Guillaume Laporte | Chief Executive Officer
Mindsay

Guillaume Laporte, Chief Executive Officer, Mindsay

Guillaume co-founded Destygo in September 2016 and is the Chief Executive Officer of this fast-growing startup.
He has strong strategic and entrepreneurial expertise, having previously worked at Expedia, focusing on Spanish market development. He is passionate about technology, always chasing the latest innovations.
Guillaume has graduated from the Ecole Hôtelière de Lausanne, a well-known hospitality university and HEC the most prestigious French business school.

Appearances:



World Aviation Festival - 4th September @ 14:55

How can we successfully balance AI, social listening and human responses via airline social media teams in an industry that is fast paced, unpredictable and global?

  • What are the challenges of delivering a seamless and successful interaction with the customer across different channels?
  • How can you deal with negativity quickly and authentically across social media platforms using human and AI agents?
  • Where is the true value on social listening and how can it help provide valuable data for decision making?
  • Comparing your brand on social media – what KPIs do you use to analyse how you stack up against competitors?

World Aviation Festival - 5th September @ 11:20

Technology & Strategy Roundtables

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.

What can airlines do to optimise customer support costs, increase revenue & build loyalty using A.I?

last published: 21/Jun/19 15:15 GMT

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