Henry Harteveldt | President
Atmosphere Research Group

World Aviation Festival Day 1 @ 09:10

Keynote Interview: How Delta airlines is transforming the end to end premium travel experience?

World Aviation Festival Day 1 @ 09:40

Keynote Interview: The State of Global Business Travel: A Lesson in Resilience

Interviewee: Suzanne Neufang, Chief Executive Officer, GBTA Global Business Travel Association

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Suzanne Neufang / Keynote Interview: The State of Global Business Travel: A Lesson in Resilience

Suzanne Neufang, Chief Executive Officer,
GBTA Global Business Travel Association

Suzanne Neufang was named CEO of GBTA in February 2021, where she leads the association’s mission, strategy, and programs to benefit stakeholders across the global business travel industry. She is a transformation-focused executive who has led product, service and organizational innovation through...

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Interviewer: Henry Harteveldt, President, Atmosphere Research Group

World Aviation Festival Day 1 @ 13:45

Fireside Chat: Modern airline retailing in a disruptive world

World Aviation Festival Day 1 @ 14:15

Fireside Chat: Orchestrating the offer at KLM

World Aviation Festival Day 1 @ 14:45

Panel: Modern airline retailing in an era of ChatGPT, emerging FinTech’s and flexibility in the next normal – What does it all mean for the ongoing retailing revolution?

Moderator: Henry Harteveldt, President, Atmosphere Research Group

Jitendra Sindhwani, President and Head of Global Sales and Marketing, IBS Software

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Jitendra Sindhwani / Panel: Modern airline retailing in an era of ChatGPT, emerging FinTech’s and flexibility in the next normal – What does it all mean for the ongoing retailing revolution?

Jitendra Sindhwani, President and Head of Global Sales and Marketing,
IBS Software

Jitendra Sindhwani is the President and Head of Global Sales and Marketing at IBS Software – a leading SaaS technology provider to the global travel industry.Jitendra, fondly known as Jimpy, is a veteran professional who has made a mark in the global technology arena with over 19 years of diverse...

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Justin Jovignot, Director, Commercial Strategy and Distribution, TAP Air Portugal

Tamur Goudarzi Pour, Chief Commercial Officer and Member of the Management Board, Swiss International Air Lines

Apurva Mathur, Vice President, Strategic Accounts, DataArt

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Apurva Mathur / Panel: Modern airline retailing in an era of ChatGPT, emerging FinTech’s and flexibility in the next normal – What does it all mean for the ongoing retailing revolution?

Apurva Mathur, Vice President, Strategic Accounts,
DataArt

Apurva Mathur is a customer focused executive with 25+ years’ extensive experience in the aviation, satellite communications and logistics industry, including international assignments across sales & account management, product development and life cycle management, product delivery, consulting ...

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Tiddo Veldhuis, VP Offer Management & Ancillaries, KLM

World Aviation Festival Day 1 @ 16:00

Modern retailing at Emirates: The future of offer and order

Interviewee: Anand Lakshminarayanan, Senior Vice President Revenue Optimisation, Emirates Airline

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Anand Lakshminarayanan / Modern retailing at Emirates: The future of offer and order

Anand Lakshminarayanan, Senior Vice President Revenue Optimisation,
Emirates Airline

Anand currently heads up the revenue management function for Emirates with overall responsibility for product pricing, inventory management, distribution, revenue planning, commercial systems, operations research and airline partnerships.Anand has been with Emirates for over 30 years, Joining...

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Interviewer: Henry Harteveldt, President, Atmosphere Research Group

World Aviation Festival Day 1 @ 16:30

Fireside Chat: Modern retailing experience for all customers

Interviewee: Neil Geurin, Managing Director, Airline Retailing, American Airlines

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Neil Geurin / Fireside Chat: Modern retailing experience for all customers

Neil Geurin, Managing Director, Airline Retailing,
American Airlines

Neil Geurin is the managing director of airline retailing at American Airlines, building the airline’s critical relationships that impact customers’ experience with American. Neil joined American in 2002 and has held a variety of roles in revenue management and loyalty. Over the past few...

