Air Retail Show


Retail strategy, merchandising, ancillaries and innovation


The Air Retail Show covers retail strategy, merchandising, ancillaries and innovation. See agenda

 

 

KEY SPEAKERS INCLUDE

 

VIEW AGENDA

 

SPONSORS

Accomodations Plus International

AeroCRS

Affirm

Airbus

Amadeus/Navitaire

AS IP Tech

ATA.ONE

ATPCO

Branchspace

CarTrawler

CellPoint

Cirium

Comtrade Digital Services

Datalex

Destygo

Distil Networks

Dohop

ECR Retail Systems

EveryMundo

Expedia Partner Solutions

Farelogix

GoQuo

Holiday Taxis

IATA

Ink Aviation

Inmarsat

iteam

Kiwi.com

LetsFly

Lufthansa Systems

Mastercard Data & Services

Nagarro

nuTravel

Openjaw Technologies

Parkcloud

Paysafecash

Planitas

PROS

Quiket

RateGain

Revenue Management Systems

Riskified

Sabre

Sherpa

Sirena Travel

Skydeals

Solring

Switchfly

Volantio

 

 

 

 

 

AGENDA

 

 

 

Payments, Wednesday 4 September 2019

08:45

Chair's opening remarks

COMMERCIAL SPACE TRAVEL

Stephen Attenborough
08:50

Visionary Keynote from Virgin Galactic: Taking long haul travel above the atmosphere

  • How do Virgin Galactic plan to revolutionise commercial travel by taking space tourism to the masses?
  • What are the key aspects of the customer experience when travelling as a space tourist?
  • Can Virgin Galactic prove the business model and begin to transport passengers with the safety and regularity of acommercial airline?
  • Why should airlines and airports pay close attention to this new type of commercial travel?

FUTURE OF PAYMENTS

Paul Van Alfen
Payments
09:24

Chairman's Introduction

Jean-Charles Odelé-Gruau
Payments
09:25

Defining the future of payments at IATA

  • How new technologies and regulations shape the development of payments in the aviation industry?
  • Distribution and Payments, hand-in-hand strategies to match your customers’ needs and increase your business
  • What is the best answer to a complex payments landscape? Providing flexible, simple and easy options for customers
Robert Albrecht
Payments
09:45

Safe with (Paysafe)cash: the role of cash in the future of payments

  • Why is cash payment still a key payment option for customers in Europe and around the world?
  • Offering a safe way to pay online to attract security seekers
  • Ensuring that you cater for all customers with risk free payment options
10:30

Networking and refreshments in the exhibition hall

SIMPLIFYING PAYMENTS

Daniël Veldkamp
Payments
11:30

Managing Customer Payments at KLM

  • Managing payments effectively at KLM: how have we optimised this department across finance, technology and retail?
  • Managing the digital platform for our MDP network to drive growth with new technologies
  • Implementing UK Open order banking as a first: what impact has this had on our business?
Mike Parkinson
Payments
11:50

A New Way to Pay

  • The increasing importance of payments for the customer journey in travel
  • Drivers behind the rise of Alternative Payment Methods
  • What does PSD2 mean for travel payments?
Paul Van Alfen
Payments
12:10

How can airlines implement payment methods to facilitate seamless booking and upgrade experiences for customers?

Themes include:
  • Managing the costs for airlines: are there unexplored opportunities for airlines to manage fees creatively?
  • Ensuring customers can pay easily to increase spend: how can this realistically be achieved across so many touch points?
  • Minimising the risk of fraud as digital payments across all channels grow
13:00

Networking lunch in the exhibition hall

MANAGING FRAUD AND RISK

Yago Casanovas
Payments
14:20

How we are meeting new regulatory requirements with minimal impact on our customers

  • Managing the PDS2 requirements whilst minimising hassle for our customers
  • Our interpretation of the new guidelines and how this is impacting our payments process
  • Using new technologies to provide a seamless experience for our customers
Rustom Birdie
Payments
14:40

