

TRAVEL TECH
  • Allowing visitors to virtually explore potential travel destinations and transportation modes
  • enabling faster on-boarding and immersive experiences.
  • Boosting travel bookings to unchartered territories with AR and VR utilisation
  • Applying AR and VR practically to enhance basic travel woes e.g. virtually testing if your cabin baggage will fit
  • Providing real time information to the moving traveler through AR smart phone use
  • Enhancing the overall travel experience by offering a pocket travel guide through AR applicationsReserved for sponsor
Oct 1516:00
Conference pass

Presentation: Investing in fraud prevention

AVIATION IT SHOW
  • Maintaining business continuity with innovative fraud protection and prevention systems
  • Swiftly mitigating potential business impacts from an incident
  • Identifying threats early to manage risk to systems, assets and data capabilities
  • Enabling advanced monitoring tailored to specific company assets
  • Increasing support to prioritise threatsReserved for sponsor
Oct 1516:00
Conference pass

Presentation: Bridging the skills gap

AIRPORT T.EX
  • Ensuring the demand for digitised workers doesn’t outpace demand
  • Defining an organisational structure fit for the future
  • Treating your workforce as consumers: the future of HR?
  • Educating leaders to drive reskilling effortsReserved for sponsor
Oct 1516:00
Conference pass

Enhancing retailing capabilities

DISTRIBUTION
  • Taking a transversal approach to digitally transform airline retailing
  • Reaching customers at the right time through the right channel
  • Uniting personalisation, merchandising and revenue management to create offers that add value
  • Making offers more relevant and value more apparent across all customer interactionsReserved for sponsor
last published: 17/Jul/19 10:05 GMT
 

Get Involved At The Aviation Show MEASA 2019

 

To Sponsor Or Exhibit

 
 

Jamie Hosie
Jamie.Hosie@terrapinn.com
t/ +971 4 440 2501

 

 

To Speak

 
 

Julia Fittis
  julia.fittis@terrapinn.com
t/ +971 4 440 2547

 

 

To Register

 
 

Prima Castelino
prima.castelino@terrapinn.com
t/ +971 4 440 2535

 

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