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Interviewer: Henry Harteveldt, President, Atmosphere Research Group

World Aviation Festival Day 1 @ 16:45

Panel: As we get to the tipping point and industrialization of NDC how can we work effectively with partners and the whole ecosystem to deliver better and more personalized experiences?

Moderator: Henry Harteveldt, President, Atmosphere Research Group

Anand Lakshminarayanan, Senior Vice President Revenue Optimisation, Emirates Airline

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Anand Lakshminarayanan / Panel: As we get to the tipping point and industrialization of NDC how can we work effectively with partners and the whole ecosystem to deliver better and more personalized experiences?

Anand Lakshminarayanan, Senior Vice President Revenue Optimisation,
Emirates Airline

Anand currently heads up the revenue management function for Emirates with overall responsibility for product pricing, inventory management, distribution, revenue planning, commercial systems, operations research and airline partnerships.Anand has been with Emirates for over 30 years, Joining...

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Celia Munoz Espin, Commercial Strategy and Distribution Director, Iberia

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Celia Munoz Espin / Panel: As we get to the tipping point and industrialization of NDC how can we work effectively with partners and the whole ecosystem to deliver better and more personalized experiences?

Celia Munoz Espin, Commercial Strategy and Distribution Director,
Iberia

Celia Muñoz has developed a successful career in Iberia since 2001. Last year, from 1st of August 2022 she started a new responsibility in the company as Director of Commercial Strategy and Distribution, with a transversal role to define commercial strategy and  improve commercial processes in the...

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Bryan Porter, Chief Revenue Officer, Datalex Ireland Ltd

World Aviation Festival Day 2 @ 15:25

CCO Panel: Where do you see passenger behaviors landing after the post covid boom - will this be the “new normal” or will there be a “next normal?”

Moderator: Henry Harteveldt, President, Atmosphere Research Group

Aileen McCormack, Chief Commercial Officer, CarTrawler

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Aileen McCormack / CCO Panel: Where do you see passenger behaviors landing after the post covid boom - will this be the “new normal” or will there be a “next normal?”

Aileen McCormack, Chief Commercial Officer,
CarTrawler

Aileen McCormack is CarTrawler’s Chief Commercial Officer. In this role, Aileen oversees new growth and commercial success across Business Development, Marketing, Commercial Strategy and has responsibility for our Mobility business unit. Aileen has been part of CarTrawler’s senior leadership team...

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Shlomi Zafrany, Chief Commercial Officer, EL AL Israel Airlines

Onur Dedekoylu, Chief Commercial Officer, pegasus airlines

Sophie Dekkers, CCO, easyJet

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Sophie Dekkers / CCO Panel: Where do you see passenger behaviors landing after the post covid boom - will this be the “new normal” or will there be a “next normal?”

Sophie Dekkers, CCO,
easyJet

Sophie joined easyJet in 2007 and prior to joining the Airline Management Board held the role of Customer Director. Prior to this she was Director of Scheduling for the airline, implementing systems and process improvements. She has also led easyJet in the UK as Country Director for 5 years, where...

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World Aviation Festival Day 2 @ 16:00

Fireside chat: Where are the investment opportunities and how are JetBlue Ventures exploring the use of sustainability tech and AI for operations?

Interviewee: Amy Burr, President, JetBlue Ventures

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Amy Burr / Fireside chat: Where are the investment opportunities and how are JetBlue Ventures exploring the use of sustainability tech and AI for operations?

Amy Burr, President,
JetBlue Ventures

Amy Burr is the President of JetBlue Ventures (JBV), the venture capital arm of JetBlue Airways that invests in and partners with early-stage startups innovating in the travel, hospitality, and transportation industries. As President, Amy shapes the strategic venture investment direction of JetBlue ...

