Christina Foerster | Member of the Executive Board and Chief Customer Officer
Lufthansa Group

Christina Foerster, Member of the Executive Board and Chief Customer Officer, Lufthansa Group

Christina Foerster has been a member of the Executive Board of Deutsche Lufthansa AG since 1 January 2020. In her function as Chief Customer Officer, she is responsible for the business areas Customer, IT and Corporate Responsibility. After joining Brussels Airline as Chief Commercial Officer (CCO) in 2016, she took over the position of Chief Executive Officer (CEO) at the Belgium Group Airline in April 2018. Before, Christina Foerster held several positions within Deutsche Lufthansa AG, where she started her career in the airline industry in 2002 as Project Manager Corporate. Afterwards she has been General Manager Product Development from 2005 until 2011 before being appointed Vice President Network & Fleet Development in 2011. In 2014 Christina Foerster was appointed Senior Vice President Network, Group & Alliance Development before becoming overall Process Owner of Network & Partner Management for the entire Lufthansa Group. Christina Foerster started her career as a Consultant in ?The Boston Consulting Group? in 1999.

Appearances:



World Aviation Festival Day 2 @ 09:15

Keynote Address: Why the post-pandemic customer journey needs to focus on digitalization and sustainability

  • How accelerating digital at Lufthansa will become a gamechanger as the industry begins its steady climb towards recovery?
  • What innovative technologies are Lufthansa adopting to build back sustainably and how will further partnerships emerge as the industry aims to reach key milestones?
  • How can we overcome the main challenges associated with creating a more seamless journey by driving and accelerating the latest automation and biometrics initiatives?
  • Understanding how we can handle new passenger expectations after they have had 2 years of new adoption and interactions with highly personalized and automated non-aviation tech brands?
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:18 GMT
last published: 12/Nov/21 11:18 GMT

back to speakers