AI viation

AI, data driven technology and the future of aviation

AI and data driven technology is already driving massive change and delivering competitive advantages in aviation, but there is so much more to come. AIVIATION is where the future of this technology is made, hear from airlines and suppliers on the latest advances in AI, Blockchain, business intelligence, digitalisation and flight operations See agenda












Element AI


Honeywell Aerospace


Lufthansa Aviation Training GmbH

Lufthansa Systems















AI Viation, Wednesday 4 September 2019


Conference registration


Chair's opening remarks


Greg Williams

Commercial Space Travel – Industry Game Changer or Entertaining Distraction?

  • How will the sub-orbital industry affect innovation in aviation?
  • Can players like Space X, Virgin Galactic and Blue Origin prove the business model and transport passengers with the safety and regularity of a commercial airline?
  • What impact will commercial space travel have on customer expectation and mindset?
  • What can airlines and airports learn from the fast-growth commercial space industry?

Networking and refreshments in the exhibition hall


Daniel Engberg
AI Viation

Accelerating change and understanding the long-term impacts of AI & machine learning

  • Creating a dedicated technology team and centre of excellence at Scandinavian Airlines
  • Rolling out automation programmes that use artificial intelligence across airline operations
  • Ensuring the quality and quantity of data sets to fuel machine learning
John Barton
AI Viation

Tech-lead innovations and AI in operations

  • Enhancing turn-around processes using AI and machine learning
  • Using computer-vision detection tools successfully
  • Optimising runway performance
Matthew Evans
AI Viation

How data sharing, and digitally enabled collaboration are reshaping the aviation industry

  • Reflecting on our key findings and success factors a few years into our industry’s digital transformation
  • Technology is only a part of it, a real business and mind set transformation is the key to achieve digital continuity (eg. Skywise)
  • Broader context leads to better decisions: collaboration with proper governance and security creates shared value
Bryan Matthews
AI Viation

Automatic anomaly detection with machine learning

  • Understanding the benefits of automatic anomaly detection
  • Identifying precursors with algorithms
  • Overcoming the challenges of data issues in automation
Panel discussion
AI Viation

Panel: How will AI & data-driven techs continue to shape the future of aviation?

  • How can airlines create a strategy to adapt to and embrace AI, machine learning and other new technologies?
  • What are the key challenges of implementing artificial intelligence in operations and how can they be overcome?
  • Which technologies will most influence operations and enableautomation in the future?

Networking lunch in the exhibition hall

round tables
AI Viation


How can airlines use big data and machine learning to improve the flight turn around process and reduce delays?
Juha Karstunen

Juha Karstunen, Digital Transformation Lead, Finnair

How can data-driven tech be integrated into airline operations, whilst maintaining safety standards?
David Morgan

David Morgan, Head Of Operations (Interim), easyJet

Incident and Breach Management: Building a Harmonised Response Plan for Privacy & Security Teams
Jeldon Fernandes

Jeldon Fernandes, Account Executive, OneTrust Technology


Networking and refreshments in the exhibition hall


Georges De Moura
AI Viation

Embedding cybersecurity for airlines with a top-down approach

  • Developing resilient and efficient responses to digital threats
  • Overcoming the challenges of embeddingcybersecurity practices into current workflows
  • Effectively analysing and prioritising cybersecurity resources
Ian Evans
AI Viation

Data Breach vs. Ethics Breach: How to Prepare for Both

  • Break down the difference between a data breach and an “ethics breach”
  • Hear key insights from recent data breaches and learn how to avoid these mishaps
  • Gain an incident and breach toolkit to prepare your organisation ahead of a breach
Panel discussion
AI Viation

Panel: What does it take to safeguard new, disruptive technologies? 

  • Which security vulnerabilities should be considered as part of an overall safety analysis?
  • How can airlines, associations and regulators collaborate to create a multi-layered approach to information security?
  • How will increased connectivity create challenges to airline security in the future?


Daniel Young

From pitch to public. How to create and deliver an innovation roadmap

  • easyJet mobile. A model of innovation & inspiration
  • Solving travel pain points. An inside look at the process
  • Our mobile future? Travelport & easyJet discuss what's next
Petcha Kucha


Join the battle to find out which airline app is leading the way in offering a more seamless, frictionless and simple passenger experience.

Airline customers will be voting via social media throughout the year and we will reduce this down to 5 contenders who will deliver a 5 minute pitch on why there app deserves to be named the best.

Conference attendees will then have the final vote.

Join us to see who is leading the airline app revolution!