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Interviewer: Henry Harteveldt, President, Atmosphere Research Group

World Aviation Festival Day 3 @ 09:15

Keynote Interview: Digitising service throughout the whole customer experience

Interviewee: Linda Jojo, Executive Vice President, Chief Customer Officer, United Airlines

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Linda Jojo / Keynote Interview: Digitising service throughout the whole customer experience

Linda Jojo, Executive Vice President, Chief Customer Officer,
United Airlines

Executive Vice President Chief Customer OfficerLinda Jojo is executive vice president, chief customer officer for United. She and her teams deliver the processes and tools to create an airline that customers choose to fly. In this role, she has oversight of digital technology, contact...

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Interviewer: Henry Harteveldt, President, Atmosphere Research Group

World Aviation Festival Day 3 @ 09:50

Keynote Panel: What the hell do our customers want?

Moderator: Henry Harteveldt, President, Atmosphere Research Group

Olivier Krueger, CMO, Lufthansa Group

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Olivier Krueger / Keynote Panel: What the hell do our customers want?

Olivier Krueger, CMO,
Lufthansa Group

Olivier Krüger has more than two decades of international experience in the areas of strategy, marketing and sales, having held various management positions responsible for global marketing, innovation and brand transformation in the Lufthansa Group.    Most recently, as Chairman of the Executive...

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Linda Jojo, Executive Vice President, Chief Customer Officer, United Airlines

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Linda Jojo / Keynote Panel: What the hell do our customers want?

Linda Jojo, Executive Vice President, Chief Customer Officer,
United Airlines

Executive Vice President Chief Customer OfficerLinda Jojo is executive vice president, chief customer officer for United. She and her teams deliver the processes and tools to create an airline that customers choose to fly. In this role, she has oversight of digital technology, contact...

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Roy Capon, Head of Digital Experience - Global Growth Markets (EMEA & APAC), Cognizant

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Roy Capon / Keynote Panel: What the hell do our customers want?

Roy Capon, Head of Digital Experience - Global Growth Markets (EMEA & APAC),
Cognizant

Roy has been working in global technology and marketing businesses for over 20 years. He joined Cognizant as the CEO of Zone - the award-winning customer experience business acquired by Cognizant. He now heads up Strategy and Growth for Cognizant Consulting across EMEA and APAC, focusing on...

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Sylvía Kristín Ólafsdóttir, CCO, Icelandair

World Aviation Festival Day 3 @ 11:45

The Rise of Travel Fintech: Unlocking new customers spend in the airline industry

Interviewee: Ben Walters, Head of Hopper Cloud, Hopper

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Ben Walters / The Rise of Travel Fintech: Unlocking new customers spend in the airline industry

Ben Walters, Head of Hopper Cloud,
Hopper

Ben Walters is the Head of Hopper Cloud, the B2B initiative from Hopper. Combining trillions of data points and powerful machine learning, Hopper saves users time, money, and anxiety in their quest to book the perfect trip. Hopper is the most downloaded travel app in North America with over 100...

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Interviewer: Henry Harteveldt, President, Atmosphere Research Group

World Aviation Festival Day 3 @ 13:15

Digital Product Panel: Passenger appetites for digital products have accelerated rapidly – where are the quick wins when it comes to improving the digital customer experience?

Moderator: Henry Harteveldt, President, Atmosphere Research Group

Oliver Schmitt, MD, Digital Hangar and SVP of Digital Delivery, Lufthansa Group

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Oliver Schmitt / Digital Product Panel: Passenger appetites for digital products have accelerated rapidly – where are the quick wins when it comes to improving the digital customer experience?

Oliver Schmitt, MD, Digital Hangar and SVP of Digital Delivery,
Lufthansa Group

Dr. Oliver Schmitt, born in 1971, is Senior Vice President for Digital Delivery within the Lufthansa Group. In this role, he is responsible for providing digital solutions for products & services related to the customer-facing airline business at Lufthansa Group. Heading the Digital Hangar, the ...

