2024 Agenda
Miami, FL, 15 - 16 May 2024
Schedule
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May 158:00
Conference pass
Registration and Exhibit Hall Open
Keynotes
Registration and Exhibit Hall Open
May 158:35
Conference pass
Chairperson's Opening Remarks
Keynotes
Marc Rosenberg, President, STRATACONNEX
May 158:40
Conference pass
Keynote Panel: How global airlines are leading digital transformation
Keynotes
Moderator: Juliana Kfouri, Advisory Board, GOL Brazilian Airline
Fernando Lara, Executive Vice President and Chief information Officer, Avianca Holdings Sa
German Quiroga, Board Member, GOL AIRLINES
May 159:10
Conference pass
Keynote Interview: New York Airports Interview Keynote Interview: Podcast with Q&A
Keynotes
Moderator: Scott Mccartney, Former Editor, Wall Street Journal Aviation, Co-Host, Airlines Confidential Podcast
Simon Gandy, EVP & COO, The New Terminal One at JFK
Steven Thody, Chief Operating Officer, JFK Millennium Partners
May 159:40
Conference pass
Keynote Interview: The future of global aviation
Keynotes
Jason Ward, Chief People & Customer Officer, Azul Airlines
Ben Baldanza, Former Chief Executive Officer- Spirit Airlines, Co-Host, Airlines Confidential Podcast
Scott Mccartney, Former Editor, Wall Street Journal Aviation, Co-Host, Airlines Confidential Podcast
May 1511:00
Conference pass
Generating the next generation of aerospace professionals
Workforce & Talent
Moderator: Arpad Szakal, Principal Consultant, Cormis Partners Ltd
May 1511:00
Conference pass
Innovative approaches to inflight sustainability: Enhancing passenger experience
Experience & Sustainability
Moderator: Gregoire James, Commercial Director, International Aviation Waste Management Association (IAWMA)
Paul Mills, Head of Inflight Services, Virgin Atlantic Airways
Theater 6
May 1511:00
Conference pass
Panel: Digital transformation in airline aviation IT: Shaping the future of the industry
Aviation IT & Airport Tech
Moderator: Jonathan Norman, Managing Director, Normanas Aerospace
Rob Miller, SVP Business Development, TA Connections
Ismael Pavia, Team Leader Technology, Southwest Airlines
Jim Hicks, VP of IT, Global Crossing Airlines
May 1511:00
Conference pass
Personalization strategies in airline marketing: Tailoring offers and experiences to individual customers
Marketing
Baard Nordhagen, Commercial Director, NORSE ATLANTIC AIRWAYS
Carolina Garibay, Senior Manager, Routes Marketing, Air Canada
May 1511:00
Conference pass
Revolutionizing revenue management: the future landscape of revenue optimization
Revenue & Distribution
Moderator: Eric Boromisa, Managing Partner, Numbers & Letters
May 1511:00
Conference pass
Skies of Transactions: Navigating Payments and Chargebacks in Aviation
Retail & payments
Jesse Johnson, Dir, Treasury and Corporate Finance, Allegiant Air
May 1511:40
Conference pass
Creating memorable first impressions: Elevating the lobby experience at airports
Experience & Sustainability
Moderator: Paul Chen, Managing Director, V.X Consulting
Juan Nicolás Rhoads, Independent Aviation Consultant, & Former VP, Customer Experience, Aeroméxico
Tero Taskila, Chief Executive Officer & Chairman, Beond
May 1511:40
Conference pass
Never Outfoxed - Protecting against payment fraud in the era of generative AI with JetBlue Ventures and UrbanFox
Retail & payments
Daniel Loftus, Chief Executive Officer/Founder, urbanfox
May 1511:40
Conference pass
PowerUP women in IT: Journey in the aviation and aerospace industry
Aviation IT & Airport Tech
Sapana Patel, Senior Director, Solution Delivery And Architecture, Spirit Airlines
Cecilia Beltranena, Digital Manager, Volaris
Angie Woodruff, Director Product Technology, JetBlue Airways Corp
Albertina Cardiel, IT Governance, Contract Risk Management Director for US-CAN, Softtek
May 1511:40
Conference pass
What Can Airlines Learn From Rats? More Than You Think . . .
