Aviation IT Show


Digital Transformation, data and infrastructure for the world’s airlines, airports and partners


The Aviation IT Show is for airline and airport CIOs, Heads of IT, Heads of Operations and is about how we as an industry can create an ICT infrastructure that can meet the needs of today’s travellers. See agenda

 

 

KEY SPEAKERS INCLUDE

 

VIEW AGENDA

 

SPONSORS

2e Systems

AeroCRS

AirnGuru

Amadeus/Navitaire

Arcadia

assaia

ATA.ONE

ATPCO

Cirium

Distil Networks

EveryMundo

Farelogix

GlobalDot/Akamai

IATA

IBM

Indra

Lufthansa Aviation Training GmbH

Microsoft

Nagarro

nuTravel

Planitas

PROS

Sirena Travel

SITA

Volantio

 

 

 

 

 

AGENDA

 

 

 

Aviation IT, Wednesday 4 September 2019

08:45

Chair's opening remarks

COMMERCIAL SPACE TRAVEL

Stephen Attenborough
08:50

Visionary Keynote from Virgin Galactic: Taking long haul travel above the atmosphere

  • How do Virgin Galactic plan to revolutionise commercial travel by taking space tourism to the masses?
  • What are the key aspects of the customer experience when travelling as a space tourist?
  • Can Virgin Galactic prove the business model and begin to transport passengers with the safety and regularity of acommercial airline?
  • Why should airlines and airports pay close attention to this new type of commercial travel?
10:30

Networking and refreshments in the exhibition hall

13:00

Networking lunch in the exhibition hall

NDC & ONE ORDER SUMMIT

Henry Harteveldt
Aviation IT
14:20

NDC & One Order 2019-2021: Are airlines finally approaching the retailing tipping point?

  • Where does the industry stand when it comes to “retailing readiness” and what is the current state of NDC developments?
  • What are the key elements that are driving the airlines who are much more prepared for a retailing revolution?
  • What will 2019-2021 look like for NDC and One Order adoption and implementation?
interview
Aviation IT
14:25

Fireside Chat: Datalex and Client

Datalex CMO Ornagh Hoban interviews one of their airline partners about how they believe NDC can augment the value and experience the traveller receives from the airline’s existing product offering and service. They will discuss how the concepts of travel retail and personalisation can provide learnings for other business units within the organisation – for example in terms of the use of data science and tailoring the customer experience. Finally, they will also consider how NDC will change the nature of the airline relationship with the indirect channels, as it becomes a critical standard for airlines that wish to maximise the business potential of working with partners across multiple channels.
Rogier Van Enk
Aviation IT
14:30

How Finnair is using NDC, data science and chatbots to deliver next gen distribution?

  • What is the future of voice technology and what role will it play in the distribution ecosystem?
  • How can you use data science with direct connect to make personalisation more of a reality?
  • What role will China play in the future of distribution?
David Friderici
Aviation IT
14:45

Can NDC and One Order really drive value?

  • Comparing pricing and product decisions in a legacy world and the new world
  • The technological requirements to implement these
  • Use cases and benefits
Marcus Motzkuhn
Aviation IT
15:00

How Sunexpress is using NDC to develop complete customer centricity

  • How are passenger behaviours and new technologies influencing the future of distribution?
  • What is the future of search and booking through voice technology and how will ancillaries be integrated?
  • Going all in on NDC and building your website and sales channels around the new NDC world
Tye Radcliffe
Aviation IT
15:15

How Blockchain, NDC and One Order are impacting the future of airline distribution

  • How will blockchain technology apply to airline distribution?
  • Will NDC and One Order fundamentally change the distribution ecosystem?
  • What does it take to remain relevant in this new world?
15:30

Networking and refreshments in the exhibition hall

NDC & ONE ORDER SUMMIT

Johannes Walter
Aviation IT
16:00

The Lufthansa Group airlines’ NDC Partner Program – Relevant Offers, Value-based Partnerships

  • How technology supports us to enhance the variety of our offers
  • How we establish new, value-based distribution partnerships
  • How cooperation along the value-chain puts the customer at centre stage
Alf Sagen
Aviation IT
16:15

Are NDC standards disrupting airline commerce?

