Airport T.EX


Airports are turning to new technologies to elevate the passenger experience and we aim to showcase some of the latest innovations that are creating a more seamless on the ground experience for passengers. At Airport T.EX is where the future of pre-travel, check-in, baggage, security, wayfinding, lounge, gate technology and experience will be decided. See agenda















ECR Retail Systems


FNT Software


Holiday Taxis



iCoupon Global



Ink Aviation

Lufthansa Aviation Training GmbH





The Voyage Team










Airport T.EX, Wednesday 4 September 2019


Chair's opening remarks


Stephen Attenborough

Visionary Keynote from Virgin Galactic: Taking long haul travel above the atmosphere

  • How do Virgin Galactic plan to revolutionise commercial travel by taking space tourism to the masses?
  • What are the key aspects of the customer experience when travelling as a space tourist?
  • Can Virgin Galactic prove the business model and begin to transport passengers with the safety and regularity of acommercial airline?
  • Why should airlines and airports pay close attention to this new type of commercial travel?

Digital Airport Insight

Stefan Schulte
Airport T.EX

Exclusive keynote interview: How smart Data Analytics can benefit passenger satisfaction and airport management

Fraport CEO Stefan Schulte will sit down to discuss the vast digital analysis that supports one of Europe’s largest airports and their growing portfolio. Stefan will share how Germany’s aviation frontrunners leverage big data to feedback into regular operations and strategy decisions in one of the world’s biggest hubs
Barbara Dalibard
Airport T.EX

Airport IT Insight Keynote interview

As CEO of SITA, industry leader Barbara Dalibard has a unique perspective from the very top of technology implementation across the aviation sector. Barbara will talk about the latest trends effecting the industry and how SITA’s holistic vision of airport touchpoints is set to help airports digitally transform their operations.
Kadri Samsunlu
Airport T.EX

Exclusive keynote interview: The future of aviation in Istanbul - scaling up to 120 million passengers per year

The world’s latest megahub has smashed records for development and is now in its final phases to increase capacity to 120 million passengers per year. CEO Kadri Samsunlu will come to the Aviation Festival to talk about the crucial impact digital technology will play in Istanbul Airport’s drive to be the busiest airport in the world.
Nicolas Notebaert
Badr Al Meer
Airport T.EX

The rise and rise of Hamad International Airport and the key digital technology behind this transformation

Badr Al Meer will share HIA's insight into the Gulf's latest aviation powerhouse. Hamad have consistently ranked among the finest airports in the world thanks to outstanding technology implementation, we will hear how this has been achieved and where the future lies for Qatar.

Networking and refreshments in the exhibition hall

Panel discussion
Airport T.EX

What is the role of the hyper-personalised journey in the technology rich airports of the future?

  • How can we transform our airports using innovation and digital technology to ensure that we are ready to welcome the passenger needs of tomorrow?
  • Low hanging fruit: which touchpoints in the passenger journey should we look to evolve first?
  • What is the future role of biometrics and how can we overcome the hurdles that remain?
  • Where are potential collaboration points for airports and airlines?

Digital Innovation

Chris Garton
Airport T.EX

Heathrow’s digital offering. How are we leverging digital technology for an optimised curb to gate experience fit for today’s always connected traveller?

  • Building intelligence into our infrastructure to maximise capacity and passenger flow
  • Is there a limit to how smart should airports become?
  • How can we balance non-aeronautical revenue generation with an outstanding passenger experience?
Ian Lovatt
Airport T.EX

Airport Digital Transformation: How Germany’s International Airports have invested in the management of their technical infrastructures

  • Coping with the demands of the Digital Passenger
  • What is infrastructure transparency and why it matters at airports
  • What it means to treat your network infrastructure as a strategic asset
Airport T.EX

How can we use a combination of IoT-fuelled platforms and data analytics to give the insight demanded by today’s airports?

  • The strategy we have designed to deliver valuable insights to the aviation industry,
  • Building the advance IT infrastrucutre needed to manage the rapidly increasing capacity.
  • How can we then provide the applications and digital offering that give a high quality passenger experience?
Matti Lehto
Airport T.EX

How are we leveraging robotics, computer enhanced processes and machine vision to build a digital ready hub at Helsinki?

  • Developing a digital image of our terminal through machine vision, passenger flow & heatmap analysis
  • Providing transparency on real time assets such as aircraft turnaround process for improved OTP
  • How we have used our terminal as a hub for 5G telecoms to test the potential of rapid comms and robotics
Panel discussion
Airport T.EX

How can we best use partners and airlines to build a seamless curb-to-gate experience for passengers?