Revenue & Distribution
Azim Barodawala, CEO, Volantio Inc.
May 1512:30
Conference pass
Aviation Media Marketing
Roundtable
Luca Zocche, Founder, Aviation Space Past & Future
May 1512:30
Conference pass
Can we manage the chaos? How to best deal with the challenges of handling IROPs for passengers, ground staff, and flight crew
Roundtable
May 1512:30
Conference pass
Enhancing customer experience through AI and GenAI
Roundtable
Debabrata Ray, Senior Director, TCG Digital
Prith Choudhury, Vice President, TCG Digital
May 1512:30
Conference pass
Is the air cargo boom back again?
Roundtable
May 1512:30
Conference pass
KBSB Aviation
Roundtable
Kathleen Barrett, Co- Founder & Chief Executive Officer, KBSB Aviation
May 1512:30
Conference pass
Maximizing Revenues: Creating a Seamless Customer-to-Loyalty Member Journey: How to Overcome Hurdles to Foster Lasting and Proftable Customer Relationships
Roundtable
May 1512:30
Conference pass
Maximizing Revenues: Creating a Seamless Customer-to-Loyalty Member Journey: How to Overcome Hurdles to Foster Lasting and Proftable Customer Relationships
Roundtable
May 1512:30
Conference pass
Revenue Products & Strategy discussion with Alaska Airlines
Roundtable
May 1512:30
Conference pass
Roundtable: Disruption Management 360
Roundtable
A 360 View of Communication, Disruption Management, and Customer Compensation as Drivers of Customer Loyalty
May 1513:10
Conference pass
Keynote Interview: South American Airports, a glimpse into business development
Keynotes
Moderator: Jonathan Norman, Managing Director, Normanas Aerospace
João Pita, CCO, G.R.U. Airport
May 1514:00
Conference pass
Dynamic pricing in airline revenue management: adapting to market realities
Revenue & Distribution
David Harvey, Chief Sales Officer, Southwest Airlines
May 1514:00
Conference pass
Empowering the Economic Impact of Airports
Workforce & Talent
May 1514:00
Conference pass
Optimizing Revenue Management: Unveiling the Power of Customer Segmentation in Marketing
Marketing
Altair Dahrouch, Manager, Ancillary Product, Allegiant Air
May 1514:00
Conference pass
Payments: Modernizing Our Digital Platform
Retail & payments
Jeff Ulrich, Sr. Product Owner - Payments / eCommerce / Digital Innovation, United Airlines
May 1514:00
Conference pass
Rethinking the Passenger Experience of the Future: Designing the Next Era of Travel Journeys
Experience & Sustainability
May 1514:20
Conference pass
A look into transformational leadership: the power of reverse mentoring
Workforce & Talent
May 1514:20
Conference pass
Adapting Airport Systems for Sustainable Growth and Efficiency
Experience & Sustainability
Megan Atkins Thoben, Director Of Operations And Business Development, Louisville Regional Airport Authority
May 1514:20
Conference pass
Delighting Customers & Generating Ancillary Revenue with Novel Fintech
Revenue & Distribution
Moderator: Marc Rosenberg, President, STRATACONNEX
May 1514:20
Conference pass
Fireside Chat: The Intersection Between Data and Digital: Unleashing Opportunities in Aviation IT
Aviation IT & Airport Tech
Bertin Nono, Manager, Data Engineering, Delta Air Lines
May 1514:20
Conference pass
How Blade is Driving Mobile-First Growth and Revenue with Attentive SMS
Marketing
Christiana Weller, Marketing Director, Blade
Lauren Short, Director of Travel and Hospitality, Attentive
May 1514:30
Conference pass
Air service development: Attracting airlines and expanding route networks
Marketing
Abe Weber, Airport Director, Appleton International Airport
Roberto Held, Business Development - Americas, Avion Express
Megan Atkins Thoben, Director Of Operations And Business Development, Louisville Regional Airport Authority
John Parker, Director - Capacity Planning, Southwest Airlines
May 1514:30
Conference pass
Creating the airport of tomorrow: embracing technology for a seamless journey
Aviation IT & Airport Tech
Moderator: Judy McMurtry, Business Consultant, JM Excel Consultant LLC
Jason Lim, Capability Manager for Identity Management, U.S. Transportation Security Administration (TSA)
