Frederic Kahane | SVP Customer Loyalty and Flying Blue Director
Air France - KLM

Frederic Kahane, SVP Customer Loyalty and Flying Blue Director, Air France - KLM

Frédéric Kahane (54) is graduated from the ?Institut national polytechnique de Grenoble (France)?, and holds also a Master Degree in Aeronautics of ?Ecole supérieure des techniques aérospatiales (Paris)?. He joined Air France in 1990 and had several sales & commercial positions, mainly on the field, such as General Manager Northern Caribbean (Santo Domingo) and Commercial Director Middle East (Dubai). For Air France KLM, he was successively Director of development of the global corporate sales, General Manager Belgium & Luxemburg (Brussels), and then General Manager for Greater China (Beijing). In 2013, he became Project Leader of Air France KLM Customer Marketing and, in 2015, he was appointed Senior Vice-President Customer Loyalty and Flying Blue Director. Frederic is married with two daughters and is currently living in the Hague (Netherlands)

Appearances:



World Aviation Festival Day 1 @ 15:10

Air France Case Study: Revamping the entire Flying Blue digital experience

  • Making loyalty less transactional and more personalized by using the right digital tools at the right time
  • Keeping flyers engaged by working with non-travel product suppliers
  • Moving from FFP to becoming a lifestyle program supported by a strong digital experience

World Aviation Festival Day 1 @ 15:25

Panel: What is the future of end-to-end digital loyalty?

  • How can we effectively link loyalty programs together with non-airline brands so you can deliver enhanced offers and interact with both programs at once?
  • What is the future of digital journey, gamification and customer engagement to enhance customer loyalty?
  • How can AI and data science help us understand every interaction and personalise more effectively?
  • Communicating is key but how are airlines experimenting with diferent ways to reach passengers through channels such as chatapps?
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:18 GMT
last published: 12/Nov/21 11:18 GMT

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