Payments as a profit driver

  • A new channel to acquire customers, sell ancillaries, and provide a better customer experience.
  • Case studies from OTAs on using payments as a marketing tool
  • What can online retail teach travel about merchandising?
Vojin Rakonjac
Payments
14:55

Uplifting Legacy: how airlines can transform payment experience with their current infrastructure

    Online payments and why airlines are lagging behind other online merchants
  • Understanding passengers’ online purchase behavior
  • To enable a better payment experience for passengers, which real-life challenges do airlines need to solve?
  • Uplifting legacy systems and enabling optimum payment experience – is it really that difficult
Gaurav Malse
Payments
15:10

Ensuring payments is not a barrier to eCommerce

  • How can airlines innovate successfully to implement seamless payment experiences?
  • Ensuring this is impactful across all channels: the omnichannel approach
  • Working proactively across departments to tackle the checkout process as effectively as possible
15:30

Networking and refreshments in the exhibition hall

Payments
16:00

Payment Summit Round Tables

Cross channel payment solutions: How can airlines integrate digital payment channels to the full customer journey?
Ensuring your airline meets the PDS2 Requirements
How can airlines ensure their payment methods meet local expectations?
How can technology enable airlines to meet regulation requirements more effectively?
Will Voice play a key role in the payments of the future

BATTLE OF THE AIRLINE APPS

Glenville Morris
17:00

From pitch to public. How to create and deliver an innovation roadmap

  • easyJet mobile. A model of innovation & inspiration
  • Solving travel pain points. An inside look at the process
  • Our mobile future? Travelport & easyJet discuss what's next
Petcha Kucha
17:15

BATTLE OF THE AIRLINE APPS

Join the battle to find out which airline app is leading the way in offering a more seamless, frictionless and simple passenger experience.

Airline customers will be voting via social media throughout the year and we will reduce this down to 5 contenders who will deliver a 5 minute pitch on why there app deserves to be named the best.

Conference attendees will then have the final vote.

Join us to see who is leading the airline app revolution!
17:30

Welcome drinks reception

last published: 18/Jul/19 09:35
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Retail, Thursday 5 September 2019

08:00

Registration

DIGITAL COMPETITION AND DIFFERENTIATION

Tony Fernandes
08:30

Keynote Interview: Tony Fernandes, Group CEO, AirAsia

Low Cost industry legend and one of Asia’s most famous entrepreneurs joins us to talk about AirAsia’s huge transformation. Going from being an airline to a one-stop travel technology company. Tony will be sharing how Asia’s largest low-cost carrier is going beyond air transportation to encompass hotels, activities, loyalty and much more. Discover first-hand how AirAsia is digitalising operations and using advanced analytics and machine learning to digitise every aspect of its business and better serve customers.
Johan Lundgren
08:55

Keynote interview: Johan Lundgren, CEO, easyJet

easyJet CEO Johan Lundgren sits down with Guy Johnson to discuss how the easyJet brand is moving beyond price and creating a long-term plan with a vastly wider use of data analytics across the business. Find out from Johan how the airline is radically changing its holiday business and extending its reach to the wider travel value chain. Understand more about how easyJet is embracing data driven customisation and digital capability and learn about new partnerships that will develop from its new contribution model.
Alan Joyce
09:10

Keynote Interview: Alan Joyce, CEO, Qantas

Alan Joyce joins us to discuss the challenges of balancing dual brands Qantas and Jetstar. Find out more about the airline’s future strategy for expanded growth in Asia. Learn how Qantas are looking to exploit and develop its own customer base through Amazon style personalisation. Alan will also be discussing ultra long haul and how Qantas plan to capitalise on high demand. Expanding the most trusted brand in Australia.
Sir Tim Clark
09:30

