Henry Harteveldt | President
Atmosphere Research Group
Henry Harteveldt is one of the travel industry’s most well-known and respected
industry analysts and advisors.
After nearly 12 years as Forrester Research’s travel industry analyst, Henry
founded Atmosphere Research in September 2011. Atmosphere Research
provides independent, objective, and trustworthy research on traveler and
industry marketing, distribution, and technology trends.
Before becoming an analyst, Henry spent more than 15 years in marketing,
planning, and distribution roles at premier travel firms such as TWA, Continental
Airlines, Fairmont Hotel Management Company, and GetThere.
Henry is regularly quoted in media such as The New York Times, Wall Street
Journal, and USA TODAY, and appears on CBS, CNBC, Bloomberg, and CNN.
Henry lives in San Francisco and is a graduate of the Tulane University School of
Business. He actively shares his industry perspectives on Twitter (@hharteveldt).
Appearances:
World Aviation Festival - 4th September @ 14:20
NDC & One Order 2019-2021: Are airlines finally approaching the retailing tipping point?
- Where does the industry stand when it comes to “retailing readiness” and what is the current state of NDC developments?
- What are the key elements that are driving the airlines who are much more prepared for a retailing revolution?
- What will 2019-2021 look like for NDC and One Order adoption and implementation?
World Aviation Festival - 5th September @ 12:25
CIO & CDO Panel: What are the biggest challenges of integrating digital technology into the aviation industry?
- Can the airline industry unlearn enough, disrupt itself and digitally transform to compete with leading digital players?
- In a hyper-competitive global market how can carriers use digital and AI to differentiate themselves from competitors?
- How can digital and AI help bridge the personalisation gap to transform the passenger experience?
- What are the potential untapped applications for blockchain and IoT that could become genuine game changers?
World Aviation Festival - 5th September @ 15:15
PANEL DISCUSSION: Airline distribution in 2030 – Gravitating towards airlines, intermediaries or tech giants?
- Will the power eventually shift from existing travel players to global tech giants?
- Can NDC and One Order standards shake up the industry and achieve mass adoption by 2025?
- What will be the challenges of implementing One Order and is this something that will affect your distribution strategy in the near future?
- How will the role of GDSs evolve and will the OTA/Metasearch/GDS apocalypse become a reality?
- Will the current ecosystem adapt to include new technologies and user behaviours such as voice search, virtual assistants and instant messaging services?
- What is the potential for blockchain technology to disrupt airline distribution?
World Aviation Festival - 5th September @ 17:00
CLOSING KEYNOTE PANEL DISCUSSION: Data driven airlines – What are airlines doing to create insights that will improve the customer proposition, drive revenue and reduce costs?
- There are now billions of data points on a day to day business – How do we retain that data to help improve the next journey?
- How close are we to achieving a new level of data-driven collaboration across all airline functions collectively to deliver a more seamless customer experience?
- Have we succumbed to the Googles & Amazons of this world - How will airline data fit into the travel ecosystem of the future?
- Ultimately can new technologies and big data help reduce tight profit margins and intensify global competition?
Organiser
