Boet Kreiken | EVP CXO

Boet Kreiken, EVP CXO, KLM

Boet Kreiken (Dutch)  was born in Capetown, South Africa in 1958.

He has master degrees both in Public Administration and in Transport and Logistics.
He joined KLM in 1985, where he has fulfilled senior commercial functions in  Europe , Africa for KLM Cargo, for  KLM Passenger Business as  GM  Nordic , SVP Pricing &  Revenue Management, SVP  and Areamanager  Asia Pacific and  Mid/South Atlantic. In 2005 he was appointed as EVP CIO , while over 2009-2017 he was  Managing Director of KLM Cityhopper/CEO of KLM Cityhopper Ltd in the UK. In 2013 he was elected as President of the ERAA European Regions Airlines Association. Was  former  board  member  of  ERA, ATPCO and  SITA . Since 2017 EVP CXO of  KLM  responsible for Customer Experience and Brand.

Boet is married to Ellis and they have four children.


World Aviation Festival Day 1 @ 12:55

CX Panel: How can airline CX teams keep up with the increased need for flexibility, sustainability, personalization, digital differentiation to create superior end-to-end experiences?

last published: 20/May/22 11:56 GMT

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