Bart Saverwyns | Chief Experience Officer
Brussels Airport

Bart Saverwyns, Chief Experience Officer, Brussels Airport

After a short consultancy career and 20 years working in financial services, Bart Saverwyns joined Brussels Airport Company in 2017. He is a member of the Management Committee of the airport and currently holds the role of Chief Experience Officer. In this role he is responsible for Passenger Experience, Digitalization and ICT. Bart has a broad history in general management, customer management, marketing, ICT, data and digital.

Appearances:



World Aviation Festival Day 2 @ 14:45

Self-Service and CX Panel: How does an airport and the overall ecosystem remain relevant for passengers as we head into 2022?

  • What types of changes are you seeing in passenger behaviors and what are the challenges of keeping up with these new trends?
  • How are airports aiming to bring the customer experience to another level by utilizing digital tech and how collaborative can you be in this space?
  • What is the appetite for seamless travel and contactless investments in the near future and which areas are you prioritizing?
  • How can you create more relevance and personalization for your passengers at key touchpoints?
  • What future mobility partnerships do you expect to see that will enhance the end-to-end journey?
  • What are airports doing to further digitally augment the physical space to enhance the passenger experience?
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:18 GMT
last published: 12/Nov/21 11:18 GMT

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