Keynote Interview: Sir Tim Clark, President, Emirates

Industry legend Sir Tim Clark joins us to talk innovation, growth and coping with headwinds in aviation. Gain his unique insight on how he sees digital technology driving current and future successes. Find out from Sir Tim on what he sees as the most exciting technology impacting the end to end passenger experience. Understand how he views the future of global distribution systems and the potential impact of blockchain, biometrics, AI and IoT on day to day operations.
Panel discussion
09:45

Keynote CEO Panel

Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry. Key issues they will address include:
  • How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
  • What are the trends that will shape the industry into 2020 and where are airline CEOs placing their bets?Biometrics, blockchain, robotics, artificial intelligence, voice technology, connectivity and cyber security?
  • In what way will airlines evolve beyond selling seats and become more involved in the wider booking and planning experience for customers?
  • What is the next step for the evolution of low-cost carriers and are they still the core innovators in a dramatically changing industry?
  • Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
  • What impact will ultra-long-haul travel have on the future of global competition and will we see new partnerships develop?
  • How do airline CEOs see digital as a core differentiator against competition and how are they investing in technology to improve day to day operations and services?
10:20

Networking break in the exhibition hall

round tables
11:20

Technology & Strategy Roundtables

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
"I'll be back" - ROBOTS!!! How to deal with the Good, the Bad and the Ugly?
Aleksandar Ivanišević

Aleksandar Ivanišević, Head of Operations and Support, 2e Systems Gmbh

Achieving NDC´s business objectives with a legacy PSS: What challenges are being faced and what strategies can be adopted to achieve these business objectives.
Marco Contento

Marco Contento, Vice President Aviation Business, IBS Software

Ancillary Revenues in the Travel Industry: What are the effects of mobility on revenue streams pre, during and post-journey?
Robin Moradian

Robin Moradian, Partnerships Manager, Splyt

How can airlines use blockchain to drive 1:1 dynamic offers and personalized retailing?
Gianni Cataldo

Gianni Cataldo, Head Of R&D And Bridge Labs, ATPCO

How can airlines utilise technology to transform the crew layover experience?
Donal Mcgranaghan

Donal Mcgranaghan, Chief Product And Technology Officer, Accommodations Plus International (API)

How can modern offer and order management platforms leverage NDC to enable personalized offers and seamless fulfillment?
Michael Reyes

Michael Reyes, Senior Director, Offer Management Solutions, Sabre

How can your airline accelerate offer transformation?
Jim Davidson

Jim Davidson, President And Chief Executive Officer, Farelogix

How do you use data to exceed traveler expectations?
Andrew Doyle

Andrew Doyle, Director, Aerospace Market, Cirium

How is mobile technology helping airplanes take flight?
Mustafa Ebadi

Mustafa Ebadi, COO, SOTI

How is the journey to Airline Digital Transformation impacting your organization across RM, ecommerce, distribution, and beyond?
Aditi Mehta

Aditi Mehta, Senior Product Marketing Manager, PROS

How much are uncontactable customers costing your airline?
Al Tredinnick

Al Tredinnick, Head of Business Development, 15below

Is a Customer 360 possible in a fragmented digital world ?
Cyril Treacy

Cyril Treacy, Vice President of Industry Architects, Salesforce

Similar to Uber and AirBnB, how can airlines successfully tap into secondary markets to drive incremental profit growth?
Azim Barodawala

Azim Barodawala, Chief Executive Officer, Volantio Inc.

The Onward Passenger Travel – When does this really matter?
Yaron Schechtman

Yaron Schechtman, Head Of Business Development, Here Mobility, HERE Mobility

What can airlines do to optimise customer support costs, increase revenue & build loyalty using A.I?
Guillaume Laporte

Guillaume Laporte, Chief Executive Officer, Mindsay

What can blockchain actually offer for optimised operations within airlines, airports and concessionaires?
Gustavo Sanches

Gustavo Sanches, CIO, National Civil Aviation Agency - Brazil - ANAC

What’s preventing wide-spread adoption of single digital identity in the industry?
Bob Kwik

