Brian Gross | Vice President of Digital Innovation

Brian Gross, Vice President of Digital Innovation, Aeromexico

Brian Gross led the digital transformation of Aeromexico, launching all-new web, API, check-in, CRM, email and payments platforms in under two years. He continues to drive innovation, with a focus on artificial intelligence  – the airline was one of the first companies worldwide to provide AI-powered customer service on WhatsApp's enterprise platform. Previously,

Brian launched new apps at AT&T in Atlanta, web banking at ABN AMRO in Amsterdam, and evangelized great user experiences as a Forrester analyst.   Brian originally hails from Los Angeles and attended UCLA and the Rotterdam School of Management.

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Conference 5-7 September • Exhibition & Seminars 6-7 September

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