Jeremy Drury | Director of Digital and Technology Services
Star Alliance Services GmbH

Jeremy Drury, Director of Digital and Technology Services, Star Alliance Services GmbH

Jeremy Drury is Director Digital and Technology Services at Star Alliance Headquarters. In this position he holds responsibility for digital product development, infrastructure, operations and security of all Star Alliance applications. He manages the partnership relations with innovation hubs and start-up communities, and is in charge of overseeing all activities relating website and mobile implementations.

Drury joined Star Alliance in 2002 as project manager and was promoted to Director Project Management in 2004. From 2007 to 2017 he held various director positions at Star Alliance Headquarters, including Interline and Revenue Development, Innovation Services as well as Commercial and Membership Development. In 2017 he was named Director Customer Experience, primarily in charge of making use of digital technology to improve the customer journey. In January 2018 his portfolio was expanded to include E-Services and further in 2019 to include Information Technology development and operations.

Earlier in his career he worked in engineering-based companies, both in Europe and the Far East.

Drury has a first class degree in chemical engineering from Imperial College London

Appearances:



World Aviation Festival Day 2 @ 14:00

How can airports implement end-to-end seamless travel solutions to finally overcome traditional ecosystem, collaboration, data and privacy issues?

  • What are the challenges of coordinating transport across the entire chain and making sure we have a seamless CX at each end?
  • How can we as an industry be more collaborative to avoid a big tech company or aggregator simply taking over the end-to-end journey?
  • What does a seamless travel experience look like in 2022?
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:18 GMT
last published: 12/Nov/21 11:18 GMT

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