  • Where can airports and airlines innovate and how are we overcoming the traditional challenges of collaboration in aviation?
  • The increasing importance of a digital offering in all areas of the airport for seamless capacity optimisation.
  • How cansophisticated technology changethe way we build the passenger experience

Networking lunch in the exhibition hall

Machine Vision and Automation

Hari Marar
Airport T.EX

How Bangalore is building a technology-powered airport

  • Incorporating Biometric Travel Program with AI and machine learning for outstanding passenger processing and personalization.
  • The importance of a sophisticated data science platform
  • Enhancing our digital presence across applications, chatbots and our website
  • The digitisation of internal services
Airport T.EX

Are airports and their passengers are set for the oncoming biometric revolution?

  • Currently, manual authentication means that passengers need to present different forms of ID
  • Offering passengers the option to use more instant facial recognition technology
  • How to look for innovative ways to make it easier and quicker for them to travel with choice, whilst keeping airports secure
Emiliano Sorrenti
Airport T.EX

How an intelligent digital transformation helped Aeroporti di Roma to achieve the Best Passenger Experience in Europe

  • The story of ADR’s strategy and the role of digital in this transformation
  • Piloting and scaling key technologies in the airport for accelerated results across the business
  • The impact of data management and smart infrastructure on optimisation of airport operations

Networking and refreshments in the exhibition hall

Security and Biometrics

 Wang Suichu
Airport T.EX

How can the Travel & Tourism sector help to achieve Seamless Travel?

  • WTTC’s Seamless Traveller Journey (STJ) Programme works to align existing technologies and initiatives to provide an end-to-end journey across the entire travel process, from booking to air travel to hotel, cruise and car rental with the ultimate goal of improving the overall security and the traveller experience.
  • WTTC’s current programme of work is focusing on aligning the industry as well as stakeholders from the public sector to ensure that emerging initiatives are interoperable and standards are set
  • Seamless Travel will only be achieved by working collaboratively across national boundaries, beyond corporate interests and in partnership
Airport T.EX

Biometrics, the new normal: How to implement an end-to-end seamless programme

  • Integrated, frictionless passenger facilitation - the next wave of biometric automation for expedited travel.
  • How can today's airports sustainably implement the 4.0 disruption?
  • Case study: How new facial recognition systems will drastically change the way we move through the airport
Ricardo Cerri
Airport T.EX

How can we collaborate with airlines to deliver a seamless, biometrically validated journey?

  • How can we contextualise and enrichbiometric touchpoints in an airport?
  • Airports in the macro context of the increasingly large public biometrics initiatives
  • Where is the future of biometric technology in the context of airport operations?


Glenville Morris

From pitch to public. How to create and deliver an innovation roadmap

  • easyJet mobile. A model of innovation & inspiration
  • Solving travel pain points. An inside look at the process
  • Our mobile future? Travelport & easyJet discuss what's next
Petcha Kucha


Join the battle to find out which airline app is leading the way in offering a more seamless, frictionless and simple passenger experience.

Airline customers will be voting via social media throughout the year and we will reduce this down to 5 contenders who will deliver a 5 minute pitch on why there app deserves to be named the best.

Conference attendees will then have the final vote.

Join us to see who is leading the airline app revolution!

Welcome drinks reception

last published: 16/Jul/19 10:05

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Airport T.EX, Thursday 5 September 2019




Tony Fernandes

Keynote Interview: Tony Fernandes, Group CEO, AirAsia

Low Cost industry legend and one of Asia’s most famous entrepreneurs joins us to talk about AirAsia’s huge transformation. Going from being an airline to a one-stop travel technology company. Tony will be sharing how Asia’s largest low-cost carrier is going beyond air transportation to encompass hotels, activities, loyalty and much more. Discover first-hand how AirAsia is digitalising operations and using advanced analytics and machine learning to digitise every aspect of its business and better serve customers.
Johan Lundgren

Keynote interview: Johan Lundgren, CEO, easyJet

easyJet CEO Johan Lundgren sits down with Guy Johnson to discuss how the easyJet brand is moving beyond price and creating a long-term plan with a vastly wider use of data analytics across the business. Find out from Johan how the airline is radically changing its holiday business and extending its reach to the wider travel value chain. Understand more about how easyJet is embracing data driven customisation and digital capability and learn about new partnerships that will develop from its new contribution model.
Alan Joyce