Alexander Barrett, Program Manager, Wayfinding And Connections, The Port Authority of New York and New Jersey
Toluwalashe Omotunde, Data Solutions Consultant, Delta Airlines
May 1514:30
Conference pass
Navigating a Seamless Experience: Southwest Airlines’ Strategies for Enhancing the Connected Customer Journey
Experience & Sustainability
Cindi Schulenberg, Director, Digital Travel Readiness, Southwest Airlines
May 1514:30
Conference pass
Pricing strategies for airline revenue growth: finding the optimal balance
Revenue & Distribution
Moderator: Tom Bacon, Chief Executive Officer, Airline Revenue Optimization
May 1514:30
Conference pass
Supporting and improving your workforce: Strategies for employee development and well-being
Workforce & Talent
Moderator: Arpad Szakal, Principal Consultant, Cormis Partners Ltd
Josephine Stolarz, Training Design Manager - Cabin Crew, Air Canada
Sara Smith, PDX Next Impacts/ ORAT Coordinator, Port of Portland
May 1514:30
Conference pass
The Convergence of Retail and Technology: Trends Redefining Aviation Commerce
Retail & payments
Philip Douglas, Chief Executive Officer, 2e Systems
May 1514:50
Conference pass
Adapting to Soar: Enhancing Airport Sustainability through Revenue Diversification and Multifaceted Utilization
Experience & Sustainability
May 1515:10
Conference pass
NDC Revolution: Unveiling the Future of Distribution or Merely Scratching the Surface?
Revenue & Distribution
May 1515:10
Conference pass
Panel: The future of alternative aviation fuels: SAF, Hydrogen, and Electric
Experience & Sustainability
Moderator: Kathleen Barrett, Co- Founder & Chief Executive Officer, KBSB Aviation
Brett Oakleaf, Strategic Partnership Manager, National Renewable Energy Laboratory
May 1515:20
Conference pass
Building your workforce: Exploring the transition from tribal knowledge to new enterprise information
Aviation IT & Airport Tech
May 1515:20
Conference pass
Elevating female empowerment: How to sustain talent in aviation through more inclusive practices
Workforce & Talent
Michael Bell, Senior Client Partner, Aviation And Aerospace, Korn Ferry
May 1515:20
Conference pass
Panel: In-flight retail revolution: Opportunities and challenges
Retail & payments
May 1515:20
Conference pass
Turning tribal knowledge into an enterprise resource
Revenue & Distribution
May 1515:30
Conference pass
Airport strategic partnerships: Collaborating for mutual growth and customer benefits
Marketing
Anthony Gilmer, Vice President of Air Service Development and Strategic Marketing, Louisville Regional Airport Authority
May 1515:40
Conference pass
Securing the Skies: The Evolution of Smaller Airports in the Age of Cybersecurity and Technological Transformation
Aviation IT & Airport Tech
May 1516:00
Conference pass
End-to-end excellence: How are we creating a seamless customer journey through digital for connecting airlines
Experience & Sustainability
Moderator: Larry Leung, Principal, Transformidy
Judy McMurtry, Business Consultant, JM Excel Consultant LLC
May 1516:00
Conference pass
Exploring Deep-Rooted Networks: Decision Support for Vulnerability Discovery at NASA Ames Research Center
Aviation IT & Airport Tech
May 1516:00
Conference pass
Fireside Chat: KIU Systems
Marketing
May 1516:00
Conference pass
Revolutionizing revenue strategies: embracing next-gen technologies for revenue growth
Revenue & Distribution
Moderator: Marc Rosenberg, President, STRATACONNEX
Altair Dahrouch, Manager, Ancillary Product, Allegiant Air
Janick Denoncourt, Sr Mgr Ancillary Revenues - Air, Air Canada
Maggie Lehr, Manager, Revenue Products, Alaska Airlines
May 1516:20
Conference pass
Behind the Scenes at Air Canada: Nurturing Cabin Safety Excellence through Training and Development - The Dynamic Impact of Transformative Training Programs
Workforce & Talent
Josephine Stolarz, Training Design Manager - Cabin Crew, Air Canada
May 1516:20
Conference pass
Influencer Marketing: From loyalty programs to sustainability, to brand awareness, what is the goal?
