Connectivity. Data. Infrastructure. For airline and airport CIOs and CTOs


Aviation IT 2019, Tuesday 14 May 2019


Breakfast and Registration

John Rodgerson

Keynote Interview: How has Azul increased their market share while continuing to innovate?

  • How has customer centric digitalization and fast adapting culture kept Azul on top of the industry year in and year out?
  • What are the operational benefits of the brand new A320neos and E Fleet?
  • What new revenue opportunities are opened with the fleet and how is Azul enhancing connectivity and capacity moving forward?
Felix Antelo

Keynote Interview: Providing customer choice and network strength while opening new angles of innovation

  • Building a strong and diverse network in domestic and international routes with disciplined capacity growth
  • Providing customer choice while driving revenue with branded fares and more personalized product segmentation
  • Owning the customer loyalty experience to learn more about needs, and create more relevant offerings
  • Working with a lean innovation team to accelerate technological offerings and elevate the passenger journey

Speed Networking & Morning Break (in Expo Hall)

Clyde Hutchinson
Aviation IT 2019

Venture Innovation: Viva Air Lab - Using data and rapid testing to drive Latin America’s first travel and innovation hub


Networking Lunch (In Expo Hall)

Bill Davidson
Aviation IT 2019

Cybersecurity: How protected is your website from Bot attacks?


Afternoon Networking Break (Expo Hall)

Jim Scott

Keynote Interview: Navigating Canadian aviation landscape as a start-up ULCC

  • Where is Flair positioning itself as a premium Ultra Low Cost Carrier against established legacy players?
  • How do you design your network to take advantage of the smaller fleet while still serving customers where they need it most?
  • What is being done to educate Canadian passengers who are still new to the a la carte nature of ULCC?
Seth Cassel

PRODUCTS. NOT PROJECTS: Breaking the airline cycle of chasing industry innovation in direct channel sales and online customer acquisition, and executing best-in-class Fare Marketing strategies

  • Fare Marketing is the most effective way for airlines to achieve their direct sales, customer acquisition, and merchandising goals; however, Fare Marketing is a major technical challenge for airlines to execute
  • Airlines continue the failing pattern of pursuing Fare Marketing (and other innovative digital initiatives) through lengthy projects demanding consider in-house resources, vendor expenses, consultant expertise, and unpredictable upfront and ongoing costs
  • This pattern ensures that airlines are always behind the standards of innovation set by major OTAs
  • Airlines can break this cycle by finding the right partners with the right products and commercial structures that provide iterative, ongoing innovation on their behalf
  • Ultimately, airlines can vastly enhance digital presence, improve direct channel performance, access more data, and innovate more effectively with a PRODUCTS. NOT PROJECTS. strategy -- and execute best-in-class Fare Marketing strategies
René Armas Maes

How are we navigating competition in Mexican Aviation and enhancing the customer conversation?

  • How do we enhance personalization and put the best product in front of our customer?
  • How are airlines navigating “overcapacity” to stay competitive in the most profitable markets?
  • What are we learning from Virtual Assistantsand where is the future of AI and chatbot in the customer conversation to keep customers more engaged in their larger journey?
Matthew Evans

Data-driven decision making in Aviation: How data sharing, and digitally enabled collaboration are reshaping the aviation industry


Networking Cocktail Reception on 19th Floor

If interested in sponsoring contact Michael Ryan at +1 646.619.1806 or Michael.Ryan@terrapinn.com
last published: 14/May/19 04:45

Aviation IT 2019, Wednesday 15 May 2019


Networking Breakfast (Expo Hall)

René Armas Maes

Chairman's Opening Remarks

Rene Armas Maes
Michael Bell
Aileen Mccormack

Keynote address: The Future of Mobility: 2030

Filipe Reis
Duncan Bureau

How Air Canada Rouge finds flexibility and opportunity with the hybrid leisure model

  • How can you stretch the capabilities of the leisure model to serve a wider group of passengers and stay competitive within LCCs?
  • What network opportunities can Rouge provide from its strength of association with the Air Canada Group?
How has the Canadian leisure landscape evolved and what is being done to enhance ancillaries while continuing to offer a higher customer experience?

Morning Break (expo hall)


Networking Lunch (In Expo Hall)

End of Conference

last published: 14/May/19 04:45



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To sponsor or exhibit contact:
Michael Ryan
Tel:   +1 646 619 1787