Billy Shallow | Director of Innovation and Technology
Airports Council International Europe - ACI EUROPE

Billy Shallow, Director of Innovation and Technology, Airports Council International Europe - ACI EUROPE

In his role, Billy leads ACI World’s Innovation and Technology teams encompassing the World Airport IT Standing Committee as-well as the Smart security programme focused on improving security, operational efficiency and the passenger experience across the world’s airports.

Before ACI, Billy worked at London City Airport for five years designing and implementing their security transformation programme. Billy then went on to lead consulting projects for 18 months working at King Abdulaziz International Airport Jeddah, Brussels Airport, Birmingham Airport and Belfast City on security and optimization programmes.

A British national, with a passion for operational improvement, Billy is a lean six sigma black belt. He sits on ICAO’s working group on innovation, as-well as a number of industry groups. He holds a University of London Bachelor’s degree in Management and Organizational Analysis.

Appearances:



World Aviation Festival Day 1 @ 15:10

Keynote Airport CIO Panel: Going from bricks to clicks by embracing and accelerating digital strategies

  • What can we do to create smarter airports by embracing contactless, predictive tools, passenger flow data and sustainability?
  • How has the pandemic impacted our goal of establishing globally interoperable, technology agnostic solutions that cover the end-to-end traveller journey?
  • At a time of low appetite for investment how are CIOs prioritising the uptake of new technologies that support digitalisation and sustainability?
  • How are airport CIOs thinking about new ways of using technology to engage with travellers?
  • Has the pandemic strengthened the case for more open data and will we see more examples of collaboration as we re-emerge in 2022?
  • How is the adoption of cloud technology enabling airports to optimize operations and bring the passenger experience to another level?
  • Rebuilding from the inside out – How can we throw away legacy baggage and stop just layering on systems to antiquated infrastructure?

World Aviation Festival Day 2 @ 11:30

Biometrics and automation Panel: How will advances in digital identity and automation tech help us leverage seamless/touchless experiences that can ultimately enable a speedier recovery?

  • Overcoming the data and privacy issue – Is this the number 1 barrier to achieving seamless travel and if so, how do we overcome it?
  • How far away are we from the implementation of self-sovereign identity for air travel?
  • Following the pandemic what is the new level of automation expected at the airport and how can we cope with higher passenger numbers and more complexity layered on?
  • How close are we to creating an effective ecosystem that incorporates all stakeholders or will this be solved by a big tech company taking over the end-to-end experience?
  • What kinds of opportunities beyond security could the future of biometrics hold and what are the challenges of integrating digital wallets in to the mix?

World Aviation Festival Day 2 @ 14:45

Self-Service and CX Panel: How does an airport and the overall ecosystem remain relevant for passengers as we head into 2022?

  • What types of changes are you seeing in passenger behaviors and what are the challenges of keeping up with these new trends?
  • How are airports aiming to bring the customer experience to another level by utilizing digital tech and how collaborative can you be in this space?
  • What is the appetite for seamless travel and contactless investments in the near future and which areas are you prioritizing?
  • How can you create more relevance and personalization for your passengers at key touchpoints?
  • What future mobility partnerships do you expect to see that will enhance the end-to-end journey?
  • What are airports doing to further digitally augment the physical space to enhance the passenger experience?
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:18 GMT
last published: 12/Nov/21 11:18 GMT

back to speakers