Keynote Interview: Alan Joyce, CEO, Qantas

Alan Joyce joins us to discuss the challenges of balancing dual brands Qantas and Jetstar. Find out more about the airline’s future strategy for expanded growth in Asia. Learn how Qantas are looking to exploit and develop its own customer base through Amazon style personalisation. Alan will also be discussing ultra long haul and how Qantas plan to capitalise on high demand. Expanding the most trusted brand in Australia.
Sir Tim Clark

Keynote Interview: Sir Tim Clark, President, Emirates

Industry legend Sir Tim Clark joins us to talk innovation, growth and coping with headwinds in aviation. Gain his unique insight on how he sees digital technology driving current and future successes. Find out from Sir Tim on what he sees as the most exciting technology impacting the end to end passenger experience. Understand how he views the future of global distribution systems and the potential impact of blockchain, biometrics, AI and IoT on day to day operations.
Panel discussion

Keynote CEO Panel

Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry. Key issues they will address include:
  • How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
  • What are the trends that will shape the industry into 2020 and where are airline CEOs placing their bets?Biometrics, blockchain, robotics, artificial intelligence, voice technology, connectivity and cyber security?
  • In what way will airlines evolve beyond selling seats and become more involved in the wider booking and planning experience for customers?
  • What is the next step for the evolution of low-cost carriers and are they still the core innovators in a dramatically changing industry?
  • Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
  • What impact will ultra-long-haul travel have on the future of global competition and will we see new partnerships develop?
  • How do airline CEOs see digital as a core differentiator against competition and how are they investing in technology to improve day to day operations and services?

Networking break in the exhibition hall

round tables

Technology & Strategy Roundtables

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
"I'll be back" - ROBOTS!!! How to deal with the Good, the Bad and the Ugly?
Aleksandar Ivanišević

Aleksandar Ivanišević, Head of Operations and Support, 2e Systems Gmbh

Achieving NDC´s business objectives with a legacy PSS: What challenges are being faced and what strategies can be adopted to achieve these business objectives.
Marco Contento

Marco Contento, Vice President Aviation Business, IBS Software

Ancillary Revenues in the Travel Industry: What are the effects of mobility on revenue streams pre, during and post-journey?
Robin Moradian

Robin Moradian, Partnerships Manager, Splyt

How can airlines use blockchain to drive 1:1 dynamic offers and personalized retailing?
Gianni Cataldo

Gianni Cataldo, Head Of R&D And Bridge Labs, ATPCO

How can airlines utilise technology to transform the crew layover experience?
Donal Mcgranaghan

Donal Mcgranaghan, Chief Product And Technology Officer, Accommodations Plus International (API)

How can modern offer and order management platforms leverage NDC to enable personalized offers and seamless fulfillment?
Michael Reyes

Michael Reyes, Senior Director, Offer Management Solutions, Sabre

How can your airline accelerate offer transformation?
Jim Davidson

Jim Davidson, President And Chief Executive Officer, Farelogix

How do you use data to exceed traveler expectations?
Andrew Doyle

Andrew Doyle, Director, Aerospace Market, Cirium

How is mobile technology helping airplanes take flight?
Mustafa Ebadi

Mustafa Ebadi, COO, SOTI

How is the journey to Airline Digital Transformation impacting your organization across RM, ecommerce, distribution, and beyond?
Aditi Mehta

Aditi Mehta, Senior Product Marketing Manager, PROS

How much are uncontactable customers costing your airline?
Al Tredinnick

Al Tredinnick, Head of Business Development, 15below

Is a Customer 360 possible in a fragmented digital world ?
Cyril Treacy

Cyril Treacy, Vice President of Industry Architects, Salesforce

Similar to Uber and AirBnB, how can airlines successfully tap into secondary markets to drive incremental profit growth?
Azim Barodawala

Azim Barodawala, Chief Executive Officer, Volantio Inc.

The Onward Passenger Travel – When does this really matter?
Yaron Schechtman

Yaron Schechtman, Head Of Business Development, Here Mobility, HERE Mobility

What can airlines do to optimise customer support costs, increase revenue & build loyalty using A.I?
Guillaume Laporte

Guillaume Laporte, Chief Executive Officer, Mindsay

What can blockchain actually offer for optimised operations within airlines, airports and concessionaires?
Gustavo Sanches

Gustavo Sanches, CIO, National Civil Aviation Agency - Brazil - ANAC

What’s preventing wide-spread adoption of single digital identity in the industry?
Bob Kwik

Bob Kwik, Vice President, Air Transport Solutions, Europe, SITA

Where are the pain points when transforming vast streams of data into seamlessly flowing information for predictive airport analytics?
Rami Hindieh

Rami Hindieh, Associate Director, Greater Toronto Airports Authority

Digital Operations

Sébastien Couturier
Airport T.EX

How can we use accelerated innovation at heart of Aeroports de Paris’s digital airport operations?