Marketing
Moderator: Mike Arnot, Principal, Juliett Alpha
Luca Zocche, Founder, Aviation Space Past & Future
May 1516:20
Conference pass
Redevelopment strategies for modern airports: from vision to reality
Aviation IT & Airport Tech
Desiree Curtis, Assistant Director, Airport Operations, Port San Antonio
May 1517:00
Conference pass
Charting a Successful Transition: Why Airlines Must Prioritize a Transition to Offer and Order Management with Best-in-Class Legacy Adaptors
Keynotes
How can airlines navigate the delicate balance of fostering innovation while maintaining confidence that their daily operations with legacy technology will not be disrupted? Gain valuable insights into mitigating risks, ensuring compliance, and future-proofing your IT infrastructure as you embark on the journey towards modernization
John Tzioufas, Chief Revenue Officer, FLYR
May 1517:10
Conference pass
Elevating customer experience through AI, and other cutting-edge technologies
Keynotes
Camilo Convers, Chief Information, Technology and Projects Officer, Arajet Airlines
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May 169:00
Conference pass
Keynote Panel: C-Suite Vision: the Impact of sustainability, digital experiences, and passenger trends on the future of aviation
Keynotes
Moderator: Renee Aserbegi, National Sustainability Market Leader, Mead and Hunt
Sharon Mccloskey, Vice President, Customer Experience, Dallas Fort Worth International Airport
Maurice Jenkins, Chief Innovation Officer, Miami International Airport
May 169:40
Conference pass
Unlocking the future of affordable flights: discovering underserved routes across the world to economically connect communities
Keynotes
Moderator: Michael Bell, Senior Client Partner, Aviation And Aerospace, Korn Ferry
Victor Pacheco Mendez, Chief Executive Officer, Arajet Airlines
Max Bohn, Air Service Development Manager, Merchant Aviation, A Groupe ADP Co
May 1610:10
Conference pass
Journey Towards Sustainability in Aviation: First Steps for Low-Cost Airlines
Keynotes
May 1611:10
Conference pass
How AI and human expertise can work together to improve weather forecasts and operational decisions
Aviation of the Future
May 1611:10
Conference pass
How we leverage new technologies: Artificial Intelligence, NFTs, and social media trends to drive sales
Marketing
Daniel Gelemovich, Digital & Marketing Director, Volaris
May 1611:10
Conference pass
Inflight Connectivity, IFEC Trends, and Inflight Entertainment: Enabling a connected airline customer experience
Experience & Sustainability
Jonathan Stephen, Former Head of Mobile at JetBlue, Partner, Chameleon Collective
Ben Murphy, VP, North America Sales, Accounts & Programs, Intelsat
May 1611:10
Conference pass
Insights in action: Air Canada’s smart approach to abandoned cart communications
Loyalty
Carolina Garibay, Senior Manager, Routes Marketing, Air Canada
May 1611:10
Conference pass
Integrated Low Latency Optimization Approach for IROPS Recovery Using AI and ML
Aviation IT & Airport Tech
May 1611:10
Conference pass
Students as a steering mechanism to fill the last 20%: filling leftover seats without compromising pricing
Revenue & Distribution
Ben Shaw, Chief Executive Officer, Flyla.com
May 1611:30
Conference pass
Maximizing ancillary revenue: strategies for ancillary offerings
Revenue & Distribution
May 1611:30
Conference pass
Operators Designing Airports
Aviation IT & Airport Tech
May 1611:30
Conference pass
Shaping the Industry's Future
Aviation of the Future
May 1611:30
Conference pass
The flight against fraud: Cybersecurity controls for securing airline mileage programs
Loyalty
Jacob Burcham, Product Strategy Lead, IXOPAY, A TokenEx Company
Neeraj Mahadoo, Manager, Cybersecurity Threat Intelligence, JetBlue Airways Corp
May 1611:50
Conference pass
Biometric-enabled passenger authentication: shaping the future of air travel
Aviation IT & Airport Tech
Moderator: Jorge Quiroz, Chief Executive Officer, PDBM Consulting
Matt Gilkeson, Director, Innovation Task Force for Requirements and Capability Analysis, Transportation Security Administration
Basil Binns, II, Deputy Director of Aviation, Miami-Dade Aviation Department (MIA)
Angel Turrubiates, Airport Security Programme Director, Mexico City Benito Juarez International Airport
May 1611:50
Conference pass
Driving revenue through ancillary innovations: unleashing new revenue streams
Revenue & Distribution
Moderator: Marc Rosenberg, President, STRATACONNEX
Karina Dorta Putarov Medeiros, Transformation and Products Manager, IATA
May 1611:50
Conference pass
Exploring the evolution of rewards programs: From miles to enhanced benefits, what's working?
