Kim McLean | Manager, Customer Experience and Design
San Diego County Regional Airport Authority

An experience designer and strategist, Kim has worked in the airport industry for over a decade, connecting the dots between human-centered goals, revenue needs, and innovation. After starting out as a design entrepreneur, she now brings a creative business model mindset to her work within an enterprise level organization, which includes fusing behavioral psychology with innovative technology to design a holistic experience that benefits people and businesses alike.