Karen Ellis | Chief Customer Experience Officer
San Antonio International Airport

Karen Ellis, Chief Customer Experience Officer, San Antonio International Airport

Karen W. Ellis is the Chief Customer Experience Officer for the San Antonio International Airport System SAAS which comprises the San Antonio International Airport and Stinson Municipal Airport. With over 20 years of leadership and customer service experience in the Aviation industry with the following airports: Hartsfield-Jackson Atlanta International Airport, the Houston Airport System, and now with SAAS.  Karen holds a Master of Science Degree in Human Resources Management from Troy University.  Currently, she serves as the Co-Chair of the Customer Experience Working Group for Airport Council International. In 2020, Karen was selected as the Ted Bushelman Legacy Award recipient for Creativity and Excellence. Recently, Karen was selected as one of the Top 10 Inspirational Leaders for 2023 by IEra Women Leaders.   She currently serves as the National Events Planning Committee Chair for the Airport Minority Advisory Council AMAC. Under Karen’s leadership, SAT has been recognized as Best Airports in overall satisfaction. And recognized as one of six airports world-wide to be inducted into the Airport Council International Worlds Hall of Fame in 2021.


World Aviation Festival 2024 - Day 1 @ 10:00

Fireside Chat: Beyond compliance – How are we building trust and an inclusive airport experience for all?

World Aviation Festival 2024 - Day 3 @ 11:30

Panel: How can airports invest in relevant and sustainable passenger technology?

last published: 12/Jul/24 09:25 GMT

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