Bob Kwik, Vice President, Air Transport Solutions, Europe, SITA

Where are the pain points when transforming vast streams of data into seamlessly flowing information for predictive airport analytics?
Rami Hindieh

Rami Hindieh, Associate Director, Greater Toronto Airports Authority

NEXTGEN RETAILING

Annelie Nassen
Retail
12:25

Sustaining digitisation of the customer journey

  • How is digital transformation augmenting our ability to retail effectively?
  • Focusing on mobile conversion: creating solutions to challenges of selling on the small screen
  • Creating a business model to sustain the interests of our key customers and safeguard the commercial
Panel discussion
Retail
12:40

Next Generation Retail Panel: How can airlines grow sales and win over customers?

  • Developing our understanding of the customer: working intelligently to really implement meaningful personalisation
  • Understanding our sales channels: how can airlines truly optimise sales across channels?
  • Integrating into the wider travel market: is this the goal or should airlines focus on flying well?
13:25

Networking lunch in the exhibition hall

OPTIMISING E-COMMERCE

Praveen Sharma
Retail
14:40

Building the future of eCommerce at United Airlines

  • Turning our data insights into actions: how is data improving our e-Commerce strategy
  • Optimising our merchandising across channels: making progress on product placement development
  • Making the leap next generation retail: activating a long term retailing strategy
Beatriz Guillen
Retail
14:55

When revenue management screws up – how post booking revenue optimization helps clean the mess up: The Iberia story

  • Post-booking Revenue Optimization (PBRO) is a rapidly emerging field with major implications for airline revenue management teams
  • Iberia, working with start-up Volantio, has been an early adopter of this new technology to drive value to the airline while improving customer satisfaction
  • What are the opportunities for this technology, both today and in the future?
Ankur Garg
Retail
15:40

How to improve oversell without sacrificing customer experience: The IndiGo story

  • Overselling and downgauging are key realities for airline revenue management and operations leaders
  • However, more often than not, these practices can lead to an extremely poor customer experience
  • How has India's largest carrier, IndiGo partnered with Volantio to launch the region's first automated tool to better manage oversell and downgauge, improving revenue performance, operational effectiveness, and customer experience?
16:00

Afternoon refreshment break and exhibition viewing

DATA DRIVEN AIRLINES

Panel discussion
17:00

CLOSING KEYNOTE PANEL DISCUSSION: Data driven airlines – What are airlines doing to create insights that will improve the customer proposition, drive revenue and reduce costs?

  • There are now billions of data points on a day to day business – How do we retain that data to help improve the next journey?
  • How close are we to achieving a new level of data-driven collaboration across all airline functions collectively to deliver a more seamless customer experience?
  • Have we succumbed to the Googles & Amazons of this world - How will airline data fit into the travel ecosystem of the future?
  • Ultimately can new technologies and big data help reduce tight profit margins and intensify global competition?
18:00

Evening reception at the Arsenal Emirates Stadium

last published: 18/Jul/19 09:35
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Retail, Friday 6 September 2019

08:00

Conference doors open

08:05

Chair's opening remarks

GROUND INNOVATION BREAKFAST BRIEFING

Panel discussion
08:10

How can airlines, airports and mobility partners collaborate to build a seamless travel experience for global passengers?

  • Are we overcoming the traditional challenges of collaboration in aviation between airlines, airports and mobility partners?
  • Exploring the increasing importance of a digital offering in all areas of the passenger journey for seamless capacity optimisation.
  • How can car rental companies evolve to compete more effectively with ride-sharing services?
  • What impact will a driverless future and autonomous vehicles have on the ground experience?
  • How should we adapt our current business models to create ancillary revenue sources?