  • IATA NDC and One Order - under the hood
  • How is ancillary bundling shaping up in this world
  • Hyper-personalization in airline retailing
Bryan Porter
Aviation IT
16:30

NDC INNOVATION IN METASEARCH - DRIVING DIRECT BOOKINGS TO AIRLINES WITH IATA NDC

Metasearch does not have to be about disintermediation and price comparison. Recent innovations in airline retailing means that airlines can partner with metasearch channels to drive incremental direct bookings using the IATA NDC Standard. As a result, airlines can better engage with the metasearch ecosystem, to enable seamless in-the-moment customer acquisition and conversion.
Osama Sheikh
Aviation IT
16:45

NDC - The new era of Distribution; Airlines Perspective

  • What are the challenges for legacy Airlines to move towards NDC.
  • Does market is ready for NDC, Acceptability of new capabilities within airlines and for the market.
  • Level of transparency for travelers with NDC capabilities.

BATTLE OF THE AIRLINE APPS

Glenville Morris
17:00

From pitch to public. How to create and deliver an innovation roadmap

  • easyJet mobile. A model of innovation & inspiration
  • Solving travel pain points. An inside look at the process
  • Our mobile future? Travelport & easyJet discuss what's next
Petcha Kucha
17:15

BATTLE OF THE AIRLINE APPS

Join the battle to find out which airline app is leading the way in offering a more seamless, frictionless and simple passenger experience.

Airline customers will be voting via social media throughout the year and we will reduce this down to 5 contenders who will deliver a 5 minute pitch on why there app deserves to be named the best.

Conference attendees will then have the final vote.

Join us to see who is leading the airline app revolution!
17:30

Welcome drinks reception

last published: 18/Jul/19 09:35
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Aviation IT, Thursday 5 September 2019

08:00

Registration

DIGITAL COMPETITION AND DIFFERENTIATION

Tony Fernandes
08:30

Keynote Interview: Tony Fernandes, Group CEO, AirAsia

Low Cost industry legend and one of Asia’s most famous entrepreneurs joins us to talk about AirAsia’s huge transformation. Going from being an airline to a one-stop travel technology company. Tony will be sharing how Asia’s largest low-cost carrier is going beyond air transportation to encompass hotels, activities, loyalty and much more. Discover first-hand how AirAsia is digitalising operations and using advanced analytics and machine learning to digitise every aspect of its business and better serve customers.
Johan Lundgren
08:55

Keynote interview: Johan Lundgren, CEO, easyJet

easyJet CEO Johan Lundgren sits down with Guy Johnson to discuss how the easyJet brand is moving beyond price and creating a long-term plan with a vastly wider use of data analytics across the business. Find out from Johan how the airline is radically changing its holiday business and extending its reach to the wider travel value chain. Understand more about how easyJet is embracing data driven customisation and digital capability and learn about new partnerships that will develop from its new contribution model.
Alan Joyce
09:10

Keynote Interview: Alan Joyce, CEO, Qantas

Alan Joyce joins us to discuss the challenges of balancing dual brands Qantas and Jetstar. Find out more about the airline’s future strategy for expanded growth in Asia. Learn how Qantas are looking to exploit and develop its own customer base through Amazon style personalisation. Alan will also be discussing ultra long haul and how Qantas plan to capitalise on high demand. Expanding the most trusted brand in Australia.
Sir Tim Clark
09:30

Keynote Interview: Sir Tim Clark, President, Emirates

Industry legend Sir Tim Clark joins us to talk innovation, growth and coping with headwinds in aviation. Gain his unique insight on how he sees digital technology driving current and future successes. Find out from Sir Tim on what he sees as the most exciting technology impacting the end to end passenger experience. Understand how he views the future of global distribution systems and the potential impact of blockchain, biometrics, AI and IoT on day to day operations.
Panel discussion
09:45

Keynote CEO Panel

Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry. Key issues they will address include:
  • How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
  • What are the trends that will shape the industry into 2020 and where are airline CEOs placing their bets?Biometrics, blockchain, robotics, artificial intelligence, voice technology, connectivity and cyber security?
  • In what way will airlines evolve beyond selling seats and become more involved in the wider booking and planning experience for customers?
  • What is the next step for the evolution of low-cost carriers and are they still the core innovators in a dramatically changing industry?
  • Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
  • What impact will ultra-long-haul travel have on the future of global competition and will we see new partnerships develop?
  • How do airline CEOs see digital as a core differentiator against competition and how are they investing in technology to improve day to day operations and services?
10:20

