Fraser Brown | Retail & Property Director
Heathrow

Fraser Brown, Retail & Property Director, Heathrow

Fraser became Retail Director at Heathrow on 1st November 2018 and in December 2020 took on the Property Portfolio as well. Previously he spent over 4 years at Heathrow Express as Managing Director and formerly Commercial Director.  Prior to this he worked at Gatwick Airport as Head of Travel Services, before moving across London to Heathrow.  His roles at the UK’s busiest airport have included Head of Travel Services and Managing Director of Ultra Global PRT. Fraser worked for the first 10 years of his career in various commercial roles at ExxonMobil in the UK, Belgium, and Spain. Fraser holds a degree in Economics and has Executive Education Diplomas from INSEAD and LBS.

Appearances:



World Aviation Festival Day 2 @ 14:00

Augmenting the physical airport experience with effective digital retailing tools

  • Has the pandemic expedited some of the inherent hurdles of airport omni-channel retailing?
  • How do we help customers minimize contact, offer intuitive wayfinding and enhance the overall experience?
  • Harnessing the power of digital, innovation and data at Gatwick Airport

World Aviation Festival Day 2 @ 14:30

Airport Retail Panel: How can airports go from bricks to clicks by accelerating digital retailing strategies as re-emerge from the industry’s largest ever crisis?

  • Considering the devastation of the pandemic on revenues and cash flow where should airports begin to look for incremental revenue generation opportunities and cost saving?
  • As passengers of all ages are now fully accustomed to pre-order, pre-select and home delivery how do airports align themselves to provide the most convenient digital access to these products?
  • Have airline-airport collaborations become more common as a result of the pandemic and how can these translate into a strong commercial model?
  • What are the other areas of potential when it comes to the digitalization of non-aeronautical revenue?
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:18 GMT
last published: 12/Nov/21 11:18 GMT

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