WEBINARS
In these uncertain times, we’re offering our community a way to stay connected and share ideas. That's why, we’ve created a virtual space to come together and explore the most important topics in the industry right now.
Every webinar is free to attend via GoToWebinar.
PaST WEBINARS
Touchless Travel: Emerge stronger by leveraging mobile technology
Tuesday 6 October, 15:00 (UK Time)
Establishing and maintaining trust in flying will be key to getting back to 2019 level of travel.
As the industry adapts, airlines need to look at how they can limit the physical interaction between employees and passengers without diminishing the passenger experience.
In this session, IBM, Apple and leading airline speakers discuss how leveraging mobile technologies can transform the travel experience while enabling a touchless travel. We will hear from the panel how this is being done at leading airlines around the world to make travel safe and enjoyable again.
- Rob Ranieri, Vice President and Partner at IBM - Global Travel and Transportation Offering Leader
- Stephanie Abeler, Senior Director Service Factory Ground Operations at Lufthansa
- Grant Milstead, Vice President Digital Technology at United Airlines
- Mark Sargent, Worldwide Industry Lead at Apple
Interview with Enrique Beltranena, CEO of Volaris
Tuesday 7 July
Join us for a one-on-one interview with the CEO of Volaris Enrique Beltranena. We will be discussing how Volaris plan to emerge from this crisis and understanding more about the impact on the South American aviation market.
The Next Normal in Aviation: Accelerate Recovery and Emerge Stronger
Tuesday 30 June, 3pm (BST)
The travel industry's next normal will be defined by companies that effectively rebuild traveler trust, as they introduce more elasticity into their operations and business models. Airlines and airports can transition from crisis management to effective recovery planning in the following ways:
- Prioritize deep customer engagement that builds lasting trust
- Continue to provide differentiated experiences consistently
- Drive down operational costs with a mix of technologies
- Implement strategies that increase business elasticity and cost variability across all functions
How to Strengthen Ground Operations and Keep Staff Safe During a Pandemic: A Digital Approach
Tuesday 23 June, 3pm (BST)
As the aviation business prepares for a longer period of co-existence with the coronavirus, INFORM has already been working with its customers to implement further digital solutions aimed at both protecting staff and passengers from the risks of infection as well as strengthening operations in an environment of increased uncertainty.
Based on this experience, Uschi Schulte-Sasse, Senior Vice President of INFORM Aviation, will share advice on building a resilient ground operation adapted to today's novel circumstances.
- Evaluate the impact of process changes and create digital models to maintain staff productivity and operational resilience.
- Learn how INFORM's Corona Tracing and WebApps can help monitor staff contacts and quickly trace all people who have been exposed to the virus before it spreads.
- Discover how you can use the opportunity to re-prioritize environmental sustainability going forward.
Outlook for global aviation in 2021
Thursday 18 June
IATA's Chief Economist Brian Pearce joins us to give his insight on the outlook for global aviation in 2021. Topics covered will include:
- Impact of COVID19 on air travel, cargo and airlines in 2020
- Government aid, debt and a financially fragile industry entering restart
- Outlook for demand for air travel and for cargo services in 2021
Sustainable Aviation Fuels - The way forward
Tuesday 16 June, 3pm (BST)
Join us on June 16th for an interactive session on Sustainable Aviation Fuels. We will be covering a wide variety of topics and tapping into their current status.
Some of the topics will be:
- Aviation Industry Sustainability objectives
- What is SAF?
- SAF availability
- Logistics & Supply Chain
- Status on regulations
- Feedstock potential
- SAF future growth
- Ensuring Sustainability of SAF
After a presentation by Neste, you are cordially invited to participate in a live Q&A.
Contributions from:
- Salla Ahonen - Vice President Sustainability
- Sami Jauhiainen - Vice President, Business Development, Renewable Aviation
- Jonathan Wood - Vice President, Europe, Renewable Aviation
- Chris Cooper, Vice President, North America, Renewable Aviation
Exclusive Interview with Joanna Geraghty, President, JetBlue
Thursday 11 June, 7pm (BST)
Bloomberg’s Guy Johnson sits down exclusively with Joanna Geraghty, President and COO, JetBlue to discuss:
- The State of play of aviation in the U.S.
- What essential steps are JetBlue taking to face this pandemic head on and retain their position as a trusted U.S brand?
- What are the global standards needed to guide us out of this crisis?
- How is technology helping us adapt the travel experience to suit a post Covid world?
- Why investment in start-up companies is more essential than ever and how much importance will JetBlue place on JetBlue Tech Ventures in the near future?
The Travel Payment value chain, impact of COVID-19 and what’s next?
