Air Xperience

Innovation in passenger experience

 

Air Xperience 2019, Tuesday 14 May 2019

07:30

Breakfast and Registration

John Rodgerson
08:40

Keynote Interview: How has Azul increased their market share while continuing to innovate?

  • How has customer centric digitalization and fast adapting culture kept Azul on top of the industry year in and year out?
  • What are the operational benefits of the brand new A320neos and E Fleet?
  • What new revenue opportunities are opened with the fleet and how is Azul enhancing connectivity and capacity moving forward?
Felix Antelo
08:55

Keynote Interview: Providing customer choice and network strength while opening new angles of innovation

  • Building a strong and diverse network in domestic and international routes with disciplined capacity growth
  • Providing customer choice while driving revenue with branded fares and more personalized product segmentation
  • Owning the customer loyalty experience to learn more about needs, and create more relevant offerings
  • Working with a lean innovation team to accelerate technological offerings and elevate the passenger journey
09:50

Speed Networking & Morning Break (in Expo Hall)

Sergio Lazzeri
Air Xperience 2019
12:00

IFE: How do you balance internet access in the Latin American market while catering to customer tendencies?

13:00

Networking Lunch (In Expo Hall)

Mikaela Dontu
Air Xperience 2019
14:20

Regional Perspective: Achieving a seamless end-to-end experience for your loyal customer base

15:50

Afternoon Networking Break (Expo Hall)

Jim Scott
16:20

Keynote Interview: Navigating Canadian aviation landscape as a start-up ULCC

  • Where is Flair positioning itself as a premium Ultra Low Cost Carrier against established legacy players?
  • How do you design your network to take advantage of the smaller fleet while still serving customers where they need it most?
  • What is being done to educate Canadian passengers who are still new to the a la carte nature of ULCC?
Seth Cassel
16:40

PRODUCTS. NOT PROJECTS: Breaking the airline cycle of chasing industry innovation in direct channel sales and online customer acquisition, and executing best-in-class Fare Marketing strategies

  • Fare Marketing is the most effective way for airlines to achieve their direct sales, customer acquisition, and merchandising goals; however, Fare Marketing is a major technical challenge for airlines to execute
  • Airlines continue the failing pattern of pursuing Fare Marketing (and other innovative digital initiatives) through lengthy projects demanding consider in-house resources, vendor expenses, consultant expertise, and unpredictable upfront and ongoing costs
  • This pattern ensures that airlines are always behind the standards of innovation set by major OTAs
  • Airlines can break this cycle by finding the right partners with the right products and commercial structures that provide iterative, ongoing innovation on their behalf
  • Ultimately, airlines can vastly enhance digital presence, improve direct channel performance, access more data, and innovate more effectively with a PRODUCTS. NOT PROJECTS. strategy -- and execute best-in-class Fare Marketing strategies
René Armas Maes
17:00

How are we navigating competition in Mexican Aviation and enhancing the customer conversation?

  • How do we enhance personalization and put the best product in front of our customer?
  • How are airlines navigating “overcapacity” to stay competitive in the most profitable markets?
  • What are we learning from Virtual Assistantsand where is the future of AI and chatbot in the customer conversation to keep customers more engaged in their larger journey?
Matthew Evans
17:20

Data-driven decision making in Aviation: How data sharing, and digitally enabled collaboration are reshaping the aviation industry

17:40

Networking Cocktail Reception on 19th Floor

If interested in sponsoring contact Michael Ryan at +1 646.619.1806 or Michael.Ryan@terrapinn.com
last published: 14/May/19 04:45

Air Xperience 2019, Wednesday 15 May 2019

07:45

Networking Breakfast (Expo Hall)

René Armas Maes
08:40

Chairman's Opening Remarks

Rene Armas Maes
Michael Bell
Aileen Mccormack
09:30

Keynote address: The Future of Mobility: 2030

Filipe Reis
Duncan Bureau
10:20

How Air Canada Rouge finds flexibility and opportunity with the hybrid leisure model

  • How can you stretch the capabilities of the leisure model to serve a wider group of passengers and stay competitive within LCCs?
  • What network opportunities can Rouge provide from its strength of association with the Air Canada Group?
How has the Canadian leisure landscape evolved and what is being done to enhance ancillaries while continuing to offer a higher customer experience?
10:40

Morning Break (expo hall)

Jaymes Todero
Air Xperience 2019
11:30

Day of Travel: How do you streamline the “day of” travel experience by enhancing digital and mobile platforms?

Philippe Lacamp
Air Xperience 2019
11:50

Investing in Sustainability: With flights worldwide expected to double in number of the next 15 years, how can airlines work to reduce their environmental footprint?

Max Knagge
Air Xperience 2019
12:10

Sustainable Aviation: Scandinavians are changing travel behavior in demand for sustainable travel solutions. How is this trend growing globally, and how can the industry adopt better practices?

13:10

Networking Lunch (In Expo Hall)

End of Conference

last published: 14/May/19 04:45

 

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To sponsor or exhibit contact:
Michael Ryan
Tel:   +1 646 619 1787
michael.ryan@terrapinn.com