Networking break in the exhibition hall

round tables
11:20

Technology & Strategy Roundtables

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
"I'll be back" - ROBOTS!!! How to deal with the Good, the Bad and the Ugly?
Aleksandar Ivanišević

Aleksandar Ivanišević, Head of Operations and Support, 2e Systems Gmbh

Achieving NDC´s business objectives with a legacy PSS: What challenges are being faced and what strategies can be adopted to achieve these business objectives.
Marco Contento

Marco Contento, Vice President Aviation Business, IBS Software

Ancillary Revenues in the Travel Industry: What are the effects of mobility on revenue streams pre, during and post-journey?
Robin Moradian

Robin Moradian, Partnerships Manager, Splyt

How can airlines use blockchain to drive 1:1 dynamic offers and personalized retailing?
Gianni Cataldo

Gianni Cataldo, Head Of R&D And Bridge Labs, ATPCO

How can airlines utilise technology to transform the crew layover experience?
Donal Mcgranaghan

Donal Mcgranaghan, Chief Product And Technology Officer, Accommodations Plus International (API)

How can modern offer and order management platforms leverage NDC to enable personalized offers and seamless fulfillment?
Michael Reyes

Michael Reyes, Senior Director, Offer Management Solutions, Sabre

How can your airline accelerate offer transformation?
Jim Davidson

Jim Davidson, President And Chief Executive Officer, Farelogix

How do you use data to exceed traveler expectations?
Andrew Doyle

Andrew Doyle, Director, Aerospace Market, Cirium

How is mobile technology helping airplanes take flight?
Mustafa Ebadi

Mustafa Ebadi, COO, SOTI

How is the journey to Airline Digital Transformation impacting your organization across RM, ecommerce, distribution, and beyond?
Aditi Mehta

Aditi Mehta, Senior Product Marketing Manager, PROS

How much are uncontactable customers costing your airline?
Al Tredinnick

Al Tredinnick, Head of Business Development, 15below

Is a Customer 360 possible in a fragmented digital world ?
Cyril Treacy

Cyril Treacy, Vice President of Industry Architects, Salesforce

Similar to Uber and AirBnB, how can airlines successfully tap into secondary markets to drive incremental profit growth?
Azim Barodawala

Azim Barodawala, Chief Executive Officer, Volantio Inc.

The Onward Passenger Travel – When does this really matter?
Yaron Schechtman

Yaron Schechtman, Head Of Business Development, Here Mobility, HERE Mobility

What can airlines do to optimise customer support costs, increase revenue & build loyalty using A.I?
Guillaume Laporte

Guillaume Laporte, Chief Executive Officer, Mindsay

What can blockchain actually offer for optimised operations within airlines, airports and concessionaires?
Gustavo Sanches

Gustavo Sanches, CIO, National Civil Aviation Agency - Brazil - ANAC

What’s preventing wide-spread adoption of single digital identity in the industry?
Bob Kwik

Bob Kwik, Vice President, Air Transport Solutions, Europe, SITA

Where are the pain points when transforming vast streams of data into seamlessly flowing information for predictive airport analytics?
Rami Hindieh

Rami Hindieh, Associate Director, Greater Toronto Airports Authority

DIGITAL LEADERSHIP

Panel discussion
Aviation IT
12:25

CIO & CDO Panel: What are the biggest challenges of integrating digital technology into the aviation industry?

  • Can the airline industry unlearn enough, disrupt itself and digitally transform to compete with leading digital players?
  • In a hyper-competitive global market how can carriers use digital and AI to differentiate themselves from competitors?
  • How can digital and AI help bridge the personalisation gap to transform the passenger experience?
  • What are the potential untapped applications for blockchain and IoT that could become genuine game changers?
13:25

Networking lunch in the exhibition hall

DISRUPTING DISTRIBUTION

Alison Taylor
Aviation IT
14:40

American Airlines Case Study: Leading the distribution charge in North America

  • How AA has invested heavily in digital distribution and worked with partners to enable a more targeted product for different market segments
  • Refining, defining and shaping a brand and products that suit every traveller profile
  • Staying front and centre of the latest technology developments – Voice, Wi-Fi, Passport Scanning, Baggage Tracking and Dynamic Reaccomodation
Rodrigo Celis
Aviation IT
15:00

NDC is becoming a reality. How can airlines partner with technology providers to accelerate their NDC and intelligent retailing strategy?