Tuesday 9 June
We spoke to Mastercard about the travel payment value chain. Topics include:
- Airline and Travel Payments trends before COVID-19
- Impact of COVID-19 on the industry in general and payments in particular
- Cancellations/refunds/vouchers/chargebacks: best practices and guidelines
- Changes in consumer payment preferences
- B2B payments: streamlining the money flow and ramping up sales via travel agencies
- Virtual Card Numbers: is right pricing possible?
- Paul van Alfen - Managing Director, Up in the Air - Travel Payment Consultancy (moderator)
- Chris Fendley - EVP Market Development Enterprise Partnership, MasterCard
- Michael Oliva - Director Franchise Management, MasterCard
- Chiara Quaia - VP Market Development Travel, MasterCard
- Thomas Helldorff - VP Airlines & Travel, Worldpay from FIS and Author of the "Airline Payments Handbook”
- William Pershke - Vice President Airline Consulting, Elavon
Supply & Demand, How is travel forever changed?
Tuesday 2 June 2020
The webinar will be covering a brief overview of the current situation, looking at influencing factors impacting supply & demand and how companies connected to the airline business can be thinking of new ways to innovate to adapt to the changes coming.
- Paul Charles, Founder and CEO, The PC Agency
- Robyn Grassanovits, VP Travel Products & Emerging Business, Cirium
- Mikko Turtiainen, VP Market Management, Finnair
Interview with József Váradi, CEO of Wizz Air Holdings
Tuesday 26 May
Wizz Air Holdings CEO József Váradi sits down with John Strickland to discuss:
- How Wizz Air are planning to bounce back post Covid and stimulate customer demand for a sustained recovery?
- What is the “new normal” when it comes to airline operations, hygiene and passenger expectations coming out of this pandemic?
- How will the current situation impact Wizz’s expansion into new regions such as the Middle East?
Strategies for the post-COVID-19 future of airline travel retail and F&B
Covid19 reveals the necessity for change in travel retail in the airline business. Airlines need to re-think and adapt their business to find ways how to increase spend-per-pax. In this webinar we’ll show the post-COVID-19 future of airline travel retail. We’ll discuss how airlines can develop new strategies for ancillary revenue growth through travel retail, inflight-shopping and F&B pre-order.
Hosted by Kian Gould, Founder & CEO, AOE
Speaker: Vimal Kumar Rai, MD, TRACE Consulting
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Long-term impact of corona on airlines and travel retail
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The death of the trolley and the future of inflight shopping
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Strategies how to achieve an increased spend-per-pax through new digital business models along the customer journey
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Case study: insights of how Singapore Airlines already achieved this
The “new normal”: the changing face of aviation post COVID-19
05 May 2020
In conversation with SITA CEO Barbara Dalibard.
COVID-19 has had a dramatic impact on the air transport industry, requiring a new approach to how the industry operates as it emerges from this crisis. This will establish a new normal where operational cost efficiencies, health as a key element of a safe and secure journey and ensuring long-term sustainability will be fundamental to the industry’s recovery and resurgence.
To support this recovery requires the right mix of technology, trust and collaboration between industry players and rethinking the processes that underpin travel.
Aviation and COVID-19 live Q&A with the experts
28 April 2020
The airline industry has been hit extremely hard by the COVID-19 crisis, and our thoughts go out to the airlines, airports and wider supply chain that have been irrevocably impacted.
To stay connected in these unprecedented times, we've hosted three "State of Play" webinars where we discussed the circumstances for Europe, the US and the APAC region respectively.
Due to the interest and amount of questions that we've received we've decided to bring back our team of experts to answer them all in a live Q&A for a full hour on the 28th April.
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John Strickland, Director, JLS Consulting
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Zheng Lei, President, IAR - Institute for Aviation Research
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Henry Harteveldt, President, Atmosphere Research Group
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Shashank Nigam, Chief Executive Officer, SimpliFlying
How can airlines restore brand confidence through the COVID-19 crisis
21 April 2020
With more restrictions being placed on travel to contain the COVID-19 outbreak, learn how airline brands can minimize the eroding effect on their brands.
Hosted by
Shashank Nigam
, Chief Executive Officer,
SimpliFlying
✈ Why COVID-19 is different from most crises airlines have dealt with previously
✈ How top airlines have been responding to the crisis
✈ How to avoid mistakes that can erode brand trust
✈ Leadership in times of crisis
✈ How to create a culture of crisis readiness for the future
Aviation and COVID-19 state of play series APAC
14 April 2020
The aviation industry is in disarray, due to the wide impact of Covid-19 the state of the industry has fundamentally changed. Our thoughts go out to the airlines and wider supply chain that have been irrevocably impacted by this worldwide event.
This webinar is hosted by Zheng Lei, President, IAR - Institute for Aviation Research
Aviation and COVID-19 state of play series US
07 April 2020
Aviation and COVID-19 state of play series Europe
31 March 2020
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