For the global aviation industry

When the difference between a passenger browsing and a passenger buying a product is a payment process, it is essential that airlines get payment methods right. Passenger experience strategies, the strength of airline retail, and extracting optimal revenue all rely on successful and seamless payments.

Our Airline Payments agenda therefore unpacks the future of seamless payments. Using their insight into the latest in payment technologies, our Payments speakers will unpack the latest in FinTech innovations, payment orchestration, alternative payments, and fraud protection.

It is no secret that airline loyalty programs bring crucial revenue and engagement to airlines. This year’s Airline Loyalty agenda brings together the international giants of airline loyalty. On stage, they will be sharing their key insights on the future of loyalty – as well as lessons learned.

We will be breaking down the topics of green loyalty, personalisation, loyalty tech, and redefining post-pandemic loyalty.

This year’s Airport TeX program will unpack the very latest in airport technology with senior airport executives from across the board. Varied as ever, this agenda explores big-picture questions with airport hub CEOs, unpacks passenger experience strategies, and delves into digital operations.

As airports ramp up their traffic, the appetite for sharp innovation, new collaborations, and digital transformation appears stronger than ever. Key industry figures join us on stage to analyse the latest technologies and partnerships that airports should be considering investing in.

Our Airport CEO Keynote will roadmap the industry’s future and the crucial role that digital innovation plays in building it. The industry’s greatest challenges will also be addressed, such as how airports can pursue significant growth while also achieving ambitious sustainability goals.

This year we've partnered with Aviation ISAC to host WAF's very first Cyber Security Summit.

The threat landscape in cyberspace is constantly evolving, and attackers are becoming increasingly sophisticated - this year's Summit will be exploring how the aviation industry can evolve its cybersecurity measures to keep up with new threats.

The use of artificial intelligence and machine learning is growing rapidly in the aviation industry, so it’s important to get to grips with all the latest developments, use cases and challenges that come with it.

This year’s AI VIATION show will explore how airlines can better-integrate AI to improve overall operations. Over the course of the festival, we will delve into how to deliver AI models into production, and how to utilise cloud and data analytics to enhance all areas of performance.

Customer experience lies at the heart of airline and airport operations, and our Passenger Experience track is dedicated to finding out how we can better-understand customer perceptions and empower the passenger throughout their journey.

How can we prioritise the passenger? How can we make the most out of new customer focused tech? How can we deal with disruption in the most effective way possible? These are the types of questions that will be asked throughout the two-day programme, with the goal of building longer lasting relationships with passengers.

IROPS can cause wide scale disruptions in the aviation industry, creating problems for passengers and often resulting in financial and reputational losses for airlines and airports. 

At the World Aviation Festival , IROPS summit sessions will focus on prediction and prevention as well as customer recovery. Here, the potential applications of technology to mitigate the extremes of disruption are considered as well as the human aspect and prioritising communication with the customer.

This summit will feature speakers from airlines including AirAsia, TAP Air Portugal, United, KLM, and more.

Sustainability lies at the core of this year’s World Aviation Festival, with the industry’s green leaders joining us to discuss how the aviation ecosystem can work better to achieve global sustainability goals.

Over 2 full days, we will be taking a look at big picture ideas such as regulation updates and net zero roadmaps, before zoning in on developments in the SAF space, decarbonisation strategies, electrification, carbon offsetting and reduction, and waste management.