Kim McLean | Manager, Customer Experience and Design
San Diego County Regional Airport Authority

Kim McLean, Manager, Customer Experience and Design, San Diego County Regional Airport Authority

An experience designer and strategist, Kim has worked in the airport industry for over a decade, connecting the dots between human-centered goals, revenue needs, and innovation. After starting out as a design entrepreneur, she now brings a creative business model mindset to her work within an enterprise level organization, which includes fusing behavioral psychology with innovative technology to design a holistic experience that benefits people and businesses alike.


World Aviation Festival Day 1 @ 15:10

SAN Presentation: Can Predictive AI Optimize and Deliver Seamless, Efficient, and Flexible Airport Experiences

World Aviation Festival Day 1 @ 15:25

Panel: How can we use passenger-facing technology to improve passengers’ end-to-end journey?

last published: 20/May/22 11:56 GMT

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