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Enterprise Commerce Flow: The Key to Omni-Channel Retailing

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Home Delivery World is where retailers and their solution providers like enVista meet to network, learn from each other, and discuss the latest developments in home delivery. enVista's whitepaper, "Enterprise Commerce Flow: The Key to Omni-Channel Retailing", is now available for download.

Today, and into the foreseeable future, retailers must move past multi-channel retailing to omni-channel retailing. While the two are similar, omni-channel focuses on creating a homogeneous customer experience across all channels. The customer experience is brand-focused rather than channel-focused. Bricks-and-mortar stores become part of the retailer’s overall supply chain and should be considered an inventory and fulfillment source to meet the demands of their customers.

Download the whitepaper to learn more on:

  • The complex challenges retailers face
  • Why enterprise commerce flow is key
  • Integrating ECF into your ERP strategy
  • Making it all about customer service