  • Connecting innovators with our staff to provide solutions for operational excellence in a partly-publicly owned airports
  • Building our international network of accelerated start-ups delivering qualified innovation to the core business unit.
  • AVs, robotics, drones – where does AdP see the future of technology in airports?
Rami Hindieh
Airport T.EX

Toronto Pearson Airport’s evolution in transforming vast streams of data into seamlessly flowing information for predictive airport analytics?

  • The story of our journey: the evolution of the airport in a data-driven society and the challenges we have faced
  • How is Toronto Pearson Airport leveraging massive volumes of data to gain insight from it
  • Blockchain: What steps can we take to create a distributed ledger that allows us work actively with multiple Canadian airports?
Bernardo Gogna
Airport T.EX

How is LAX evolving for an advanced passenger flow from door to gate using smart mobility options?

  • The development of the Landside Access Modernization Program - a groundbreaking project for Los Angeles
  • Consolidating and enhancing car rental and smart mobility for LAX
  • How can we adapt LAX’s infrastrcutrue to a future of increased automation and reduced private car ownership?

Networking lunch in the exhibition hall

Sophisticated Digital Services

Dominic Liddell
Airport T.EX

How Istanbul’s newest Airport is using machine learning, automation and artificial vision

  • IATA 753: which technologies did we focus on to reach this key benchmark?
  • The knock-on benefits of radical thinking around the airport process automatic flight coding
  • How will this then scale up to manage 120 million passengers per year?
Simon Brown
Airport T.EX

Where are the tangible and beneficial uses of blockchain/DLT in aviation?

  • How can we build cross-industry innovation initiatives to maximise the potential of blockchain?
  • Where are we looking to implement these concepts in the British aviation industry and beyond?
  • The essential role of centralised, neutral and digital-savvy brokers in this process
Karsten Madsen
Airport T.EX

The digital transformation of Copenhagen’s increasingly automated baggage using RFID and machine vision

  • Which stages of the baggage process have we identified as key to increasing our successful read %?
  • RFID, Automation, Machine vision: Which technologies have been the key to our success?
  • Is it possible to retrofit these systems with digital-age technology for automated scanning to match the passenger experience elsewhere in the world?
Rosanne Van Der Stam
Airport T.EX

The opportunities and challenges of becoming the world’s leading digital airport

Airport T.EX

How can baggage increase revenue, improve passenger experience and build brand awareness simultaneously?

  • Is the future RFID? Why Munich have centralised baggage processes in our main innovation hub?
  • How can current thought processes be adapted to make the best use of existing infrastructure and drive revenue?
  • The multitude of complications that can come with scanning bag tags and how we overcome them.

Afternoon refreshment break and exhibition viewing


Panel discussion

CLOSING KEYNOTE PANEL DISCUSSION: Data driven airlines – What are airlines doing to create insights that will improve the customer proposition, drive revenue and reduce costs?

  • There are now billions of data points on a day to day business – How do we retain that data to help improve the next journey?
  • How close are we to achieving a new level of data-driven collaboration across all airline functions collectively to deliver a more seamless customer experience?
  • Have we succumbed to the Googles & Amazons of this world - How will airline data fit into the travel ecosystem of the future?
  • Ultimately can new technologies and big data help reduce tight profit margins and intensify global competition?

Evening reception at the Arsenal Emirates Stadium

last published: 16/Jul/19 10:05

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Airport T.EX, Friday 6 September 2019


Conference doors open


Chair's opening remarks


Panel discussion

How can airlines, airports and mobility partners collaborate to build a seamless travel experience for global passengers?

  • Are we overcoming the traditional challenges of collaboration in aviation between airlines, airports and mobility partners?
  • Exploring the increasing importance of a digital offering in all areas of the passenger journey for seamless capacity optimisation.
  • How can car rental companies evolve to compete more effectively with ride-sharing services?
  • What impact will a driverless future and autonomous vehicles have on the ground experience?
  • How should we adapt our current business models to create ancillary revenue sources?


