World Low Cost Airlines Congress


New routes, new revenues and new customers for low cost carriers


The World Low Cost Airlines Congress is still a large part of the festival, drawing in low cost carriers from around the world year on year. Sessions will discuss business models, pricing strategies, revenue streams and more. See agenda

 

 

KEY SPEAKERS INCLUDE

 

VIEW AGENDA

 

SPONSORS

15below

2e Systems

3D Seatmap

Accomodations Plus International

AeroCRS

AirnGuru

Amadeus/Navitaire

assaia

ATA.ONE

ATPCO

Aviator by Maxamation

Branchspace

CarTrawler

CellPoint

Cirium

Conversocial

CrowdRiff

Datalex

Destygo

Dohop

EveryMundo

Farelogix

Flightbuddy

GoQuo

Holiday Taxis

IATA

IBM

iCoupon Global

Indra

Infare

Ink Aviation

iteam

KIU System Solutions

Kiwi.com

LetsFly

Levarti

Mastercard Data & Services

Mindtree

Nagarro

nuTravel

Openjaw Technologies

Planitas

PROS

Quiket

Radixx

RateGain

Revenue Management Systems

Sabre

Salesforce

Sirena Travel

SITA

Switchfly

 

Volantio

 

 

 

 

 

AGENDA

 

 


 

World Low Cost Airlines, Thursday 5 September 2019

08:00

Registration

DIGITAL COMPETITION AND DIFFERENTIATION

Tony Fernandes
08:30

Keynote Interview: Tony Fernandes, Group CEO, AirAsia

Low Cost industry legend and one of Asia’s most famous entrepreneurs joins us to talk about AirAsia’s huge transformation. Going from being an airline to a one-stop travel technology company. Tony will be sharing how Asia’s largest low-cost carrier is going beyond air transportation to encompass hotels, activities, loyalty and much more. Discover first-hand how AirAsia is digitalising operations and using advanced analytics and machine learning to digitise every aspect of its business and better serve customers.
Johan Lundgren
08:55

Keynote interview: Johan Lundgren, CEO, easyJet

easyJet CEO Johan Lundgren sits down with Guy Johnson to discuss how the easyJet brand is moving beyond price and creating a long-term plan with a vastly wider use of data analytics across the business. Find out from Johan how the airline is radically changing its holiday business and extending its reach to the wider travel value chain. Understand more about how easyJet is embracing data driven customisation and digital capability and learn about new partnerships that will develop from its new contribution model.
Alan Joyce
09:10

Keynote Interview: Alan Joyce, CEO, Qantas

Alan Joyce joins us to discuss the challenges of balancing dual brands Qantas and Jetstar. Find out more about the airline’s future strategy for expanded growth in Asia. Learn how Qantas are looking to exploit and develop its own customer base through Amazon style personalisation. Alan will also be discussing ultra long haul and how Qantas plan to capitalise on high demand. Expanding the most trusted brand in Australia.
Sir Tim Clark
09:30

Keynote Interview: Sir Tim Clark, President, Emirates

Industry legend Sir Tim Clark joins us to talk innovation, growth and coping with headwinds in aviation. Gain his unique insight on how he sees digital technology driving current and future successes. Find out from Sir Tim on what he sees as the most exciting technology impacting the end to end passenger experience. Understand how he views the future of global distribution systems and the potential impact of blockchain, biometrics, AI and IoT on day to day operations.
Panel discussion
09:45

Keynote CEO Panel

Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry. Key issues they will address include:
  • How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
  • What are the trends that will shape the industry into 2020 and where are airline CEOs placing their bets?Biometrics, blockchain, robotics, artificial intelligence, voice technology, connectivity and cyber security?
  • In what way will airlines evolve beyond selling seats and become more involved in the wider booking and planning experience for customers?
  • What is the next step for the evolution of low-cost carriers and are they still the core innovators in a dramatically changing industry?
  • Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
  • What impact will ultra-long-haul travel have on the future of global competition and will we see new partnerships develop?
  • How do airline CEOs see digital as a core differentiator against competition and how are they investing in technology to improve day to day operations and services?
10:20

