Nico Castagna | Head Customer Experience & Digital Design
Zurich Airport
Nico has over 20 years of expertise in experience design, gained in the event and telecom industry as well as in the digital department at Zurich Airport. Since joining Zurich Airport, he has headed the strategic development of the digital experience. He is currently leading the Customer Experience & Digital Design team. The team's mission is to drive the strategy and design of customer experience with a digital-first, design-led and data-driven approach. In doing so, they are leading the way for the "phy-gital" future with a seamless experience across all digital and physical touchpoints for passengers, shoppers, and employees.
Appearances:
World Aviation Festival Day 1 @ 15:25
Panel: How can we use passenger-facing technology to improve passengers’ end-to-end journey?
World Aviation Festival Day 2 @ 14:00
Zurich Airport Case Study: Running digital operations platform for the passenger journey, integrating existing apps and social media channels on the customer’s smartphone
World Aviation Festival Day 2 @ 14:30
Panel: Exploring passenger-owned technology and consequent trends in customer behaviour
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