  • The technology is here. The time for the travel industry to evolve into intelligent retailers is now.
  • As NDC becomes the new normal, the industry will lean on technology to enable opportunities that exist beyond NDC.
  • Through enhanced partnerships across the travel ecosystem, airlines can begin their journey to fully realizing the benefits of NDC
Panel discussion
Aviation IT
15:15

PANEL DISCUSSION: Airline distribution in 2030 – Gravitating towards airlines, intermediaries or tech giants?

  • Will the power eventually shift from existing travel players to global tech giants?
  • Can NDC and One Order standards shake up the industry and achieve mass adoption by 2025?
  • What will be the challenges of implementing One Order and is this something that will affect your distribution strategy in the near future?
  • How will the role of GDSs evolve and will the OTA/Metasearch/GDS apocalypse become a reality?
  • Will the current ecosystem adapt to include new technologies and user behaviours such as voice search, virtual assistants and instant messaging services?
  • What is the potential for blockchain technology to disrupt airline distribution?
16:00

Afternoon refreshment break and exhibition viewing

DATA DRIVEN AIRLINES

Panel discussion
17:00

CLOSING KEYNOTE PANEL DISCUSSION: Data driven airlines – What are airlines doing to create insights that will improve the customer proposition, drive revenue and reduce costs?

  • There are now billions of data points on a day to day business – How do we retain that data to help improve the next journey?
  • How close are we to achieving a new level of data-driven collaboration across all airline functions collectively to deliver a more seamless customer experience?
  • Have we succumbed to the Googles & Amazons of this world - How will airline data fit into the travel ecosystem of the future?
  • Ultimately can new technologies and big data help reduce tight profit margins and intensify global competition?
18:00

Evening reception at the Arsenal Emirates Stadium

last published: 18/Jul/19 09:35
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Aviation IT, Friday 6 September 2019

08:00

Conference doors open

08:05

Chair's opening remarks

GROUND INNOVATION BREAKFAST BRIEFING

Panel discussion
08:10

How can airlines, airports and mobility partners collaborate to build a seamless travel experience for global passengers?

  • Are we overcoming the traditional challenges of collaboration in aviation between airlines, airports and mobility partners?
  • Exploring the increasing importance of a digital offering in all areas of the passenger journey for seamless capacity optimisation.
  • How can car rental companies evolve to compete more effectively with ride-sharing services?
  • What impact will a driverless future and autonomous vehicles have on the ground experience?
  • How should we adapt our current business models to create ancillary revenue sources?

KEYNOTE: AIRLINES IN A DIGITAL WORLD

Anne Rigail
08:50

Keynote Interview: Anne Rigail, CEO, Air France

New Air France CEO Anne Rigail sits down with Bloomberg’s Anna Edwards to discuss how she is taking a new approach to rebuilding the Air France brand and making the business highly competitive in a digital age. She will also explore her approach to getting the balance right in the group, utilising both premium and low-cost offerings effectively. Also find out exclusively about the latest Air France passenger experience initiatives in this keynote interview.
Alexandre De Juniac
09:15

Keynote Interview: Alexandre de Juniac, CEO, IATA

Alexandre sits down with Anna Edwards to discuss how IATA are approaching new technologies and the digitalisation of processes in the aviation industry. Find out exclusively in this keynote interview how he sees the future development of NDC as it comes of age. Understand more about OneID and how it will enable passengers to move more seamlessly through the airport without having to repeatably identify themselves. See how One Order could help enable network and legacy carriers do more business with ticketless travel airlines such as LCCs. Gain Alexandre's unique perspective on how the global industry can use data sharing tools to improve operations and how he thinks the industry can become more aware and prepared of the dangers of cyber threats.
Panel discussion
09:40

Keynote Panel: How is digital, shifting passenger behaviours and transformative technologies disrupting the existing airline ecosystem?

