Digital banking experience of the year

 

Open to: All banks operating in the Middle East, Central and South Asia and North Africa that have launched or significantly improved a digital banking service since January 2017. 

The Middle East will be defined by the following countries for the purpose of the award - GCC countries (to include Bahrain, Kuwait, Oman, Saudi Arabia, and the United Arab Emirates), Jordan, Lebanon, Iraq, Iran, Palestine Territories and Turkey 

Central and South Asia will be defined by the following countries for the purpose of the award - Afghanistan, Bangladesh, India, Kyrgyzstan, Kazakhstan, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan

North Africa will be defined by the following countries for the purpose of the award - Algeria, Egypt, Libya, Mali, Morocco, Sudan, Tunisia, Libya and Mauritania.

 

About this category:  

This award will recognise the retail bank that has been most effective in creating a compelling, innovative, reliable and seamless, digital banking service. Their success will be judged on the omnichannel service, customer uptake, efficiency, usage volumes, its impact on service innovation and quality of service.

 

Criteria: 

Entrants will be judged on their answers to the following questions: (Answers to each question will be cut off after 250 words) 

If you would like to enter ‘the launch’ of a banking solution, please answer these questions: 
  1. What is your banking offering called?  When was it launched?
  2. Name your key partners and suppliers involved with creating the banking platform 
  3. What channels are offered by your platform and how do you ensure the transition between them is seamless? 
  4. Describe the 3 unique technology innovations that have enhanced the transaction experience for the end-user
  5. How do you connect with the omnichannel consumer across all digital channels? Eg. Self-service, video chat, live chat, bots, etc 
  6. How many customers have used the banking solution since its launch? Please use specific figures/ percentages to show the average amount of time spent using the solution per customer
  7. What services are provided on the banking solution? Do you offer external services with strategic partners (eg. pay utility bills, travel tickets, mobile top-ups, etc)? How has this grown revenue? 
  8. How do you secure you banking platform? What innovative technology do you use eg. Biometrics, Advanced analytics, etc. 
 
If you would like to enter and demonstrate significant improvements to your banking service, please answer these questions:
  1. What improvements have you made to your digital banking solution since January 2017? 
  2. Name your key partners and suppliers involved with the improvement of the banking platform 
  3. What channels are offered by your platform and how do you ensure the transition between them is seamless? 
  4. Describe the unique technology improvements that have enhanced the transaction experience for the end-user
  5. How do you connect with the omnichannel consumer across all digital channels? Eg. Self-service, video chat, live chat, bots, etc 
  6. What 3 new features of your banking experience make it stand out from the competition?
  7. What additional services have you added to the mobile banking service?
  8. How do you secure you banking platform? What innovative technology do you use eg. Biometrics, Advanced analytics, etc.
  9. How has this changed the uptake and usership of the digital banking platform? Please use specific figures/ percentages