Welcome drinks reception

last published: 05/Sep/19 21:55
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AI Viation, Thursday 5 September 2019




Dee Waddell

IBM Keynote: Transcending Expectations: Transforming in a world of Mobile, Data, and AI

In an era of commoditization and expectations that things will move at lightning-speed, how do airlines transform and transcend above by empowering every front-line employee and leveraging all assets of the airline by unleashing mobile, data and AI.
Johan Lundgren

Keynote interview: Johan Lundgren, CEO, easyJet

easyJet CEO Johan Lundgren sits down with Guy Johnson to discuss how the easyJet brand is moving beyond price and creating a long-term plan with a vastly wider use of data analytics across the business. Find out from Johan how the airline is radically changing its holiday business and extending its reach to the wider travel value chain. Understand more about how easyJet is embracing data driven customisation and digital capability and learn about new partnerships that will develop from its new contribution model.
Sir Tim Clark

Keynote Interview: Sir Tim Clark, President, Emirates

Industry legend Sir Tim Clark joins us to talk innovation, growth and coping with headwinds in aviation. Gain his unique insight on how he sees digital technology driving current and future successes. Find out from Sir Tim on what he sees as the most exciting technology impacting the end to end passenger experience. Understand how he views the future of global distribution systems and the potential impact of blockchain, biometrics, AI and IoT on day to day operations.
Joanna Geraghty

Keynote Interview: Joanna Geraghty, President and COO, JetBlue

JetBlue’s President and COO Joanna Geraghty joins Guy Johnson to talk about the airline’s transatlantic ambitions. It’s been almost 20 years since JetBlue was founded with the mission of bringing humanity back to air travel, and in 2021 the airline will begin service to London from Boston and New York. Joanna talks about how the brand stays fresh through a combination of its unique culture, dedicated crewmembers and its adoption of new technology, including that discovered by JetBlue’s own venture capital subsidiary.
Interviewee: Joanna Geraghty, President And Chief Operating Officer, JetBlue Airways
Panel discussion

Keynote CEO Panel

Following their interviews, our keynote speakers will join a panel discussion, where they will debate some of the biggest challenges facing the industry. Key issues they will address include:
  • How can the aviation industry cope with the rapid changes that digital technology brings and how are airline CEOs prioritising digital and mobile only tools and applications?
  • How can we develop a partnership for sustainable growth which meets rising passenger demand, balanced with action to reduce environmental and community impacts?
  • What are the trends that will shape the industry into 2020 and where are airline CEOs placing their bets?Biometrics, blockchain, robotics, artificial intelligence, voice technology, connectivity and cyber security?
  • In what way will airlines evolve beyond selling seats and become more involved in the wider booking and planning experience for customers?
  • What does a sustainable future look like to an airline CEO?
  • What is the next step for the evolution of low-cost carriers and are they still the core innovators in a dramatically changing industry?
  • Passenger connectivity is continually growing, how can we use this to best serve our customers and deliver a more seamless end-to-end experience?
  • What impact will ultra-long-haul travel have on the future of global competition and will we see new partnerships develop?
  • How do airline CEOs see digital as a core differentiator against competition and how are they investing in technology to improve day to day operations and services?
Joanna Geraghty, President And Chief Operating Officer, JetBlue Airways

Networking break in the exhibition hall

round tables

Technology & Strategy Roundtables

With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
"I'll be back" - ROBOTS!!! How to deal with the Good, the Bad and the Ugly?
Aleksandar Ivanišević

Aleksandar Ivanišević, Head Of Operations And Support, 2e Systems Gmbh

Achieving NDC´s business objectives with a legacy PSS: What challenges are being faced and what strategies can be adopted to achieve these business objectives.
Marco Contento

Marco Contento, Vice President Aviation Business, IBS Software

Ancillary Revenues in the Travel Industry: What are the effects of mobility on revenue streams pre, during and post-journey?
Robin Moradian

Robin Moradian, Partnerships Manager, Splyt

Chasing the travel experience: Discussing how Millennials are starting to rule the sky, influenceyour brand experience and future business
Sebastian Petry

Sebastian Petry, Director, Innovation, Panasonic Avionics

Disrupt Passenger Management: People vs. Technology- where on the sliding scale should the balance lie?
Donal Mcgranaghan

Donal Mcgranaghan, Chief Product And Technology Officer, Accommodations Plus International (API)

How can airlines use blockchain to drive 1:1 dynamic offers and personalized retailing?
Gianni Cataldo

Gianni Cataldo, Head Of R&D And Bridge Labs, ATPCO

How can modern offer and order management platforms leverage NDC to enable personalized offers and seamless fulfillment?
Michael Reyes

Michael Reyes, Senior Director, Offer Management Solutions, Sabre

How can we improve our customer experience given the reputation we currently have, and undergo a radical transformation to ensure we maximise our business
How can your airline accelerate offer transformation?
John Stewart

John Stewart, Senior Vice President, Sales, Farelogix

How do you use data to exceed traveler expectations?
Andrew Doyle

Andrew Doyle, Director, Aerospace Market, Cirium

How is mobile technology helping airplanes take flight?
Mustafa Ebadi

Mustafa Ebadi, Chief Operating Officer, SOTI

How is the journey to Airline Digital Transformation impacting your organization across RM, ecommerce, distribution, and beyond?
Aditi Mehta

Aditi Mehta, Solutions Strategy Director, PROS

How is your Airline leveraging Cloud Computing to enable employees to provide a better customer experience?
Greg Land

Greg Land, Executive Director, Global Industry Leader, Aviation, Hospitality And Travel Related Services, IBM

How much are uncontactable customers costing your airline?
Al Tredinnick

Al Tredinnick, Head Of Business Development, 15below

How to maximize revenues with interlinking of passenger experience and travel retail?
Sushil Choudhari

Sushil Choudhari, Chief Executive Officer, TravelX - Intelligent Travel Retail Platform

How to stay relevant in the expectation economy?
Is a Customer 360 possible in a fragmented digital world ?
Cyril Treacy

Cyril Treacy, VP & Industry Board leader TTH EMEA, Salesforce UK Limited

Similar to Uber and AirBnB, how can airlines successfully tap into secondary markets to drive incremental profit growth?
Azim Barodawala

Azim Barodawala, Chief Executive Officer, Volantio Inc.

