You can now download Sami Foguel of Azul Linhas Aereas Brasileiras' Aviation Festival Americas 2015 presentation and join us for the 2016 event.
Sami Foguel, Vice President of Azul Linhas Aereas Brasileiras, spoke at the Aviation Festival Americas 2015, and you can now download his presentation slides from the event, where he shared his expertise on enhancing customer experience through analytics, technology and great culture. Download the presentation to learn more about:
-
Using net promoter scores to drive Customer experience management
-
Analytics are key to concentrate efforts on the right ‘battles’
-
Growing use of technology at service of operations
-
How nothing is possible without great people supported by A Great Culture