Networking break in the exhibition hall

round tables
11:20

Technology & Strategy Roundtables

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
"I'll be back" - ROBOTS!!! How to deal with the Good, the Bad and the Ugly?
Aleksandar Ivanišević

Aleksandar Ivanišević, Head of Operations and Support, 2e Systems Gmbh

Achieving NDC´s business objectives with a legacy PSS: What challenges are being faced and what strategies can be adopted to achieve these business objectives.
Marco Contento

Marco Contento, Vice President Aviation Business, IBS Software

Ancillary Revenues in the Travel Industry: What are the effects of mobility on revenue streams pre, during and post-journey?
Robin Moradian

Robin Moradian, Partnerships Manager, Splyt

How can airlines use blockchain to drive 1:1 dynamic offers and personalized retailing?
Gianni Cataldo

Gianni Cataldo, Head Of R&D And Bridge Labs, ATPCO

How can airlines utilise technology to transform the crew layover experience?
Donal Mcgranaghan

Donal Mcgranaghan, Chief Product And Technology Officer, Accommodations Plus International (API)

How can modern offer and order management platforms leverage NDC to enable personalized offers and seamless fulfillment?
Michael Reyes

Michael Reyes, Senior Director, Offer Management Solutions, Sabre

How can your airline accelerate offer transformation?
Jim Davidson

Jim Davidson, President And Chief Executive Officer, Farelogix

How do you use data to exceed traveler expectations?
Andrew Doyle

Andrew Doyle, Director, Aerospace Market, Cirium

How is mobile technology helping airplanes take flight?
Mustafa Ebadi

Mustafa Ebadi, COO, SOTI

How is the journey to Airline Digital Transformation impacting your organization across RM, ecommerce, distribution, and beyond?
Aditi Mehta

Aditi Mehta, Senior Product Marketing Manager, PROS

How much are uncontactable customers costing your airline?
Al Tredinnick

Al Tredinnick, Head of Business Development, 15below

Is a Customer 360 possible in a fragmented digital world ?
Cyril Treacy

Cyril Treacy, Vice President of Industry Architects, Salesforce

Similar to Uber and AirBnB, how can airlines successfully tap into secondary markets to drive incremental profit growth?
Azim Barodawala

Azim Barodawala, Chief Executive Officer, Volantio Inc.

The Onward Passenger Travel – When does this really matter?
Yaron Schechtman

Yaron Schechtman, Head Of Business Development, Here Mobility, HERE Mobility

What can airlines do to optimise customer support costs, increase revenue & build loyalty using A.I?
Guillaume Laporte

Guillaume Laporte, Chief Executive Officer, Mindsay

What can blockchain actually offer for optimised operations within airlines, airports and concessionaires?
Gustavo Sanches

Gustavo Sanches, CIO, National Civil Aviation Agency - Brazil - ANAC

What’s preventing wide-spread adoption of single digital identity in the industry?
Bob Kwik

Bob Kwik, Vice President, Air Transport Solutions, Europe, SITA

Where are the pain points when transforming vast streams of data into seamlessly flowing information for predictive airport analytics?
Rami Hindieh

Rami Hindieh, Associate Director, Greater Toronto Airports Authority

13:25

Networking lunch in the exhibition hall

DIGITAL LOW COST

Joel Goldberg
World Low Cost Airlines
14:40

Low cost leadership through a Digital Lens

  • Most cost-efficient sales & marketing is direct to consumer, i.e. powered by a mobile first strategy, multi-channel engagement, personalization, etc
  • Scalable self-service and workflow automation, core processes that scale with our growth
  • Strong digital foundation that includes connected, smart enterprise platforms and data foundation
Aileen Mccormack
World Low Cost Airlines
14:55

The future of mobility is now, are you ready?