Anne Rigail

Keynote Interview: Anne Rigail, CEO, Air France

New Air France CEO Anne Rigail sits down with Bloomberg’s Anna Edwards to discuss how she is taking a new approach to rebuilding the Air France brand and making the business highly competitive in a digital age. She will also explore her approach to getting the balance right in the group, utilising both premium and low-cost offerings effectively. Also find out exclusively about the latest Air France passenger experience initiatives in this keynote interview.
Alexandre De Juniac

Keynote Interview: Alexandre de Juniac, CEO, IATA

Alexandre sits down with Anna Edwards to discuss how IATA are approaching new technologies and the digitalisation of processes in the aviation industry. Find out exclusively in this keynote interview how he sees the future development of NDC as it comes of age. Understand more about OneID and how it will enable passengers to move more seamlessly through the airport without having to repeatably identify themselves. See how One Order could help enable network and legacy carriers do more business with ticketless travel airlines such as LCCs. Gain Alexandre's unique perspective on how the global industry can use data sharing tools to improve operations and how he thinks the industry can become more aware and prepared of the dangers of cyber threats.
Panel discussion

Keynote Panel: How is digital, shifting passenger behaviours and transformative technologies disrupting the existing airline ecosystem?

  • Is the “Amazon of Travel” an unachievable myth and can airlines create an intelligent digital mesh of products and services that meet modern passengers needs?
  • Will the airlines dream of transforming themselves into digital mobility brands become a reality?
  • Is the industry lagging behind consumer adoption of technology and what is the future of conversational interfaces when it comes to sales and service?
  • What types of product differentiation should we expect to see through future airline retailing channels?
  • When will the big tech giants disrupt the distribution landscape and will they succeed in taking over the entire value chain in the next decade?

Networking and refreshments in the exhibition hall

Jerry Angrave
Airport T.EX

Chairman's welcome


Innovation in Airport Retail

Bart Saverwyns
Airport T.EX

How have we built a world-leading customer experience leveraging data and customer centricity.

  • The digital back office that allows us to offer a retail journey that consistently ranks among the best in the world
  • Retaining excitement in the travelling process through exclusive offers and unique, atmospheric infrastructure
  • Case study: bringing innovation to the whole airport
Manolo Almagro
Airport T.EX

Transforming customer experiences with emotion tracking, next generation chatbots and virtual haptics

  • How is cross-industry innovation meeting the challenge of enhancing chatbot experiences?
  • What is the future of the conversational interface? Can digital human avatars + emotion detection humanize chatbot interaction.
  • Learn about the new ways chatbots + mid-air haptics tech will transform how people with disabilities navigate an airport
Ben Green
Airport T.EX

The schizophrenic airport traveller: how have we built a world-leading customer experience

  • The digital back office that allows us to offer a retail journey that consistently ranks among the best in the world
  • Retaining excitement in the travelling process through exclusive offers and unique, atmospheric infrastructure
  • Case study: dynamic advertising using real time flight data.
Panel discussion
Airport T.EX

When and how can we deliver the personalised airport retail vision that meets every traveller’s needs?

  • Can we collaborate with airlines and other partners to deliver personalised and highly relevant offers?
  • Is blockchain technology a realistic ambition in the context of decreasing spend on hardware?
  • How can we deepen our understanding of the customer through diverse and collated streams of data

Networking lunch in the exhibition hall

Future Of Non-Aeronautical Revenue

Mark Thorpe
Airport T.EX

The development of innovative, digital parking systems for increased business intelligence

  • Creating a seamless parking experience for airports for improved customer experience
  • Leveraging big data and AI to deliver insights for personalised retail offerings
  • How does this impact the retail strategy at our airport and what is the future of digitalised systems like this?
Airport T.EX

How can a fully integrated travel experience simultaneously reduce the amount of time passengers spend in terminals and increase non- aeronautical revenue?

  • Transforming terminals’ digital ecosystem to provide the services passengers want and need
  • What services will airports be able to provide through mobile apps and integrated systems
  • Constructing an intelligent mobile strategy to ensure maximum engagement with the passenger
Fundi Sithebe
Airport T.EX

How are ACSA are building non -aeronautical revenue across their international portfolio of airports

  • How can we strike the right balance between technology implementations and traditional core value drivers?
  • The importance of local diversification in a global suite of airports
  • Where next for South Africa’s future airport investments
Fraser Ralston
Airport T.EX

Driving conversions through intelligent e-commerce, social media and personalisation

  • How we are creating a seamless passenger expereince through agile payment systems.
  • Providing contextual marketing including return lounges to our passengers with IATA flight codes
  • How can we incorporate voice into the e-commerce platforms of the future?
last published: 16/Jul/19 10:05

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