Guðný Halla Hauksdóttir | Director Customer Service
Icelandair

Guðný Halla Hauksdóttir, Director Customer Service, Icelandair

Guðný has a passion for delivering exceptional customer service, ensuring that every passenger has a seamless and enjoyable travel experience.
As a forward-thinking leader in the customer service space, Guðný recognizes the importance of being proactive in providing customer service. She strives to anticipate passengers' needs even before they arise, setting a new standard for excellence in the industry.
Accessibility and service recovery are key pillars of Guðný's customer service philosophy. She understands the importance of making customer service easily accessible to passengers and is committed to providing service recovery that adds value to the travel experience.

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