  • Understanding the importance of owning the first and last mile and how a seamless customer experience can build brand loyalty.
  • The global MaaS market is estimated to reach $1.75 trillion by 2030, what revenue are you leaving on the table by not taking changes in mobility seriously?
Surain Adyanthaya
World Low Cost Airlines
15:10

Journey to Airline Retailing: End-to-End Revenue Optimization and eCommerce

  • How are airline’s solving problems across revenue optimization and eCommerce to become retailers?
  • How is AI, machine learning, and science making airline retailing a reality?
  • Going beyond personalization, what are the key steps to success?
Panel discussion
World Low Cost Airlines
15:25

Will the future of low-cost competition be driven by digital technology and how will LCCs utilise digital to differentiate themselves in a hyper-competitive market?

  • How will personalised pricing take shape and what will be the impact of the widespread use of artificial intelligence, machine learning and data science on competition?
  • Implementing digital for the sake of it, how do you gauge what really holds value for your customers when it comes to digital technology?
  • Can low cost carriers realistically become digital leaders that are able to provide an experience on par with the big tech giants?
  • What new revenue opportunities will emerge from the ubiquity of digital and end to end passenger connectivity?
  • How will low cost loyalty evolve and how can AI, data and personalisation help you gain the edge against competition?
16:00

Afternoon refreshment break and exhibition viewing

DATA DRIVEN AIRLINES

Panel discussion
17:00

CLOSING KEYNOTE PANEL DISCUSSION: Data driven airlines – What are airlines doing to create insights that will improve the customer proposition, drive revenue and reduce costs?

  • There are now billions of data points on a day to day business – How do we retain that data to help improve the next journey?
  • How close are we to achieving a new level of data-driven collaboration across all airline functions collectively to deliver a more seamless customer experience?
  • Have we succumbed to the Googles & Amazons of this world - How will airline data fit into the travel ecosystem of the future?
  • Ultimately can new technologies and big data help reduce tight profit margins and intensify global competition?
18:00

Evening reception at the Arsenal Emirates Stadium

last published: 18/Jul/19 09:35
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World Low Cost Airlines, Friday 6 September 2019

08:00

Conference doors open

08:05

Chair's opening remarks

GROUND INNOVATION BREAKFAST BRIEFING

Panel discussion
08:10

How can airlines, airports and mobility partners collaborate to build a seamless travel experience for global passengers?

  • Are we overcoming the traditional challenges of collaboration in aviation between airlines, airports and mobility partners?
  • Exploring the increasing importance of a digital offering in all areas of the passenger journey for seamless capacity optimisation.
  • How can car rental companies evolve to compete more effectively with ride-sharing services?
  • What impact will a driverless future and autonomous vehicles have on the ground experience?
  • How should we adapt our current business models to create ancillary revenue sources?

KEYNOTE: AIRLINES IN A DIGITAL WORLD

Anne Rigail
08:50

Keynote Interview: Anne Rigail, CEO, Air France

New Air France CEO Anne Rigail sits down with Bloomberg’s Anna Edwards to discuss how she is taking a new approach to rebuilding the Air France brand and making the business highly competitive in a digital age. She will also explore her approach to getting the balance right in the group, utilising both premium and low-cost offerings effectively. Also find out exclusively about the latest Air France passenger experience initiatives in this keynote interview.
Alexandre De Juniac
09:15

Keynote Interview: Alexandre de Juniac, CEO, IATA

Alexandre sits down with Anna Edwards to discuss how IATA are approaching new technologies and the digitalisation of processes in the aviation industry. Find out exclusively in this keynote interview how he sees the future development of NDC as it comes of age. Understand more about OneID and how it will enable passengers to move more seamlessly through the airport without having to repeatably identify themselves. See how One Order could help enable network and legacy carriers do more business with ticketless travel airlines such as LCCs. Gain Alexandre's unique perspective on how the global industry can use data sharing tools to improve operations and how he thinks the industry can become more aware and prepared of the dangers of cyber threats.
Panel discussion
09:40

Keynote Panel: How is digital, shifting passenger behaviours and transformative technologies disrupting the existing airline ecosystem?