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Massimo Morin, Head, Travel, Amazon

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Massimo Morin / Digital Product Panel: Passenger appetites for digital products have accelerated rapidly – where are the quick wins when it comes to improving the digital customer experience?

Massimo Morin, Head, Travel,
Amazon

Massimo joined Amazon in 2017 and he brings 25+ years of experience in the travel and hospitality industry. Before joining Amazon, he worked for ITA Software as Technical Director and at Google as Head BD Travel, EMEA. His core expertise is in airline pricing, distribution, revenue management, and...

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Sara Walter de Freitas, Director Ecommerce and Digital Experience, TAP AIR PORTUGAL

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Sara Walter de Freitas / Digital Product Panel: Passenger appetites for digital products have accelerated rapidly – where are the quick wins when it comes to improving the digital customer experience?

Sara Walter de Freitas, Director Ecommerce and Digital Experience,
TAP AIR PORTUGAL

Sara Walter de Freitas, Director Ecommerce and Digital Experience TAP Air Portugal, has been digitally accelerating organizations with a customer-centricity approach, a problem-solving mindset and passion for intersecting business and marketing with technology. With over 20 years of experience in...

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Dirk John, CIDO, British Airways

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Dirk John / Digital Product Panel: Passenger appetites for digital products have accelerated rapidly – where are the quick wins when it comes to improving the digital customer experience?

Dirk John, CIDO,
British Airways

Dirk brings over 25 years of expertise in airlines and technology. His experience covers digitization, advanced analytics, IT, business transformation, and management of large-scale program and product organizations. He has a broad background in airline functions like...

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World Aviation Festival Day 3 @ 15:00

Battle of the airline apps - Keynote Theatre

At this year's World Aviation Festival we’re holding a challenge to find out who currently has the ultimate airline app!

Join the battle to find out which airline app is leading the way in offering a more seamless, frictionless and simple passenger experience. 

Host: Oisin Lunny, Journalist, Podcast and Webinar Host, Event MC, Galaxy of OM, S.L.

Ann Cederhall, Consultant, LeapShift

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Ann Cederhall / Battle of the airline apps - Keynote Theatre

Ann Cederhall, Consultant,
LeapShift

Working as an independent consultant in the aviation industry with more than 20+ years of experience Ann has proven expertise in retail, e-commerce, digitization, innovation, project management, and delivery. Key knowledge areas include NDC, Offer and Order Management, ONE Order, corporate booking...

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Seth Miller, Editor, PaxEx.Aero

Henry Harteveldt, President, Atmosphere Research Group

Ben Mutzabaugh, Senior Aviation Editor, The Points Guy

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Ben Mutzabaugh / Battle of the airline apps - Keynote Theatre

Ben Mutzabaugh, Senior Aviation Editor,
The Points Guy

Ben Mutzabaugh is The Points Guys’ Senior Aviation Editor, overseeing a team of reporters who cover the day-to-day news of the airline industry. He joined The Points Guy in March 2019 after nearly two decades at USA Today, where he was best known for launching the long-running, industry-leading...

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Murat Sahin, Manager, Online Product Development, TURKISH AIRLINES

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Murat Sahin / Battle of the airline apps - Keynote Theatre

Murat Sahin, Manager, Online Product Development,
TURKISH AIRLINES

“Murat Şahin is an ambitious digital marketing professional with over 10 years of invaluable experience gained at Turkish Airlines. Throughout his career, he has played integral roles, consistently demonstrating his versatility and expertise.Commencing his journey as a digital marketing...

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Chris Gale, Product - App and Mobile, Emirates

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Chris Gale / Battle of the airline apps - Keynote Theatre

Chris Gale, Product - App and Mobile,
Emirates

Chris is responsible for the Emirates app, ensuring its features and tech reflect best-in-industry practices and deliver on the airline’s “Fly Better” promise to its customers. He joined Emirates in 2022,  bringing his rich experience as product lead in various industries including...

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Bertille Bourrel, Chief Product Officer, Air France-KLM

Christian Spann, Head of Product Community, Lufthansa Group Digital Hangar