  • Is the “Amazon of Travel” an unachievable myth and can airlines create an intelligent digital mesh of products and services that meet modern passengers needs?
  • Will the airlines dream of transforming themselves into digital mobility brands become a reality?
  • Is the industry lagging behind consumer adoption of technology and what is the future of conversational interfaces when it comes to sales and service?
  • What types of product differentiation should we expect to see through future airline retailing channels?
  • When will the big tech giants disrupt the distribution landscape and will they succeed in taking over the entire value chain in the next decade?
10:25

Networking and refreshments in the exhibition hall

AI/IOT/CLOUD

Ali Serdar Yakut
Aviation IT
11:10

Fireside Chat: How Turkish Airlines is embracing emerging technologies and developing a start-up ecosystem to stay competitive on the global stage

  • Why start-up engagement and integration is a key enabler for digital transformation
  • How Turkish Airlines is implementing IOT and other emerging technologies
  • What exponential improvements are coming?
Adnan Saulat
Aviation IT
11:30

Business Agility with Cloud Transformation: A strategic approach

  • Moving to a ‘Cloud-First strategy’ for Digital asset
  • Achieving faster time to market for Digital product delivery
  • Driving operating cost efficiencies by leveraging cloud
Shahar Markovitch
Aviation IT
11:45

Machine Learning, AI and Data: Becoming the smartest airline for the start-up nation

  • Implementing machine learning and new processes to do things better and much smarter
  • Why Google, Facebook and Amazon are opening R&D Centres in Israel and what will be the implications for the future of El Al as an innovator?
  • What machine learning tools are we using to improve the customer experience?
Mustafa Ebadi
Aviation IT
12:15

Don’t get left behind! Using mobile and IoT technology to gain a competitive edge

  • Why mobile and IoT technology is critical for on-time performance and customer service of airlines
  • Overcoming the challenges with deploying mobile and IoT technology
  • How integration of mobile and IoT technology can give airlines a competitive edge
Jerome Thil
Aviation IT
12:30

Creating a true focus and understanding how digital innovation can contribute to your airline’s overall transformation?

  • How can a company of 20,000 employees truly embrace innovation and digital to create opportunities rather than just focusing on trends?
  • Challenges of transforming people and the cultural mindset: Examples of success stories
  • Getting your employees to engage with start-ups and understanding how they can fail fast and learn
13:00

Networking lunch in the exhibition hall

TRANSFORMATION, DATA DRIVEN MANAGEMENT & CLOUD

Nitin Sethi
Aviation IT
14:00

How is digital transformation progressing in the world's fastest growing aviation market?

  • What is the Indian aviation sector doing to cater for the growing middle class of frequent flyers?
  • Is digital technology transforming the way that airline engage with passengers in India?
  • How Indigo is connecting the dots of the end-to-end experience and collaborating with start-ups to be intensely customer centric
Martin Levy
Aviation IT
14:20

Web delivery to match forward-thinking airlines and the challenges of the industry in providing an optimal online presence

  • How can your customer-facing web presence be protected from campaign-driven traffic spikes and global viewership?
  • Is your Web Access Filtering (WAF) provided with an eye for protecting against data mining?
  • Will mobile delivery compromise your overall performance and can your platform take advantage of edge compute without massive expense?
Thorsten Deutrich
Aviation IT
14:35

Your Websites, Apps and APIs need to be faster, stronger and safer!

  • Optimize your performance with the fastest situational CDN
  • Protect your data and prices from automated attacks with strong mitigation
  • Be safe and compliant in securing your public facing APIs
Christian Novosel
Aviation IT
14:50

Data-Driven Management and Business Intelligence at the Lufthansa Group

  • What are the key elements & principles of data-driven management & Business Intelligence?
  • How can data-driven management give you a competitive advantage in the airline industry?
  • What has been the impact of strategic business intelligence on Lufthansa Group’s day-to-day business?
Brian Davis
Aviation IT
15:05

A year of digital transformation at Sun Country Airlines:

  • Making the difficult decision to put a 36-year-old airline through migration to a new reservation platform – why was it worth it?
  • Designing and launching an entirely new customer digital experience – booking path (desktop + mobile) / new self-service tools / new IROP automation
  • Difficult decisions – what tools weren’t included in the transformation (like a mobile app) and why?
last published: 18/Jul/19 09:35
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