KEYNOTE: AIRLINES IN A DIGITAL WORLD

Anne Rigail
08:50

Keynote Interview: Anne Rigail, CEO, Air France

New Air France CEO Anne Rigail sits down with Bloomberg’s Anna Edwards to discuss how she is taking a new approach to rebuilding the Air France brand and making the business highly competitive in a digital age. She will also explore her approach to getting the balance right in the group, utilising both premium and low-cost offerings effectively. Also find out exclusively about the latest Air France passenger experience initiatives in this keynote interview.
Alexandre De Juniac
09:15

Keynote Interview: Alexandre de Juniac, CEO, IATA

Alexandre sits down with Anna Edwards to discuss how IATA are approaching new technologies and the digitalisation of processes in the aviation industry. Find out exclusively in this keynote interview how he sees the future development of NDC as it comes of age. Understand more about OneID and how it will enable passengers to move more seamlessly through the airport without having to repeatably identify themselves. See how One Order could help enable network and legacy carriers do more business with ticketless travel airlines such as LCCs. Gain Alexandre's unique perspective on how the global industry can use data sharing tools to improve operations and how he thinks the industry can become more aware and prepared of the dangers of cyber threats.
Panel discussion
09:40

Keynote Panel: How is digital, shifting passenger behaviours and transformative technologies disrupting the existing airline ecosystem?

  • Is the “Amazon of Travel” an unachievable myth and can airlines create an intelligent digital mesh of products and services that meet modern passengers needs?
  • Will the airlines dream of transforming themselves into digital mobility brands become a reality?
  • Is the industry lagging behind consumer adoption of technology and what is the future of conversational interfaces when it comes to sales and service?
  • What types of product differentiation should we expect to see through future airline retailing channels?
  • When will the big tech giants disrupt the distribution landscape and will they succeed in taking over the entire value chain in the next decade?
10:25

Networking and refreshments in the exhibition hall

FUTURE OF RETAILING

Cristian Ortiz
Retail
11:10

Preparing for how NDC will impact retail & ancillary sales

  • Sharing the International take-away’s of the Brazilian experience of managing direct connection with OTCs
  • How can the retail division work towards a post-NDC reality?
  • Managing the new role of aggregators in an airline’s unique proposition
Mike Robinson
Retail
11:45

Data driven ancillary retailing at Frontier Airlines

  • Developing ancillary offers in a data driven and customer focused manner: acknowledging airlines don’t just compete on base fare
  • Developing ‘personalisation’ from a customer centric perspective and the benefits of a cohort-based approach
  • Looking ahead to NDC: the benefits for the low-fare, customer-centric airline
Retail
12:40

Exploring new models for retailing is there space for a subscription model?

  • One year on – what were the impacts of our trial?
  • Sharing the unexpected side effects of the trial: customer behaviours and financial impacts
  • Is there the opportunity to widen the scope of the subscription approach for the average customer?
Frederic Gonnaud
Retail
12:40

Optimising eCommerce with code-sharing practices

  • The need to avoid the negative impact of codesharing for airline customers: why should this be a priority?
  • Developing a solid proof of concept with IATA: what could the future look like?
  • Exploring the challenges of providing the same level of service with disparate ancillary bundles on a code-share flight
13:00

Networking lunch in the exhibition hall

ANCILLARIES

Juliana Ramirez
Retail
14:00

Sharing our creative approach to ancillaries at Volaris

  • Beyond bags and seats, how can ancillaries fit into a wider goal to become a full trip facilitator?
  • Approaching ancillaries from the customer perspective: what will make their lives easier?
  • What does the future hold for ancillaries? Does NDC present the perfect opportunityto maximise ancillary revenue?
Roland Jaggi
Retail
14:30

Driving growth through dynamic ancillary packages: preparing for the future of ancillary sales

  • Implementing a strategy for next generation of e-retailing
  • Sharing how Aegean is preparing for the next-gen e-Commerce capabilities
  • An insight into our ancillary pricing optimisation: what has the impact on our bottom line been?
Birna Osk Einarsdottir
Retail
15:00

Transforming the sales strategy at Iceland Air

  • How we are using customer intimacy and experience to grow retail sales
  • The role of digital platforms for effective engagement throughout the customer journey
  • Sharing some of the changes which have had an impact on our growth
last published: 18/Jul/19 09:35
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