Loyalty
Moderator: Paul Chen, Managing Director, V.X Consulting
Nick Ewen, Director of Content, The Points Guy
May 1611:50
Conference pass
Next-level guest communication: Leveraging technology for effective engagement
Experience & Sustainability
Moderator: Judy McMurtry, Business Consultant, JM Excel Consultant LLC
Jaymes Todero, Sr. Product Owner- Digital Technology, United Airlines
May 1611:50
Conference pass
Revolutionizing air travel: Unveiling alternative paths and breaking traditional molds
Aviation of the Future
Moderator: Ben Kaufman, Head of Marketing & Customer Strategy, JSX
May 1612:30
Conference pass
Lunch Keynote: From a Shortage of Pilots to a Shortage of Planes, Steering Southwest Across a Changing Landscape
Keynotes
Hear from the C-Suite seat overseeing the operation and commerce of America’s largest domestic carrier about how Southwest Airlines continues to zag when others zig across the many moves required to navigate from what seemed like a perfect plan in a stable economy, to a global pandemic that uniquely targeted air travel in a way no one ever could have imagined, to this post-disruption world of unpredictable variables well outside of the control of the airline.
Andrew Watterson, COO, Southwest Airlines
May 1613:20
Conference pass
Innovation at it's finest, airport solution’s of the future: new companies, new technologies, new strategies, and new beginnings
Aviation of the Future
May 1613:20
Conference pass
Loyalty program gamification: Engaging customers through interactive rewards
Loyalty
May 1613:20
Conference pass
Next-gen distribution: unlocking new opportunities in airline revenue
Revenue & Distribution
Moderator: Tom Bacon, Chief Executive Officer, Airline Revenue Optimization
Alicia Lines, Regional Director, Financial and Distribution Services- The Americas, IATA
May 1613:20
Conference pass
Platform development for airlines
Aviation IT & Airport Tech
May 1613:40
Conference pass
Operational readiness: preparing airports for the future
Aviation IT & Airport Tech
Moderator: Juan Nicolás Rhoads, Independent Aviation Consultant, & Former VP, Customer Experience, Aeroméxico
Roberto Held, Business Development - Americas, Avion Express
May 1613:40
Conference pass
START-UP COMPETITION JUDGE PANEL
Aviation of the Future
Charles Duncan, Senior Advisor, AltitudeX Aviation Group
William Dean Donovan, Managing Director, diamondstream
Moderator: Luca Zocche, Founder, Aviation Space Past & Future
May 1613:40
Conference pass
The passenger demand in a post covid world
Experience & Sustainability
John Parker, Director - Capacity Planning, Southwest Airlines
Samantha Stedford, Director, Customer Experience, Pittsburgh International Airport
May 1613:40
Conference pass
U.S Government Assistance: The Global Expansion of Aviation from Land to Sea
Revenue & Distribution
Shelly Bernal, International Trade Consultant, Small Business Development Center of Florida
Elena Mendez, Regional Director, Eastern Region, Small Business Group, Exim Bank
May 1614:00
Conference pass
Harnessing digital twins for aviation innovation
Aviation IT & Airport Tech
Jorge Quiroz, Chief Executive Officer, PDBM Consulting
May 1614:00
Conference pass
Inflight experience redefined: Designing memorable inflight experience
Experience & Sustainability
May 1614:20
Conference pass
How to lead a digital transformation
Aviation IT & Airport Tech
last published: 24/Apr/24 18:15 GMT
Contact us
To sponsor or exhibit contact:
Lochlainn Byrne
lochlainn.byrne@terrapinn.com
Speaking Opportunities:
Molly Stemwedel
Tel: +1 646 619 1770
molly.stemwedel@terrapinn.com
Marketing/Press Opportunities:
Emelie Flaig
emelie.flaig@terrapinn.com
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