  • Is the “Amazon of Travel” an unachievable myth and can airlines create an intelligent digital mesh of products and services that meet modern passengers needs?
  • Will the airlines dream of transforming themselves into digital mobility brands become a reality?
  • Is the industry lagging behind consumer adoption of technology and what is the future of conversational interfaces when it comes to sales and service?
  • What types of product differentiation should we expect to see through future airline retailing channels?
  • When will the big tech giants disrupt the distribution landscape and will they succeed in taking over the entire value chain in the next decade?
10:25

Networking and refreshments in the exhibition hall

GLOBAL LCC LEADERS

Mehmet Nane
World Low Cost Airlines
11:10

CEO Interview: Mehmet Nane, CEO, Pegasus Airlines

  • Taking digitalisation full throttle by simplifying and streamlining the customer experience at every stage of their journey
  • What will be the impact of the new airport on Turkey’s tourism industry?
  • How will Pegasus sustain growth and maintain its position as Turkey’s leading low-cost airline?
  • Future digital applications that will be implemented in 2022 and beyond
Mike Thompson
World Low Cost Airlines
11:25

Enabling Collaborative Innovation

Speakers: Navitaire & Swoop
  • Teaming up for growth from launch to thriving
  • Connecting with customers in a new model
  • Thinking differently to attract and serve, while remaining focused on efficiency.
Felix Antelo
World Low Cost Airlines
11:40

Keynote Interview Interview: Felix Antelo, President and CEO, Viva Air

  • How Viva plans to grown in Latin America and transport more than 38 million passengers by 2020
  • Launching a ULCC innovation lab to pursue modernisation and gain digital advances in the Latin American market
  • Stimulating new travellers by connectivity intermediate cities by offering more low fares and a better experience
Nathalie Stubler
World Low Cost Airlines
11:55

Keynote Interview : Nathalie Stubler, CEO, Transavia France

    ransavia France CEO sits down with John Strickland to discuss:
  • Maintaining growth in a challenging low-cost market
  • Using digital to break down hierarchical barriers as an LCC
  • Future evolution of Transavia France
Panel discussion
World Low Cost Airlines
12:10

LCC Leaders CEO Panel: What are the next big challenges for Low Cost Airlines – Who are the winners and losers in the next 5 years?

  • In the modern era do low cost carriers still have the traditional advantages over larger legacy rivals?
  • What are the and global factors that are providing a risk to the continual growth of low-cost travel?
  • How will new technologies help LCCs sustain their cost advantage and deliver better experiences?
  • As full-service carriers continue to take on many of the characteristics of LCCs how can LCCs effectively compete?
  • How will the distribution strategies for LCCs evolve to adapt to new business models and passenger demands?
13:00

Networking lunch in the exhibition hall

GLOBAL LCC LEADERS

Vincent Hodder
World Low Cost Airlines
14:00

CEO Interview: Vincent Hodder, CEO, Level

  • Where do you see the growth for Level and how does it fit into the overall IAG Group?
  • How will the airline evolve in the short/medium and long-haul low-cost markets?
  • What is the key to a successful low cost long haul model?
Javier Jimenez
World Low Cost Airlines
14:15

Using Big Data analysis to improve response times in your pricing execution

  • Why is time to market relevant?
  • How to measure it?
  • Some examples and hints based on real data
Kresimir Budinski
World Low Cost Airlines
14:30

How to unlock a new customer market?

  • New technologies and AI
  • Conventional and less conventional approaches to the customers
  • Changing airline mindset
Zhijie Wang
World Low Cost Airlines
14:45

CEO Interview: Zhijie Wang, President, Spring Airlines

Zhijie Wang, President, Spring Airlines sits down with John Strickland to discuss the evolution of the Chinese LCC market, topics he will be covering include:
  • How is the LCC business that comes from the west being adapted for the market in China and what are the challenges of integration and innovation in the China market?
  • Understanding how the significant changes in the political, economic, societal and technological landscape are having an impact?
  • Staying ahead in an industry that is experiencing a fierce level of competition
last published: 18/Jul/19 09:35
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