You can now download our customer service eBook to find out which companies are paying enough attention to their customers.
In the age of the omnichannel, screen-obsessed, highly demanding consumer (embrace it, we all know it’s true), the customer experience has become more important than ever before. Consumers expect to be able to engage and receive the same level of service across all the different platforms they use.
As a very active, cross-channel consumer with high expectations, Etail Show USA producer Camille Stuppard thought she’d try engaging with 10 of the biggest retailers to experience their levels of customer service. She used 4 mediums: phone, online, mobile/tablet application and finally twitter.
Find out about our customer experiences with leading retailers like:
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Bloomingdales
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Dillard’s
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J.C. Penney
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Kohl’s
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Macy’s
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Neiman Marcus