The Onward Passenger Travel – When does this really matter?
Yaron Schechtman

Yaron Schechtman, Head Of Business Development, Here Mobility, HERE Mobility

What can airlines do to optimise customer support costs, increase revenue & build loyalty using A.I?
Guillaume Laporte

Guillaume Laporte, Chief Executive Officer, Mindsay

What’s preventing wide-spread adoption of single digital identity in the industry?
Finbarr Ring

Finbarr Ring, Vice President Sales, Northern Europe, SITA


Richard Brown
AI Viation

Chair's opening remarks

Oliver Bertram
AI Viation

Designing digital data solutions for operational efficiency 

  • Understanding how data and digital information systems are fuelling in-flight and ground operation performance
  • Transforming operations with streamlined data analytics and centralising processes
  • Interpreting descriptive statistics to enable predictive analytics
Brian Cobb
AI Viation

How AI can make the apron a more efficient, safer and sustainable place

  • Understanding the turnaround as a major source of inefficiencies and incidents
  • How the lack of data and insight in the turnaround process contributes to these factors
  • How computer vision and AI technology can create insight and enhance airport operations
Sai Ravuru
AI Viation

Predicting delays with machine learning

  • Understanding how Allegiant are overcoming their legacy operational information systems
  • Breaking down how data can be aggregated for faster decision making in irregular circumstances
  • Exploring the next steps necessary for developing and implementing predictive analytics for operations
Christopher Bigwood
AI Viation

Reducing costs and improving operational efficiency with big data

  • Defining and implementing a business strategy based on data insights
  • Employing the skills and devices to analyse complex data in-house
  • Balancing cost with projected outcomes

Networking lunch in the exhibition hall


Iris Taguet
AI Viation

Exploring Blockchain to find new business models, and the impact of Blockchain on the travel Industry

  • Key benefits of blockchain technology for airlines
  • Air France-KLM jouney into Blockchain technology
  • Transitioning from theory to reality and overcoming the challenges of implementing blockchain
Marc Langsteiner
AI Viation

VR cabin crew training within Lufthansa Group

  • Digital Virtual Reality (VR) cabin training
  • Service, safety and human factors training
  • Exploring the capabilites of VR Labs to train crew members
Himanshu Joshi
AI Viation

Increasing ground ops efficiency with VR training

  • Simulating real airside conditions for ground handling and ground service operator training
  • Enhancing aircraft turnaround times whilst maintaining optimal safety
  • Reviewing training results and planning future developments for training technology
Fabien Nestmann
AI Viation

Volocopter air taxis: iterative development and integration into physical infrastructure

  • How are Volocopter developing their air taxi and how are they involving regulators?
  • How will urban air mobility integrate with cities and systems?
  • The criticality of partnerships and market development
Panel discussion
AI Viation

Panel: How can blockchain enhance commercial airline ops?

  • Why is there increased demand for optimised traceability in operations and maintenance?
  • How can airlines adopt blockchain technology and implement it in key use-cases for operational efficiency?
  • What are the key challenges to implementing or joining distributed ledger networks and how can they be overcome?

Afternoon refreshment break and exhibition viewing


Taimur Khan

Delivering on the next generation traveler Loyalty by using data and insights to serve the traveler with relevance, consistently, and anywhere

  • Travelers are traveling more frequently and they have different expectations that are set by how they interact with other brands they consume in their personal lives.
  • The challenge airlines face today is that their systems are built around the employee function and channel-specific as they address this fast growing global customer base
  • Leading airlines are using data and technology to anticipate traveler needs: meeting them where they are are, on the channel that the traveler determines and using technology to get context and recommendations better guide that engagement by using information effectively at the point of engagement
Panel discussion

CLOSING KEYNOTE PANEL DISCUSSION: Data driven airlines – What are airlines doing to create insights that will improve the customer proposition, drive revenue and reduce costs?

  • There are now billions of data points on a day to day business – How do we retain that data to help improve the next journey?
  • How close are we to achieving a new level of data-driven collaboration across all airline functions collectively to deliver a more seamless customer experience?
  • Have we succumbed to the Googles & Amazons of this world - How will airline data fit into the travel ecosystem of the future?
  • Ultimately can new technologies and big data help reduce tight profit margins and intensify global competition?

Evening reception at the Arsenal Emirates Stadium

last published: 05/Sep/19 21:55
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